“Regular customer. I have always recieved courteous interaction with van drivers,but two delivery chaps recently deserve extra recognition. So,big shout out to George and James(Longwell Green,Bristol) for exceptional customer service.”
“Went to ASDA Clydebank, shopping fine as were the assistants but we needed to use the toilets which were open so I used the female toilets however the men's loo was shut. My partner needed to go so I suggested , as did another lady, that he use the ladies as no one was in there. A rather ill mannered female member of staff stated she would not allow him to do that, someone suggested the disabled toilet but this was locked the member of staff reluctantly opened it. I said it was a shocking attitude to which the staff member said "it's not shocking we do not have to have the toilets open at all" Disgusting attitude!!! Will not use that store again due to her manner.”
“Am self isolating and used Asda delivery service for first time…….straightforward process. Delivery received within chosen time slot and driver ‘Eric’ very helpful and friendly. Thankyou Asda Galashiels”
“ROMFORD LIBERTY 2 CENTRE: (around 20:00) 2/7/21.
Item price wasn't listed, asked a member of staff who ignored us for a while whilst on phone, when she had FINISHED her phone call, she said she couldn't help as she was doing something (accepted that), went to Self Checkout & asked a member of staff who was RIGHT BY A SELF CHECKOUT if she could give me a price, she said she couldn't & advised me to go to Customer Services! IT'S OK ASDA I'LL DO YOUR JOB FOR YOU! I used the Self Checkout MYSELF then LEFT THE ITEM THERE! Now a member of staff had to take it back! The 2nd member of staff COULD have checked for me but couldn't be bothered or was too th*ck to do so. LAZY, IGNORANT STAFF.”
“Thank you Asda for leaving two keyworkers and their baby without their shopping delivery because of covid!
Apparently the drivers can't bring the shopping to our third floor flat "because of covid"
He was able to come up to the door to tell us the shopping was downstairs though...
Customer support were useless and didn't even offer us a redelivery. They told us to check the website for a redelivery, which was only available in 6 days.
Thanks again Asda Kingston!”
“Martin was very helpful, polite and considerate when he delivered our groceries to-day. Everyone should be like him. We need more people in the world like this.”
“I am very fed up with Asda Filton store again they have let me down again I ordered fish in breadcrumbs for fish and chips for Friday and they just substituted it with smoked salmon which you can not use for fish and chips and I keep giving feedback and reviews and the store does not seem to be listening to me and even a friend of mine has had enough with Asda Filton store and now orders from Sainsbury's I can not do that as I can not afford Sainsbury's prices basically Asda Filton store needs to sort themselves out as when I book a delivery from them they have more and more items out of stock”
“I used to think quite highly of Asda, but regrettably I feel I have no option but to express my exasperation towards levels of sloppiness experienced within the last few months. Firstly finding a loaf of Kingsmill bread with a human bite radius chunks bitten out the first 4 slices. Then buying a naan bread which was 5 weeks out of date. But the final nail has to be the 3 employees guarding a exit door next to a trolley stall, in which if the doors are open, you can't really see the no entry sign. 3 wastes of spaces to complete a job which is not going to make the slightest bit of difference in the long run. Money well spend there then. Maybe you could make yourselves useful and check the dates of the products and whether or not they've been partially eaten prior to going on the shelf, rather than 3 guards on a door to make sure no-one breaths the the same direction as people barging past others everywhere you go anyway. I think your time is up asda.”
“My local gorseinon asda has been wonderful since beginning of lockdowns I have felt safe there the way it was operated.the staff nothing is too much trouble for them. I did email head office to praise the store no feedback to staff.for shame.”
“Your delivery drivers are so thoughtful and helpful, they are always bright, cheerful and take time to ask how the customer is. They have certainly helped me through this pandemic.”
“I do my weekly shop at Asda Fratton in Portsmouth & it's terribly inconsistent in maintaining product supplies. Every week there's always something I'm unable to buy as it's missing from the shelf or they've removed it from sale. I realise that sometimes this is possibly because of supplier problems or that the product is discontinued. Having visited other supermarket chains to see that some of the products are still produced is frustrating to find.
The veg section seems like it lacks any quality control with fresh vegetables looking like they are already well past the sale buy date & expensive. Seriously considering shopping elsewhere where products are plentiful & demand is catered for. Example: Jersey New potatoes are of course seasonal & when so are available at Asda & sold losely. I have managed to purchase them only once after visiting the store on 4 different days within the week since my first purchase. The section where they're kept had an empty tray along with an empty plastic bag they're supplied in on the last 3 visits. I asked an attendant when would they be restocking & was told that she didn't know & just to keep popping in, I explained that is what I had been doing but to no avail ! If they are in high demand surely more should be ordered, seems like nobody is ordering stock correctly, please fix it Asda or lose a customer.”
“Asda store in Cannock Staffs is a complete waste of space. Most of the staff are rude with a couldn't care less attitude. The order pickers are rude, lean over you, block the aisles. And as for the stock well the selection is abysmal. Today no selection of brown bread, no selection of dog food, 3 bags of Maris piper potatoes, empty shelf of some cleaning materials to name but a few. Friday is a prime shopping day fir goodness sake. I for one will be changing the store I shop at because I am sick of Asda.”
“Friendly staff and always helpful and attentive, always fully stocked along with plenty of staff on hand to help you with the smallest of things to carrying your shopping to your car. A wonderful selection of George clothing, and tasty snacks in there cafe where you can sit and take the weight of your feet and try to remember all what you came in for.”
