“I've been shopping as asda for a number of years. I particularly liked FRENCH style coffee which, unfortunately, is no longer for sale in your store or online!!!! Please bring it back it was the best French coffee in the country ....”
“I booked a slot last week for a delivery for next Monday and I went to amend the Asda grocery shopping and when I went on the Asda app it said that 90% of the items that I had already had in my basket was out of stock and when I tried to find alternatives I could not find alternatives for most of them plus twenty%of the items I tried to add to my Asda online grocery shopping they was also out of stock so yet again Asda Filton store has let me down again”
“First online shop with Asda. I am delighted. Delivery was excellent, from the lovely chap who brought items to my door, the updates on delivery keeping me in the loop, and how fresh the veg and everything was. Even the wine was chilled. I also got a fab deal on quidco. No wonder Asda are Supermarket of year. Great prices too, also no skimpy portions on the products I purchased. Great choice of products, and love their app, with recipes and an online shopping list. Asda is my new go to store.”
“Just garbage, simple as that. Sitting silently reading the news online and checking on the app in a bungalow no further than 10 feet from the front door, the app pops up saying 'delivered'. Assuming that meant, awesome they're here; nope, it means he's half way down the road driving away. What the absolute hell! Rang to query and said that the driver's not answering his phone and probably not going to deliver now. No apology, no offer of re-delivery at any point, no nothing, despite some essentials being in there, meaning a drive to pay over the odds in the Coop was necessary. Refund is apparently on its way, but assuming as I will that this service is of similar quality, I'll look forward to that around Christmas time! Seeing how many unanswered negative reviews there are on here and TrustPilot, it won't be long before they're in real trouble. You can't treat people like that and expect them to return with their custom.”
“ASDA pharmacy
I recently had great difficulty setting up a repeat prescription owing to the inaction of the GP Surgery. The pharmacy staff were very helpful.”
“Most of my problems is trying to pay for my online delivery order, this happens everytime i go down to checkout to pay after giving my details. I do not get these problems with Morrisons so in future I will give my order to them. I have already been to my local bank Santander but that was no help, for Asda problem.”
“Went to Asda old Kent road on 20 July 2021 and upon entering I saw the lady security grappling a young boy accusing him of stealing! The lady refused to listen to anything that was said by the young boy who was obviously distressed so I intervened. I told the lady security she shouldn’t be handling the boy in that manner and if the young boy had stolen? She was unsure so I asked if the store sold the item in question? Again she was unsure, so I told her to check the system and if the store doesn’t sell it she has to apologise.
In the mean time two other security guards came over and usehered the young boy and his two friends to leave the store and responded and told them “No way, as your colleague has just stolen from this young boy”
The security’s answer to me was “ they know they are not allowed in here” so I question why, his response was that “they are entering without an adult”
So I suggest that it’s ok to kick out someone after removing their personal belongs from them, you have got be mad! And also gave him a scenario with me and them taking my phone and I would not be leaving the store under any circumstances!
During this time the lady security returned and apologised to the young boy. But the other security was still adamant the boys shouldn’t of been here!
This is one of the many reasons young people have no trust in the older generation, children should be seen and not heard!
They are our future... if we keep on demoralise them what future do we have...”
“Asda Toryglen worst ever for getting in and out . They put a petrol station in traffic murder then a McDonald's traffic just stupid I stay in Toryglen would rather go to Tesco. Lidls or Aldis Avoid Avoid Avoid”
“48hrs have passed. ASDA HASN'T GIVEN ME MY MONEY BACK nor my shopping. I emailed Roger Burnley... he is a joke... quite the same as the company he runs... THIEVES GIVE ME MY MONEY BACK”
“It appears that Asda (Bridge of Dee) believe they are can now decide if a consenting adult is allowed to buy alcohol with their shopping. Due to the fact that I had my 14 year old daughter with me at the time it was taken away (despite telling them this was for my own consumption). It seems that Asda are now her guardian angel and have the right to tell me how to run her life. Strange times ....”
“I placed an online order requesting a delivery to be made today. We are self-isolating and we are unable to go out.
On the same delivery day I received another email saying that ASDA CANCELLED MY ODER BECAUSE THEY COULDN'T TAKE THE PAYMENT WHEN THE PAYMENT WAS CLEARLY TAKEN IN MY ACCOUNT. I called my bank straight away, and they confirmed that the payment has been already made, just as it shows in my pending transactions.
