Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 6' garland on 11/18 and paid for 2 day shipping (it was only $2 but still). My credit card was charged the following day. I still have not received it!! I have called 3 times, opened up two cases (which is all customer service says they can do), and spoken to a supervisor once. In all cases, they are blaming it on either the warehouse or FedEx. I was holding out because the product appears high quality, but I guess I'm done and will cancel my order. Interestingly enough, I got an email to post a review, which said it would take 48 hours. I wrote the same review as this one. That was 5 days ago, and it still has not posted, hmmm...”

Helpful Report

Posted 5 years ago

“Do not order Balsam Hill pre-lit trees. Ours lasted 2 years. The warranty support is a joke. They sent us a strand of non-matching lights. Not even the same color! As bad as their product performance is, their customer service is worse. Save your money. You could buy a store bought tree and throw it away every single year, and still come out ahead!”

Helpful Report

Posted 5 years ago

“I ordered a 9 foot almost $1,000 tree that arrived last week. One of the sections wouldn't light so I contacted them and they said they'd ordered a replacement (after getting me to troubleshoot) and I would receive an email but it would arrive in 3-7 business days! 2 days later I didn't get the email, contacted them again and was told the replacement piece was cancelled because we didn't do enough troubleshooting. I went through the steps, they confirmed we did, and again put it on order. No email, so I called today and they couldn't confirm where it was and when it would arrive, I'd already destroyed the boxes they were in, so I have to put this tree away (I'm having a holiday party on Friday night), a $1,000 tree, go to Home Depot and buy a real tree to decorate because I have no idea when the replacement part will be coming in. POOR POOR POOR customer service. When I told the rep I'd have to do the aforementioned, she said she understood (including writing a bad review). I also see on BBB they had 164 complaints in 3 years. The tree is also largely made up of (interior) cheaper non-realistic needles with the needles on the outside the one I ordered.”

Helpful Report

Posted 5 years ago

“This company is not customer friendly.”

Helpful Report

Posted 5 years ago

“I ordered two of the same tree skirts. They shipped one and not the other. When I called to see if there was an error, they said that they had run out of stock. I received no email or call letting me know of this error. On the shipping form, it made it seem that both items shipped out. I don't know if this company was just going to charge me unless I called.”

Helpful Report

Posted 5 years ago

“As it's Christmas and we're putting up our expensive Balsam Hill tree, I'm once again reminded how much I hate it. It's lovely with just the lights, but you can forget about your prized ornaments on it because the branches are so wimpy they'll only hold a select few ornaments...placed all the way at the back of the branch. Our traditional tree topper that's been in our family for years can no longer be used because the top won't hold anything. Nothing! I'll be glad when enough time has past to justify the expensive of buying a new tree.”

Helpful Report

Posted 5 years ago

“they sent a damaged tree, would not replace bc it was sold out. We had bought it after Christmas the year before and offered to send a new one and we pay the higher price. Then they lied and said they would end one...the next day they refused when i have proof the chats from customer service saved . Then they ignored our emails and said we could only ship it back for refund . we have to pack and arrange it ourselves. Then they claimed to have refunded an expired card that never processed. if we had not followed up would have never got our money back. They send damaged product refused to replace, lied and then did zero follow up ,i would never recommend”

Helpful Report

Posted 5 years ago

“We paid $1,389 for the 9ft tree three weeks ago and were told it would arrive within a week. When it did arrive, there were only 2 pieces to a 4 piece tree. We called customer service to find out about the rest of the tree, but they just blamed it on FedEx. Now after our 3rd call to them, we still don’t have a tree or or any idea when we can expect one. What a waste of money. Apparently this company is very incompetent and does not know the meaning of customer service. I will also be reporting them to the BBB also. If you’re thinking of buying anything from this company, DONT!”

Helpful Report

Posted 5 years ago

“I ordered $1399 tree and it states on the website that if you place your order before noon it ships same day and after noon it ships next day. I placed my order on Monday evening so it should of shipped Tuesday. I called them on Wednesday to check on order because when I checked order status it said order number they sent to me on conformation wasn’t valid. Called in morning on Wednesday and was told I would get a call back and they were behind because they were flooded with orders. Didn’t receive a call all day so I called back and got the runaround and finally got a supervisor who was no help at all. All she did was give one story after another till she couldn’t keep up with her lies. She told me it just hadn’t been scanned by Fedex so a tracking number wasn’t available then she said the order was in process. She then proceeded to tell me she didn’t know if it had shipped or was still in warehouse she didn’t know where it was. As a supervisor she really made me lose faith in this company. How does such a large company, with today’s technology not know where a $1399.00 item is. She stated that she was looking at my order in the computer and didn’t know if it was still in their possession or Fedex had it! She then proceeded to tell me that she had no information on when I would get my order or any status. Balsam Hill sure didn’t delay on processing my payment.”

Helpful Report

Posted 5 years ago

“Good grief!!! I thought I read great reviews on these trees prior to buying. I hate the tree I purchased. I told them.. they sent me a lovely u-tube explanation how to make their tree look wonderful and all you had to do was get a partner and spend an hour or two fluffing the lovely expensive 7’ slim tree made in China. I sent lots of pics and I got many responses from dedicated customer service reps trying to help by saying we understand/we’re sorry/what can we do to help... yadayada They have no intention to help. They have a lovely site. BAD CUSTOMER SERVICE!!!!!! BE ADVISED.... STAY AWAY FROM THIS COMPANY!!”