“@asda (Lewisham ) has soiled duva items (bodily fluids) on their shelves in their packaging which also wasn't even one of their brands it's was a Sainsbury's duvet in their packaging. When i complained and asked for a refund or exchange, they'll loudly acused me of doing it in front of other customers and staff! That I had done this! That i am lieing! And this mistake can't possibly of happened so i must of done it!
They want to use the fact that I ended up getting extremely upset for not getting my exchange after it was cancelled in front of me and bluntly accused of theft by swapping my own apparently duvet for a new one which then caused me to start shouting in the shop as an excuse not to investigate especially when I had asked the manager still refused to investigate. The store manager want to make accusations and take my statutory right for an investigation.
I am the one who had one manager saying well this has never happened before so this can't be true as if first time mistake can't happen and I'm just a liar and the other male manager showing no kindness what so ever saying this is not possible you must of went home and swapped duva I'm not giving you the exchange he had immediate judgement on me did not like to listen to my story he had already believed in his head was true and yet I'm supposed to stay calm
They also just allowed the staff members to continuously make comments "she definitely did it" while also given me dirty looks they all loudly making assumptions the managers also allowed their staff members continuously gather around when I was having this conversation with them and allowed that 10 of the staff members to all gathered at the exit as I'm walking out the store and allowed one of their staff members to make a sarcastic comment as I walked out as well I cannot explain how this happened I can only tell you my story which is simple i picked the product off their store shelves and that's the duva that came out! at the end of the day the customers only has their word and they refuse to listen to mine they showed me no kindness or consideration it's also upsetting that I am a regular customer in their store most of their staff members have seen me I am a regular I live in the area and (@asda Lewisham) was my local supermarket so to get this judgement and treatment from them was very unexpected and very hurtful. I then began my own self investigation and called customer service and asked for it to be done a member of customer service then told me I need to go back to the store and ask them for a CPQC check inwhich i was still refused by the male store manager. During that seconded visit to the store a third party was present and she had then accused him of being a racist for not offering to investigate all the exchange I was then told by customer service that the manager is using that reason the comment from a third person as excuse to not do the investigations I found that to be very double standard and i am the one he is accused of being a dirty person and a theif and not offered an investigation or refund but when the managers accused of being a racist and this is how he reacts. @asdacustomerservice don't actually offer a service nor take responsibility for the behaviour of the staff in their stores. Called to complain about how I was treated and was told I needed to go back to the store to ask them to investigate. #selfinvestigation #fail #asdapolicingthemselves and after I had attempted myself investigation the only email I got back was I was banned from the store based on the racist remark done by a third party and abusive remarks( e.g. me getting upset and shouting in the store) and that head office nor the store would offer me a refund. Disgusting customer service! no loyalty to the regular customers! Petty behaviour! @asda can make false accusations all round and now i can't go back. Who wants to shop in a store where YOU are abused and assaulted and then get accused of something you didn't do #falseaccusations #imnotaracist #liars”
“I have been a loyal customer for years but I read my emails today and yet again I have been let down by Filton store I ordered diced turkey and they are sending turkey mince you can not have mince in a casserole I keep sending it back and doing feedback and reviews and nothing happens the substitutes from Filton store are getting worse or lots of items out of stock I am a carer and no one can drive in our house for medical reasons and we have no transport or family support to help us”
“Norwich- Been using Asda for a few years now but started using them less as could never get a delivery slot to suit so started shopping at Morrisons. I started using Asda again as I was getting a bit tired of having to go in store to Morrison. Well I placed an online order and delivery was beetween 3pm and 5pm. By 6.30pm I had still not received my delivery so I called their call center as it showed on the tracking it was still out for delivery but I sensed a problem as they have never been late. The woman on the phone told me that the driver could not find my house and cancelled my order, no call, nothing, I have the easiest house to find and they have delivered to me a few years now. The drivers would even call me to let me know if they were early or late, this chap just decided not to bother. Called the call center and demanded to speak to a human who was going to solve this problem as the woman told me to re order...um I think not. After a long debate a man came to the phone and said that he would send a new driver that same evening which was now 9pm, they did has they said..But the second driver looked hacked off because his shift ended and now he had to clean up his colleages mess. I then unpack my order to find one item missing but paid for and a empty sealed box of ice-cream cones.. yes I kid you not. And a item I never ordered. Moral of the story, Asda Im a customer and you will solve my problem that you caused even if I have to go to the directors home in my pj's and make him deliver my goods. Sadly you never offerd any compensation for your stuff up but at least you delivered my goods. Ill just have to use less of Asda and more of Morrisons.”
“First on line order never again. Delivery booked 5-7pm texted at 6.15 to say order on way. 8.20 no sign. According to Asda customer service Drivers not tracked (god help them if they were in trouble) no idea where deliveryit is. Refund 3 days! So no food and shopping money with Asda how does my family get fed now? Do Asda care - not likely. Shopped in store for years but the service and moreover aftercare means I will prob now use Sainsbury’s or Tesco. Automatic failure penalties should be implemented for this sort of thing. Glad I’m not a single parent on strict budget if you are do not use this service. Asda should be ashamed perhaps they are the ones who need .... every little help. #fumingatasda.”
“I bought the corner garden set, it turnt up with no screws and no instructions I then had to call to get these sent out, they arrived loose in a envelope and not enough screws I’m now on day 8 and still no screws or instructions! I had to cancell our family garden party! And all customer services said was “ oh sorry here’s £40”
I paid over £400 for something I can’t use and once again it’s out of stock!”
