Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 450 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Storage bags tore first season , still waiting for a replacement 11 months later . Same story I get a generated automatic email ( over 15 times now ) out of stock . That’s a complete lie because my husband called separately wanting to purchase one for 169.00 dollars . Of course in stock !! So the emails are all lies . Do not buy”

Helpful Report

Posted 5 years ago

“Absolutely the worst customer service department I have ever dealt with. Even after speaking with a supervisor, Richard, he was just as unhelpful as his co-worker.”

Helpful Report

Posted 5 years ago

“1 star and that being generous. Lights worked for one seasons. Sent a replacement tree lights do not work again. They had no master bulb to send for replacement. Sent me 4 strands of lights to put on it. Really spend 1k for a Pre-lit tree to put light strands on it!! Come on. Now they tell me the second tree out of warranty and I’m SOL !!! Do Not waste a thousand dollars on this shoddy product what a crappy business model to leave customers hanging during the Christmas season. Now I have to go out and buy another tree. Balsamhill is everything a company should not be crappy product crappy customer service!! Do yourself a favor and save a thousand dollars and hours of aggravation and don’t buy a tree here!!!”

Helpful Report

Posted 5 years ago

“Worst two year experience I have ever had. Do not use this company. They will not make things right. Refuse to send me a tree that is not defective. Filed a complaint with BBB. Contacted Corporate.”

Helpful Report

Posted 5 years ago

“I purchased a Christmas tree in July; opened the box on November 4th and put up the tree. On November 10th I tried to turn on the lights, but they did not work. I called customer service and they determined that the tree was defective. They provided a free label for me to return the tree. And told me the tree I ordered was no longer available. I was given two options for a similar size and lighted tree, but there was no mention of an available coupon that would have saved us 20%. We chose one of the trees, noticed today that the tree we were told had the same lighting system, did not in fact have the same lighting system. When I called customer service to request a 20% discount (that unfortunately, ended 8 ½ hours ago), I was told that they could not apply the 20% discount to the existing order or to the more expensive tree that had the lighting options I wanted. Their manager was courteous, but only offered to reduce the price by $120 vs. $419.80 (if the 20% discount had not expired last night). I asked to speak to her manager and she said "I AM the manager". I've seen nicer trees at a local Christmas shop. I plan on going there today and canceling my current order.”

Helpful Report

Posted 5 years ago

“We purchase the Balsam Fir tree unlit 7.5' tall because it said that it was very realistic and had pretty good reviews. However, after it arrived my wife quickly set it up, after coming home from work I looked at it and was very disappointed. This tree looked more fake than any artificial tree I have ever seen, it looks like its made of plastic. The branches and needles are all the same color, further inside the tree the branches have some brown color but that can't be seen. The tree does not look full like its supposed to, it says it has over 5,000 tips and I doubt it does, it looks cheap and not worth the money so we are paying $50 to return it, yes, they say $25 return fee but as it turns out it is $25 per box.. DO NOT BUY!”

Helpful Report

Posted 5 years ago

“I would give them no stars if I could. Purchased a $600 tree that worked okay for two months. After trouble shooting the company confirmed it was faulty wiring within the tree frame. They only replaced one section. The next time I went to use it the other two sections did not work. When I called they told me I was out of warranty but my tree should have been completely replaced the year before. No one ever followed up and when I called months later I was brushed off. THEY TRULY DON'T CARE ABOUT THEIR CUSTOMERS. Happy to sell you a $600 tree that works for two months and is a potential safety hazard. Customer service is so rude!”

Helpful Report

Posted 5 years ago

“Fraud! My card was changed and I never ordered anything. I HATE fake trees!”

Helpful Report

Posted 5 years ago

“The tree came beautifully boxed, but I was shocked to see the tree is made of heavy plastic and not real looking at all. I’m used to Vickerman trees that look real. Buyer beware. You have to pay $25 to return; this is taken off your refund. Again BUYER BEWARE!!!”

Helpful Report

Posted 5 years ago

“We purchased the 7.5 foot California Baby Redwood with easy-plug color and clear lights in 2015 and we have been pleased until this year. It's a big consideration to spend so much money on a tree but we knew that if it's a quality item the value for use year after year would be worth it. We read a lot of reviews online before purchasing and noticed a lot of negative feedback regarding warranty issues, but in fairness to Balsam Hill we know that readers don't always know both sides of the story so we were not deterred and have been very happy until now. This year, (Oct 2019) we pulled out the tree to do a pre-check of the lighting and find that a partial strand in one of the sections is not lighting. We have spent a lot of time looking for broken bulbs and individually swapping out each unlit bulb with a replacement hoping we can bring the section back to life. Nothing worked. Today I called Balsam Hill to inquire about options to repair or replace the lights or even replace that entire section. Before I called I knew we are out of warranty on the lights and I was looking only for resources available to us at our own expense so we can continue to use this beautiful tree. I was surprised and shocked to find out that Balsam Hill will no longer sell replacement light strands for their trees (individual bulbs yes, but not strands), nor will they sell us a replacement tree section even though they have the sections available. They said if that section of our tree had a foliage defect they would send a replacement section at no cost as we are still within the timeframe for the foliage warranty. However there was no way they would consider selling us that same replacement section to solve our lights issue. We expected to be able to use, maintain and repair this tree after warranty. Not forever, but longer than this. To have zero resources available to customers after a warranty period ends is beyond disappointing. I wish we had known, so I'm sharing to enlighten others.”

