“I live in flats and ordered groceries from Asda online and the driver upon opening the main door, very rudely refused to deliver the order at my door and left with all my groceries!!! I always order online because i can't carry heavy stuff and they always deliver at my door, i never had any problem like that. People like him make the companys suffer for their attitude. Very disappointed!”
“Recently had an order delivered. Money taken out ok. Then Asda took out another payment of 69. 98 on the same day. No additional order made, so in other words: stole. Contacted Asda and followed their instructions but nothing. Was advised today that there is no one available to help me. What in the whole Company! Bull. Police contacted this is theft or at the very least fraud.”
“I shop at ASDA regularly and am very happy with the service. I also buy George clothes regularly. This week I ordered some striped cropped trousers, click and collect. When I got them home there was a fault in the material. I took them to the store and replaced them. I took up the hem as I’m not tall and wore them for the first time today. When out I noticed the side seam was split. I can't take them back because I’ve altered them and to be honest I don’t want to, I like them. Going to have to machine sew all the seams. I’ve never had a complaint about the quality of George clothing previously so am disappointed. I realise the weren’t expensive but didn’t expect this problem.”
“Ordered food shopping to be delivered the following day due to being signed off work for a week due to a bad bad and having a 5 year old to feed. They called me the morning of the delivery to tell me that two delivery drivers had called In sick so I would have to go and pick up the shopping myself. Upon me explaining that I could not collect (hence the reason for doing it online in the first place) I was told that the order could be cancelled and done again or I would have to contact customer services to rectify the problem and possibly have it delivered in a few days time!
Slight redemption from Asda as when I called the manager he offered a gift voucher although my partner has to go out of area at 9pm after work to get our food shopping. Not happy.”
“Horrendous customer service- will not use again
Decided to use Asda for home delivery and 3 times in a row now they have cancelled my order as there was an issue of some sort. They are not allowed to tell you what the issue is. funds there to take payment, everything matches but they just automatically take your slot away and you have to rebook. Wouldn't recommend. Didn't try and rectify and just said sorry they are following their process in accordance with their terms and conditions... cus thats acceptable right ?!”
“I was overcharged, I bought 5 items and was charged for 6. Instead of giving me my money back I was sent to the customer service desk, WHICH WAS UNOCCUPIED FOR 15 minutes. I had to wait for 30 minutes, imagine the queue, TIME WASTERS, that wad my last visit”
“They make shopping so much easier, deliveries are always on time and products were of really good quality. So much to choose from and prices are always reasonable.”
“Bought the playday rainbow sprayer for my little girl thinking what fun she can have on a hot sunny day. This has got to be the biggest load of crud ever!!!! Followed all the instructions to a 'T' and the stupid thing would not stay up!!! No wonder the woman on the box is holding it up. I have a very upset girl and a very hot and flustered husband!!! Do not waste your hard earned cash!!! The struggle to get it down and get the water out was even worse!!!”
“It's been more than 10 days since I UNFORTUNATELY decided to try ASDA online instead of TESCO. They didn't respect the delivery slot, and on top of that, the driver was unable to deliver more than half of the shopping because he wasn't able to open the van door (!!!). As a result, I ended up with no food but they charged me for the whole shopping. I have been calling Customer Service since (I even lost count of how many times) and they just are a bunch of incompetents unable to solve the problem. Still waiting for my refund.”
“Rubbish after sales service regarding broken parasol will not be shopping at asda direct again would not replace item broken when itwas delivered still waiting for them to call back after conplaint”