MEANING YOU HAVE TAKEN MY MONEY, AND CANCEL A SERVICE THAT I HAVE ALREADY PAID FOR.
I decided to call your useless customer service. OCTAVIA picked that call up and was absolutely unhelpful, unapologetic and careless, even when I explained to her that we have NO WAY TO GO OUT, NO FAMILY IN THE COUNTRY, NO FOOD, AND I HAVE A FAMILY INCLUDING A 2 YEARS OLD TO FEED!!!
OCTAVIA, suggested to do click and collect and go get the order ourselves, even when she knew that by law we are forced to stay indoors. I found it outrageous so I asked to speak with the manager. OCTAVIA SAID THAT THE MANAGER IS UNAVAILABLE AND BUT SHE'LL PUT A REQUEST TO CONTACT US IN 48HR... 2 DAYS?????!!!!!! what on earth was she talking about?
Then she he hung up on us because she couldn't help anymore. DISGUSTING.
Then I called again, furious, and spoke with Irne, she said delivery today won't be possible..and again suggested to do click and collect.. what make me wonder how do you train your agents???.. and in which world are they living if after nearly 2 years they don't get what self-isolation means????
SO WHO IS GONNA FEED MY FAMILY TONIGHT? WHY HAVE YOU TAKEN MY MONEY? HOW CAN YOU BE SO UNPROFESSIONAL AND UNTRUSTED???
THANK YOU ASDA FOR BEING SUCH AN UNWORTHLESS AND HEARTLESS THIEVES!!!
And you know what the best part is? That YOU ARE STILL HOLDING MY MONEY!!!! SO I CAN'T BUY FOOD FROM ANOTHER SUPERMARKET!!!!!”
“Well Covid is here and will be part of our lives for sometime to come.
We shop at Asda Worcester regularly and due to global issues have adapted to a new way to shop to ensure everyone is safe.
I must say the standard of some staff at the Worcester store is absolutely appalling. I am not directing my complaints at the majority of staff at the store as they are hard working polite members of the team.
My complaint is directed at the staff on the bread processing dept, and in particular female member called Becky, she is rude, and not at all helpful.
We are going through a difficult time and Covid is giving some workers and companies a passport to ruin the business.
If you don't or can't slice bread then please just explain to YOUR customers. You now have a sign up staying no slicing bread.
When the last take over was finalised I believed there would be improvements, how wrong was I.
I do wonder if the Issa brothers know how their business is being operated in Worcester.”
“I have cancelled two delivery slots for Asda as it is no point keeping them as they do not have lots of the items that I want and it is happening every week now and one of the items is Asda diet cola and the alternative is Asda sugar cola which is nothing like what I want it would take me ages to list everything that I have been let down by Asda the store is Asda Filton store and no one can drive for medical reasons and we have no transport or support nearby”
“Cancelled my online order 14 minutes before it was due. No real reason just said
We only cancel if we absolutely have to. For example because of really bad weather, driver illness, road accident or serious technical failure.
Thanks Asda as I’m locked down and have no way to get to the shops that’s great!.
No delivery slots available now for 2 days.
Waste of time!”
“Avoid at all costs.
This is my story of Asda. On Saturday, I was mistreated by a member of staff in front of my 4 years old son. This happened at Asda Shepshed. I called the call centre and the person harassed me and hung up whilst I was explaining. I called after couple of hours, they said they could raise these issues internally but I wouldn't get any feedback since it was internal matter. Then I called again today and they offered me £15 but refusing to send me a written apology. They redirected me to their website, a section which didn't exist ... This is the first company ever that I have seen with no complain mechanism. I decided to probably give up, but that won't make this world a better place.”
“I bought a bra today , when I got home , I realised it had been sewn incorrectly , making one of the straps twisted, I decided to take it back the same day to do a straight swap , the lady on customer service said I wasn't allowed as customer service had closed. I said fair enough, I just want to do a straight swap , but she just said you can't. It would have taken a minute for me to go and swap it myself , so now got to make another trip to sort this out when it could have been sorted there and then !”
“My delivery driver Steven today was amazing. There was a leak above my front porch and he didn’t let it bother him. He was courteous and extremely helpful.
Thank you Steven L14 1QH 15:15”