Helpful Report

Posted 5 years ago

“I received 2 Christmas wreaths that were not an appropriate fit for my windows and I needed to return them. There was no invoice or return information in the boxes. I called the customer service number and was told that I would have to pay $10 for each wreath to be returned to them. I was told that I could not put both wreaths in one box and if I did, I would only receive credit for one of the wreaths. Will return and definitely my last experience with this company. Extremely poor customer service!.”

Helpful Report

Posted 5 years ago

“I am really puzzled by the negative reviews on this site. I read them after ordering the tree and I thought I had probably wasted my money. In fact the tree is excellent and exactly as described. I cannot fault it in any way. Maybe the comments refer to electrics. My tree is unlit.”

Helpful Report

Posted 5 years ago

“Ordered tree over phone on 23rd Jan 2019, they took my payment immediately. However eight days later received E mail to say that it was difficult to keep accurate stock records and tree no longer available. A refund would follow. On rechecking their website I found the tree I ordered still available but at a very much higher price! Obviously did not want to honour my order at the lower price! Very poor impression of this company, please be wary!”

Helpful Report

Posted 5 years ago

“Avoid using Balsam Hill. This company is all about the slick marketing with no customer service to back the product. These are very expensive trees. Our tree arrived in a wet box that can no longer be used for storage. The bag to store the tree is too small and ripped. A wheel on our flip tree version broke on first use with the ball bearing dropping all over the floor. Customer service has not resolved any of these problems. They want to send me the parts to rebuild the defective tree they sent me. I was told I would receive a returned call to resolve. No one ever called. Save yourself a lot of hassle and expense and buy your tree from Costco.”

Helpful Report

Posted 5 years ago

“HORRIBLE CUSTOMER SERVICE- would rate a 0 if I could......2 agents told me I would receive a refund for damaged products sent to me. Now I'm being told the refund will not happen due to time. And I'm stuck with damaged goods. Never received a run around quite like this! I WILL NEVER PURCHASE FROM BALSAM AGAIN!”

Helpful Report

Posted 5 years ago

“Tree has never worked Called 9 times different story every time Will never buy again”

Helpful Report

Posted 6 years ago

“I ordered two Christmas wreaths from Balsam Hill. the 24" Norway Spruce one is excellent, realistic and well made, but the 18" BH Fraser Fir one is very different. It is sparsely made and looks very plastic and artificial. I could not even give it away to a friend or my daughter who both saw it before I sent it back. To add insult to injury I have had to pay return postage on this unsatisfactory wreath. I'm very happy with the 24" wreath but not the other and their Customer Services are unhelpful and intransigent. I should not have to pay postage on a product that in real life is very different to the picture online. I would be very wary of buying anything from Balsam Hill as you will have to pay for any return in the event that the product does not live up to your expectations. Also it took 8 days for the wreaths to be delivered.”

Helpful Report

Posted 6 years ago

“I wish I had read more reviews before purchasing a tree. I bought a tree very late and did not read the fine print on the return policy. Tree was received on 12/22 and unboxed on evening of 12/24. One screw would not go into the stand and a number of branches permanently bent. I emailed Customer Service the next day and was told the item was not eligible for return -- apparently that meant prior to 12/25. What a ripoff. Do not do business with this company!”

Helpful Report

Posted 6 years ago

“I wish I would have read all of the other reviews before placing my order. I wanted to return 3 items (out of 15) I had ordered and I did not realize they had only a 30 day return period, EVEN IF items are found to be defective. During the holidays time flies, so at 33 days I tried to return the defective items and was told it was "outside our guarantee period". I spent several thousand dollars on Christmas items with them, and I wish I hadn't spent a dime. This is the last time I'll be ordering from them.”

Helpful Report

Posted 6 years ago

“I have a Nantucket Blue Spruce tree I purchased in 2015. (Order 711492.) There was a dead strand of lights in the middle section from the first year. They told me to replace the master bulb. That did not work. This year the connectors between the sections would not work. Only the bottom section will light up. I called and cannot even purchase replacement parts for the pole connectors. For the price of the trees, the quality of the product should last longer. It is disappointing that they basically said there was nothing I could do other than run an extension cord through the tree and buy a new strand of lights. The whole purpose of purchasing a higher end tree was to eliminate the hassle of having to put on the lights every year.”

Helpful Report

Posted 6 years ago

Balsam Hill is rated 1.3 based on 450 reviews