Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 461 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A new tree with faulty lights. Heavy and cumbersome. I will never order again. They do offer to send replacement “parts”. I chose to return the tree. Time, money and inconvenience as they are slow to refund. They are slow to credit too.”

Helpful Report

Posted 5 years ago

“Bought 5 outdoor garland for Christmas deco they only lasted 2 season, we were preparing to put them up after thanksgiving well not one strand completely worked we spent hours changing fuse and lights and still thy don’t work 😫😫😫😬😬😬 we tried everything. BH trouble shooting unfortunately our warranty expired No Help we were told that basically that was the life span of the lights Really they are only up for 6 weeks out of the year !!! We box and take great pain to protect our garland at the end season we paid good money to buy a better quality that would last!!! I would never recommend Balsam Hill so now we’re putting up these garlands and going out to buy strands of lights to fill in the dead areas . Balsam Hill’s lighted garland Don’t buy them !! Really false advertising on TV they suck u into buying their inferior product!!”

Helpful Report

Posted 5 years ago

“I bought a new tree and it looks good but the lights did not work at the very top and they said although it is still under warranty ( I just opened the box) , they have no replacements parts and there no other options and they might have a replacement part in 1 year. They are going to send me some light bulbs to put on the top of my $1300 dollar tree that I just bought. . They sold me a new tree and didn't really seem to care that it didn't work. Very bad service.”

Helpful Report

Posted 5 years ago

“I wanted to order ribbon from Balsam Hill, and because I live in Hawaii, they charge a flat rate FOR ANY ITEM, AT ANY WEIGHT, of $179. So, why would anyone in their right mind pay $179 to ship $49 worth of ribbon?? Balsam Hill, in case you didn't know it, Hawaii is part of the United States and the shipping rates to Hawaii are the SAME. You can easily put the ribbon in a USPS priority box for $20 and ship to Hawaii. I have never seen such antiquated, out of touch with reality policies in my life. I will never buy from you again, and I am only too happy to tell the world of your ridiculous shipping policies. Customer service was no help ... they read a script that doesn't really offer a solutions ... useless.”

Helpful Report

Posted 5 years ago

“Storage bags tore first season , still waiting for a replacement 11 months later . Same story I get a generated automatic email ( over 15 times now ) out of stock . That’s a complete lie because my husband called separately wanting to purchase one for 169.00 dollars . Of course in stock !! So the emails are all lies . Do not buy”

Helpful Report

Posted 5 years ago

“Absolutely the worst customer service department I have ever dealt with. Even after speaking with a supervisor, Richard, he was just as unhelpful as his co-worker.”

Helpful Report

Posted 5 years ago

“1 star and that being generous. Lights worked for one seasons. Sent a replacement tree lights do not work again. They had no master bulb to send for replacement. Sent me 4 strands of lights to put on it. Really spend 1k for a Pre-lit tree to put light strands on it!! Come on. Now they tell me the second tree out of warranty and I’m SOL !!! Do Not waste a thousand dollars on this shoddy product what a crappy business model to leave customers hanging during the Christmas season. Now I have to go out and buy another tree. Balsamhill is everything a company should not be crappy product crappy customer service!! Do yourself a favor and save a thousand dollars and hours of aggravation and don’t buy a tree here!!!”

Helpful Report

Posted 5 years ago

“Worst two year experience I have ever had. Do not use this company. They will not make things right. Refuse to send me a tree that is not defective. Filed a complaint with BBB. Contacted Corporate.”

Helpful Report

Posted 5 years ago

“I purchased a Christmas tree in July; opened the box on November 4th and put up the tree. On November 10th I tried to turn on the lights, but they did not work. I called customer service and they determined that the tree was defective. They provided a free label for me to return the tree. And told me the tree I ordered was no longer available. I was given two options for a similar size and lighted tree, but there was no mention of an available coupon that would have saved us 20%. We chose one of the trees, noticed today that the tree we were told had the same lighting system, did not in fact have the same lighting system. When I called customer service to request a 20% discount (that unfortunately, ended 8 ½ hours ago), I was told that they could not apply the 20% discount to the existing order or to the more expensive tree that had the lighting options I wanted. Their manager was courteous, but only offered to reduce the price by $120 vs. $419.80 (if the 20% discount had not expired last night). I asked to speak to her manager and she said "I AM the manager". I've seen nicer trees at a local Christmas shop. I plan on going there today and canceling my current order.”

Helpful Report

Posted 5 years ago

“We purchase the Balsam Fir tree unlit 7.5' tall because it said that it was very realistic and had pretty good reviews. However, after it arrived my wife quickly set it up, after coming home from work I looked at it and was very disappointed. This tree looked more fake than any artificial tree I have ever seen, it looks like its made of plastic. The branches and needles are all the same color, further inside the tree the branches have some brown color but that can't be seen. The tree does not look full like its supposed to, it says it has over 5,000 tips and I doubt it does, it looks cheap and not worth the money so we are paying $50 to return it, yes, they say $25 return fee but as it turns out it is $25 per box.. DO NOT BUY!”