Helpful Report

Posted 5 years ago

“Paid $950 for one of their trees 11/14/2014. Put it together last Christmas 2 strings of lights out. Called them to see what the fix was. Rude as hell told me I was out of warranty good-bye. This year 3 strings out. $425/year for a tree is REDICULOUS! I wouldn't recommend Balsam Hill to anyone!”

Helpful Report

Posted 5 years ago

“Over the past 3 years I have purchased ~$4000 worth of balsam Hill products, including 3 trees. As of this current holiday season, none of them function properly. Tree lights galore are out and I have tossed the largest centerpiece. I have changed out lights, checks fuses and performed all of the troubleshooting of whIch I am capable...with no good result. And by the way, one needs a “special” tool to extract the lights...God forbid if you can’t find it. Bottomoline, there are much higher quality products for much better prices on the market. Save your time and money...and have some HAPPY holidays!”

Helpful Report

Posted 5 years ago

“I’ve had my tree for 3 years. I went to put my tree up for Christmas and the bulbs were 75% out. Balsam Hill said there was nothing they could do because my warranty expired”

Helpful Report

Posted 5 years ago

“I ordered a tree in 2013. So this will be my 5th time using it. One single bulb is burnt out. Their replacements are on backorder with no replenishment date. The Customer Care Rep couldn't even tell me if it would be before Christmas. For the amount of money these trees cost, I should never experience a Christmas with a half lit tree. Extrememly disappointing. And unfortunately, you can't use other bulbs. I suggest getting a tree that doesn't require specific light bulbs.”

Helpful Report

Posted 5 years ago

“I purchased a 7.5’ Christmas tree at the end of last year. I purchased a $1,200 tree and when I received it, it was broken. I had branches that were not attached and the base that holds the flip was broken so the tree leaned. No big deal, I had a new one shipped in 3 days and used the box of the replacement tree to ship the old one back. I get this one and I plug it in and things looked right but I did not separate and fluff the tree just unwrapped and plugged in. It was not until I put the tree up for Christmas this year and start fluffing the tree that I see scattered all throughout the bottom half are branches where the lights do not work. Not a light here or there but entire branches that do not light. I find one and though “great” but I will deal with it after Christmas. I continue fluffing and separating branches and there are 8 different branches that have no lights that work. After being on technical support changing fuses and such it is determined that this tree also is damaged and I was told I would receive a replacement. After all for $1,200 you have a three year warrant. But this time, they are saying I need to ship the defective one back, (I have to find a box big enough to fit the tree) wait 30 days for processing before a new one will be shipped. That means I will completely miss Christmas this year. Again I purchased the original at the end of last year and have yet to put it up, fluff it out all the way and decorate it. Do not waist your money on Balsalm Hill. YOU ARE NOT GETTING BETTER QUALITY THAN WALMART!!! If I have to go hunting all over town to find a box to fit a 7.5’ tree and wait till after Christmas to receive a new one forget it. I want a full refund and I will go somewhere else!”

Helpful Report

Posted 5 years ago

“I admit that Balsam Hill products look great. The problem comes in if you have an issue. We bought a Tree topper for our tree, Nov. 2017. We used it for one Christmas season and then packed it up in the original packaging for storage. Fast forward to Nov, 2018, when I was putting it back on the top of the tree. The weld broke. So, I called and explained. They proceeded to tell me that there was nothing that they could do. Their exact words were "these types of items are not eligible for warranty claims". They did suggest, however, that I GLUE it back together. AHHHH! I don't pay a premium for a product that has to be GLUED back together after only one season. Note that all we wanted was for them to replace the item, didn't want our money back and we were willing to send it back to them. We will never buy from Balsam Hill again. They will not stand behind their products.”

Helpful Report

Posted 5 years ago

“Was about to send back my tree, Joel R motivanted me to just get a New one. It just got here AND ITS the best tree i have seen Thanks Balsam Hill. Love you”

Helpful Report

Posted 6 years ago

“GO TO THE BBB.com WEBSITE -- IGNORE THE A+ RATING AND READ THE COMPLAINTS AND BALSAM HILL RESPONSES. This appears to be a sham company that may be engaging in unfair and deceptive trade practices. Before you drop several hundred to a thousand dollars or more on one of their trees, 30 minutes of READING THE COMPLAINTS AND THE BALSAM HILL SCAM RESPONSES WILL OPEN YOUR EYES!”

Helpful Report

Posted 6 years ago

“This is the most beautiful tree I've ever had. I used the gloves, and a friend helped me and she even had a pair of gloves to fluff the tree. So full, and all the lights worked. Just love it.”

Helpful Report

Posted 6 years ago

“We bought a 7.5 ft noble fur tree in January of 2017 and did not put it up until November. We had issues with the lights not working properly. After spending 2 hour on the phone with the technical department, changing plugs etc. ,they agreed to send us another tree. We got it a week later. The lights on this tree didn't work at all. After another 2 hours on the phone with the tech people, changing plugs etc., they determined it was the Controller box and said they would send another. That wasn't it either. Another 2 hours on the phone and we gave up. We sent the tree back on December 6 and asked for a refund. They promised 3-5 days. It's been 2 weeks and all we get when we call them is a run around. I guess we will need to hire an attorney to get our money back. In the meantime we bought another tree at Home Depot. It's also 7.5 foot fur tree. It looks More realistic, the lights are better and it was half the price! Balsam hill is a royal rip off!!”

Helpful Report

Posted 6 years ago

Balsam Hill is rated 1.3 based on 424 reviews