“Helpful staff and customers at both Asda shops in Hull allowed my disabled wife to shop while I had a coffee and crossword. They loaded/unloaded the shopping using the bag on the back of her motorised scooter. A bit of independence for her. A bit of a break for me. Thank you.”
“Range of food good and prices are keen but my local ASDA staff really need some customer services training. They chat with each other when customers need help, they rarely interact with customers and all seem to unable to smile.”
“The company itself is fine. They have done their utmost to try and fix the issues, the problems are with the delivery company they use ArrowXL. You go on the online chat with ArrowXL to make arrangements and they are either making false pronises or the guys in the warehouse are just not taking any notice because my requests are just not carried out. It is very frustrating. I have been waiting for my items since the beginning of May and they just keep going back to the depot because they are just not listening when I tell them they need to use a VAN not their usual lorry as my road is not easily accesible. The part of my order that came from Yodel in a VAN I might add came fine within 5 days! So my review in concludion for George.com and Yodel is 5star BUT for ArrowXL is 1star. ArrowXL let the service of George.com down sadly.”
“I've placed my order Friday morning paid for a delivery Saturday 7:00 p.m. Asda company send me an email saying that they could only delivery my of my food on Sunday at 8:00p.m, it's 22:20 and I am seated at my garden waiting for my food... I live in the middle of nowhere, I don't drive!! I am thinking about to go out for dinner but it will cost me at least £100,00 pounds plus taxi, who is gonna to pay that for me?? I just called the company and they told me that they are going to call me tomorrow morning to explain what's is happening.. I really don't want explanations my food over my table is enough... I am really mad about that and when I called they not even offered my money back. I am young and have friends and of course will arranje my dinner anyway. But can you imagine if I were an old lady, or disable person what shoul I do?? Think about that!! I still waiting for my dinner.”
“CLICK AND COLLECT ,SO EASY AND FAST ,WITH 2 BABIES ITS HARD SHOPPING INSTORE ,THIS IS A GOD SEND DONT KNOW WHY I DIDNT USE IT SOONER ,SHOPPOING PACKED AND READY AND PUT IN YOUR CAR THANK YOU ASDA AND ALSO UPDATE YOU IF THERE A CHANGE IN YOUR ORDER”
“I've used asda home delivery for a while now don't think I've ever had a full order something is always substituted today is a bottle of BBQ sauce substituted for a marinade why if item Nit there just say out of stock or substitute with the same item I think this is going to be my last order I'm sick of not getting what I ordered and all the stupid substitutes”