Helpful Report

Posted 5 years ago

“I would give them no stars if I could. Purchased a $600 tree that worked okay for two months. After trouble shooting the company confirmed it was faulty wiring within the tree frame. They only replaced one section. The next time I went to use it the other two sections did not work. When I called they told me I was out of warranty but my tree should have been completely replaced the year before. No one ever followed up and when I called months later I was brushed off. THEY TRULY DON'T CARE ABOUT THEIR CUSTOMERS. Happy to sell you a $600 tree that works for two months and is a potential safety hazard. Customer service is so rude!”

Helpful Report

Posted 5 years ago

“Fraud! My card was changed and I never ordered anything. I HATE fake trees!”

Helpful Report

Posted 5 years ago

“The tree came beautifully boxed, but I was shocked to see the tree is made of heavy plastic and not real looking at all. I’m used to Vickerman trees that look real. Buyer beware. You have to pay $25 to return; this is taken off your refund. Again BUYER BEWARE!!!”

Helpful Report

Posted 5 years ago

“We purchased the 7.5 foot California Baby Redwood with easy-plug color and clear lights in 2015 and we have been pleased until this year. It's a big consideration to spend so much money on a tree but we knew that if it's a quality item the value for use year after year would be worth it. We read a lot of reviews online before purchasing and noticed a lot of negative feedback regarding warranty issues, but in fairness to Balsam Hill we know that readers don't always know both sides of the story so we were not deterred and have been very happy until now. This year, (Oct 2019) we pulled out the tree to do a pre-check of the lighting and find that a partial strand in one of the sections is not lighting. We have spent a lot of time looking for broken bulbs and individually swapping out each unlit bulb with a replacement hoping we can bring the section back to life. Nothing worked. Today I called Balsam Hill to inquire about options to repair or replace the lights or even replace that entire section. Before I called I knew we are out of warranty on the lights and I was looking only for resources available to us at our own expense so we can continue to use this beautiful tree. I was surprised and shocked to find out that Balsam Hill will no longer sell replacement light strands for their trees (individual bulbs yes, but not strands), nor will they sell us a replacement tree section even though they have the sections available. They said if that section of our tree had a foliage defect they would send a replacement section at no cost as we are still within the timeframe for the foliage warranty. However there was no way they would consider selling us that same replacement section to solve our lights issue. We expected to be able to use, maintain and repair this tree after warranty. Not forever, but longer than this. To have zero resources available to customers after a warranty period ends is beyond disappointing. I wish we had known, so I'm sharing to enlighten others.”

Helpful Report

Posted 5 years ago

“I received 2 Christmas wreaths that were not an appropriate fit for my windows and I needed to return them. There was no invoice or return information in the boxes. I called the customer service number and was told that I would have to pay $10 for each wreath to be returned to them. I was told that I could not put both wreaths in one box and if I did, I would only receive credit for one of the wreaths. Will return and definitely my last experience with this company. Extremely poor customer service!.”

Helpful Report

Posted 5 years ago

“I am really puzzled by the negative reviews on this site. I read them after ordering the tree and I thought I had probably wasted my money. In fact the tree is excellent and exactly as described. I cannot fault it in any way. Maybe the comments refer to electrics. My tree is unlit.”

Helpful Report

Posted 5 years ago

“Ordered tree over phone on 23rd Jan 2019, they took my payment immediately. However eight days later received E mail to say that it was difficult to keep accurate stock records and tree no longer available. A refund would follow. On rechecking their website I found the tree I ordered still available but at a very much higher price! Obviously did not want to honour my order at the lower price! Very poor impression of this company, please be wary!”

Helpful Report

Posted 5 years ago

“Avoid using Balsam Hill. This company is all about the slick marketing with no customer service to back the product. These are very expensive trees. Our tree arrived in a wet box that can no longer be used for storage. The bag to store the tree is too small and ripped. A wheel on our flip tree version broke on first use with the ball bearing dropping all over the floor. Customer service has not resolved any of these problems. They want to send me the parts to rebuild the defective tree they sent me. I was told I would receive a returned call to resolve. No one ever called. Save yourself a lot of hassle and expense and buy your tree from Costco.”

Helpful Report

Posted 6 years ago

“HORRIBLE CUSTOMER SERVICE- would rate a 0 if I could......2 agents told me I would receive a refund for damaged products sent to me. Now I'm being told the refund will not happen due to time. And I'm stuck with damaged goods. Never received a run around quite like this! I WILL NEVER PURCHASE FROM BALSAM AGAIN!”

Helpful Report

Posted 6 years ago

“Tree has never worked Called 9 times different story every time Will never buy again”

Helpful Report

Posted 6 years ago

Balsam Hill is rated 1.3 based on 461 reviews