“Absolutely discusted with asdas customer service. Ordered 2 times and no delivery came leaving my young family without all weekend they had taken the money out of my account leaving me with nothing and no shopping! So had no choice but to reorder a 3rd time! After all this they had the cheek to asked me for £4.00 delivery fee for their mistakes!! And a evoucher of 10 pound what an absolute insult will not be ordering ever again they had no consideration for my family going without. They need their customer service certainly needs reviewing”
“NO CUSTOMER SUPPORT AS THEY WONT ANSWER. MAIN SWITCHBOARD WONT PUT U THROUGH TO COMPLAINTS.SAY THEY DONT HAVE MANAGEMENT NUMBERS. PUT YOU THROUGHT TO A UNRELATED STORE. HANG UP ON YOU IF THEY CANT HELP. DONT KNOW COMPLAINTS PROCEEDURE, SO BREAKING THE LAW. WONT GIVE THEIR NAMES.
USELESS COULDENT CARE LESS COMPANY RUN BY USLESS NON-EXSISTANT MANAGEMENT. USELESS RUDE INCOMPETENT COULDENT CARE LESS STAFF.”
“When I was ill I decided to use the home shopping service to order my groceries and other needs for the house. I ordered the things with no problems on their site, and it came to my house in the delivery slot I chose with no problems. Nothing was damaged and even the substitutions they chose for me were better than I expected. It's a nice thing to have around when you are busy or can't do the weekly shop as planned.”
“I was expecting a grocery delivery by 9pm this evening but when it had not been delivered by 9.25pm I rang to enquire only to be informed it has been rejected by the driver. No apology, just an offer to either re-book for another day or a refund. On enquiring further, apparently the driver could not find my address. I have never had this problem before with Asda or any other delivery not being able to find my address.”
“DO NOT BUY FURNITURE FROM ASDA/GEORGE
Placed an order for two beds, asda took my money straight away and gave me a date three weeks in the future for the beds to be delivered by.
No further communication received.
I contacted Asda customer services (based in the Philippines) on the last date of the delivery period.
Customer services is a joke: they can't speak English, and are quite clearly reading from a very infuriating script. They had no idea where my order was, blamed the couriers or the supplier. I spoke to a manager who told me he would chase down my order and get back to me in 24hours. Completely lied to me, no contact was made and when I phoned back, nothing regarding my order had been looked into.
Hoping that something can be resolved but I will not be ordering from Asda again and I am very glad I paid through PayPal and by credit card, so I can force a refund if my goods don't show up soon!!”
