“If I could give a minus score Asda would get -10 I’ve had deliveries for years
November they cancelled it due to an error
Christmas shopping cancelled because they couldn’t take my payment due to their error no back up plan no apology
The only thing he said was your not the only one
Taking my business elsewhere”
“Well where do I start? There is cheap but then there is cheap with bad attitude from staff, poor technology and systems that simply don't work to help the customer.
I don't think I'm wrong but in today's world, technology for a large National company is key; to blame the customer on a catalogue of errors is simply wrong on ALL levels.
I had a £5 voucher to off set against my shop in the Frome branch, I appreciate its not much, but its a voucher based on previous purchases. I purchased my things today and went to the self scan tills. On calling up my voucher, the till simply wouldn't accept it. The kind young lady came to help and put in the code for the voucher. My phone said it was accepted and yet NO discount applied. No one could sort it out. My phone was on wifi as apparently I always need to be on wifi for the Asda App to work?!
Anyway the kind young lady (home from University) went to get the supervisor............ Oh dear how can an appalling system go from bad to worse? I will tell you; The supervisor blames you the customer and the technology you are using!! I stood my ground and seriously questioned what she was saying. Apparently the Wifi I was on wasn't correct???? I needed Asda's Wifi for my app to work and always need to sign in after first disabling my wifi and sign in to Asda's!! Quite what wifi my phone picked up in store previous to this I really don't know as I don't walk around with mobile wifi.
What the supervisor failed to grasp was that at this point I had already been at the till over 25 minutes and this was the 4th attempt. Then to cap it all I was told I needed the voucher !!! I pointed out to her I had the voucher, we applied the voucher and no money came off. I was told I should just pay and go home!!!!
I've spent a great deal of money over the last two years with Asda sending online grocery deliveries to family. Will I continue to do this? NO
Why can other super market apps work seamlessly but Asda's don't?
Why does Asda's App require a special wifi ?
Why do customers get asked to just go home and pay the full amount when they have vouchers?
Who knows! I'm hoping someone from 'on high' will be able to tell me.”
“Totally shambolic. Placed order for Sunday delivery, which was cancelled by Asda. Reordered for Monday. Charged more for delivery. Arrived Monday item was faulty. Emailed on so many occasions. Requested a refund which got declined no reason given. More emails and calls. As a 1st time out of pocket £25.75 plus time and calls. Informed that I would need to go to the store with faulty item to get a refund. Time and cost to get to Rushden. Offered as a way of apology a £5 e voucher. So I'm expected to spend more money of my money. The worst customer service. Definitely wouldn't recommend or shop there. So angry”
“Ordered online delivery for over £250, basics plus Xmas...and half the order was missing, the entire chiller section, plus some fruit/veg. We had the drivers number, he checked his van carefully, the boxes were missing. We ordered online because we are ill with chest infections & can't go ourselves. It left us without basics last night, we had run out of milk, butter, etc. The driver was helpful, he did his best. I rang customer services last night, told me I'd have to request a refund today. That was it! and when I explained our situation, he put the phone down on me, I burst into tears. Finally after all morning on the phone and online, Sonny in the Chester store sorted it out for us bless him, and has arranged to have the crates of missing items delivered this afternoon between 3-4pm. This is a shocking service and aftersales service from Asda (that does not apply to Jim the driver & Sonny in store). I've not had a lot of luck with some of my other deliveries, but never to this extent. I won't be using Asda again. Asda need to get a grip of the orders going onto vans & check they are complete orders, and their after sales service is dire.”
“Stockport store
Used the express delivery service, got message saying it was on the way then got message saying it was delivered???? Honestly this is the 5th t time they have either stolen items from my bags and tonight full delivery went missing!!! Its shocking that this is repeatedly happening time after time. BE AWARE OF THIS EXPRESS DELIVERY SERVICE ITS THEFT EVERYTIME .NEVER USING ASDA EVER AGAIN.....TESCO 👍”
“Next to useless ordering system. I'm forced to order online because they don't stock it instore. I place in basket with other stuff I don't need just so I am allowed to order without being charged a £3 fee. They take the order and my money, THEN, on the day I'm due to pick up, inform me the thing I originally made the online order for, wanted isn't available. What, you couldn't work that out before taking my money?????
The insult here is the time they have wasted, I mean, who the hell do you think you are? Absolutely garbage.”
“We are disgusted at this Wembley store Click and collect, they have kept us waiting for up to 40 minutes one time and after that didn't get the correct items, always have to go in and get the stuff they say they don't have & now they don't bother to email what we do need to go in and get. Have got progressively worse so we don't go there any more Colindale are much better.”
“They are thiefs..... becareful
They dont prcess refunds and have staff that dont speak english so your money is never returned.
Do not use them, your more likely to get more valuse flushing money down the toilet than using ASDA”
“I shop at Eastlands Asda Clayton, on my visit yesterday l noticed a shortage of products in many different areas, so l was not happy. Then on going through check-out l thought “that bill was higher than l had expected”
When l arrived home l did a check list against the products, then l check off the prices but kept getting a different total amount. I got my calculator out and noticed, in between each total listed on the bill there was difference, so l listed all product prices again and came up with a cost of £1.65 overcharged (it’s not a high amount, but in this climate, every penny counts as a pensioner) whether this was caused by the conveyor belt kept stopping and starting, is there a start up fee on the belt !
So people keep your eye on the TOTAL PRICE and check and double check. Things are too expensive to being overcharged aswell !”
“The cashier Julie in your Glashoughtin stuff goes above and beyond every week. I shop with elderly on a Wednesday and another day during the week. She is friendly helpful and interested in what youre saying. This lady is what customer service should be like.”
“I would give 0 stars if I could.. disgraceful service, my online delivery just didn’t turn up, I was waiting for 4 hours and was told it was delayed when I logged on to check. When I looked again it said “sorry we can’t deliver today” no explanation as to why. I called their contact centre and spoke to some one who just did not care .. I then checked my account and noticed they had taken payment for the delivery, so I called back and was told I will get a refund in 24- 48 hours. That could be all the money I have as far as they know and I could need the money to buy the shopping they couldn’t be bothered to deliver.. absolutely disgusting Asda, particularly in this economic climate. Will never use them again.. Tesco have my custom from now on”
“Do not order from here my £60 food shop did not come , they tried to say it had been delivered when it hadn’t and I was rejected a refund , absolute disgrace!!”
“Don't order from there!! They didn't have half of my order, I got a text that they will give me substitutes but I may not accept them. When the delivery arrived, half of the substitutes did not arrive at all, the rest of the substitutes that I did not want, I gave the driver, he told me to make a refund in the morning. I did as he said and a day later the refund was rejected. I feel robbed.”
