“I am disgusted with Asda we were shielding so had recurrent slots all year but Xmas and New Year they just stopped those two crucial slots which I find is unacceptable. Luckily managed to get slots with Morrisons who also don't have 11 substitutes each week so now have moved yo Morrisons. Drivers much more professional too.”
“delivery was late when i rang was told would be there at a time that had already past and once it went past delivery time there was no update on time. will be going back to tesco as soon as i can get a delivery slot .rubbish customer service”
“Click and collect
2 substitutes were useless. Milk had less than a weeks shelf life. Cabbage was yellow. Never again. Is it your policy to palm shielding customers off with the left overs? It certainly seems so”
“Ordered 3 weeks prior for Xmas delivery to be told two days before,no stock
Total lies,store full of product.
Phoned customer services to cancel,and told to let them turn up and not accept ????? Mindless
Now waiting a week so far for my money back from a company that has millions,while I'm struggling .
Should be ashamed of your service it's weak and pathetic”
“Hi I bought a extra special luxury Christmas pudding in jun 2016 we opened it on Christmas Day 25/12/2020 and it’s the best one that we tasted it was 41/2 years”
“Asda online shopping delivery men have been nothing but cheerful and helpful. I was disappointed that my driver today had to refuse a Christmas tip, due to company policy. These drivers deserve some acknowledgment for keeping us fed during a nightmare 2020”
“Very happy with our online order today 21st of december 2020 at 7pm have had our 2nd order with you now and both occasions have been fantastic.
The driver bradley was social distancing at all times. Our delivery was very prompt after a quick text to say he was on his way.
Will definitely recommend to our friends”
“Re: Asda delivery orders, Why can I order items online for delivery one day then a couple of days later if I amend the order during the checkout I am told my previously ordered items are not in stock.
As a self isolating customer I find this very annoying to not have my order completed. Do you not use the computer stock checking system to ensure that an order can be fully completed especially if the items are ordered well in advance (at least a week).”
“I have yet to receive an order from ASDA that did not have damaged or missing items. By missing, I don't mean not available (thought there is a lot of that). I mean NOT picked properly. By damaged I mean a tin so badly dented that the lid seal had broken, liquid come out and then dried on top. Inside was rotten and stunk. The picker did not notice, apparently
This is my last ASDA order..”
“first time shopping online with ASDA and the amount of substituted items in my opinion for such a small order is poor. My main concern is that you charge up front and then let me down when you cant supply the items I ordered. If I shop in store I get the items I want go to the till and pay! So why not the same when I order online and pay when I collect then avoid you over charging and making me feel awkward when it come to accepting subsites, which bye the way two were in the store the day before!! I think you are more interested in your business than the customer, very poor. Shall not use again”
“Not impressed yet again Asda are putting there extremely vulnerable high risk customers at risk as all the other supermarkets are delivering newspapers again and Asda are not so even though I can have my shopping delivered I still have to go out and put my family at risk to get the newspapers also I have noticed on the Asda online grocery shopping you can buy magazines but not papers this needs sorting out”
“Staff are never too busy to help. Good quality George clothing and great guarantee and refund Policy.
I visited today and gave feedback for an employee I hope she receives a Reward & Recognition based on my feedback.”
“we ordered our groceries on the 14th of December for the next day between 9-10pm. Received a confirmation that the driver is on his way... waited until 12am and no one showed up. The following day our Asda account said that our delivery was successful! We didn’t receive anything. Immediately we phoned customer services and all the lady on the line could say is that sometimes the store doesn’t have enough drivers or food in store and all they could offer was a refund. Very unprofessional and disappointing.”
“Really just wanted to say how happy i am with Asda lingerie. Being larger in the chest department i find shopping for bras a nightmare to get a good fit & normally have to try on a number.
Things being as they are just now I tried an online lingerie shop for the first time ever, expecting to be disappointed. I find i now have 8 perfectly fitting, nice bras for the price i would normally pay for 1. Well done Asda I will be back”
“You should also give your workers new year's eve and new years day off.. give them a well deserved break in honor of all the front line staff. They've been their for us every step of this pandemic. Give them some family time💞”
