Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 450 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replacing the Master Bulb is next to impossible. Was considering replacing my small tree with a 7 ft but after the master bulb went out so did part of the string I will never buy another. Also convinced my sister not to go there. Stabbed my thumb once and a finger trying to get the cover. Must have been designed by engineers who received their degree from schmill university in the state of confusion.”

Helpful Report

Posted 1 month ago

“I wish I had researched Balsam Hill Customer Service before ordering a tree. My tree was to arrive in 2 boxes. I was charged $1900.00 for the tree and have only received half the tree. The tracking information shows the label was created but no movement of the other half of the tree for 2 weeks. Customer Service just gives you standard answers and getting in touch with a supervisor is almost impossible. I have asked for my money back and am having difficulty with that process. I am going to have to contact my credit card company and dispute the charge.”

Helpful Report

Posted 1 month ago

“My tree was gorgeous for the first couple of years. Then lights started going out. Customer service was not helpful and pretty much blew me off. This year, half the multi-colored and half the clear are out. There are also patches of no lights. I tried to call but was on an indefinite hold. Also the hinges on a number of branches appear to be loose so they are drooping down on the next row. I am really really disappointed. When I bought this tree it was $1000+. (My cheapo prelit tree from Home Depot is going strong after the same number of years). Ps I tried to send a picture but it wouldn’t upload.”

Helpful Report

Posted 1 month ago

“The tree itself is undeniably beautiful, but the customer service experience has been nothing short of appalling. For a brand that prides itself on quality, the way I was treated when my tree was no longer under warranty was unacceptable. I wasn't even asking for a free replacement—just basic information on how or where to purchase replacement parts for a tree that you still carry in your catalog. I spoke with two customer service agents and remained polite throughout the conversations. Despite this, they made it abundantly clear that they were eager to end the call as quickly as possible. When I asked for simple specifications about the lights—such as strand length or spacing between bulbs—to avoid the painstaking process of removing the lights from the tree, I was met with the dismissive response: "I don't have that information, but you do right in front of you on your tree." This dismissive attitude and lack of support are not what I expected from a company like Balsam Hill. I hope this feedback prompts a serious evaluation of how you handle customer inquiries, especially for loyal customers who invest in your products.”

Helpful Report

Posted 1 month ago

“beautiful tree first 3 yrs, now on the 4th year multi lights won't work , no warranty and customer service is terrible, all they tell you after talking to 4 diff. ones is to ck the bulbs for broken or burned out ones. No one will really help you touble shoot. basically they just want you to buy another one.”

Helpful Report

Posted 1 month ago

“What a disaster, it took them a week to tell us that the 1500 sollar tree we ordered was out of stock, management should do something but they have our tree in an older model that is the exact same price, what a crock and poorly run business. They did absolutely nothing to make this right, if you considering, get it from someone else!”

Helpful Report

Posted 1 month ago

“False advertising, my wife and I ordered the 7.5 foot Frazier for Styled tree. We sure were disappointed when it arrived as the shape is correct but realistic looking no way. The branches are weak and do not support ornaments well. For the price we paid for this tree it is extremely disappointing.”

Helpful Report

Posted 1 month ago

“I thought I was purchasing the best, NOT!! After a short five years a string of lights went out. I spent a significant amount of time changing fuses and checking bulbs, no good. Suffered with it. This year one strand in each of the three sections were out. Spent three hours attempting to resolve. No go. Tree is now in the trash. When Balsam Hill emailed me after seeing the poor review, all they wanted to do is get me back on their website and order another tree. Ya Right?? For the price of this tree you can buy 3 at a discount store. At least if they lasted only five years you wouldn't be upset.”

Helpful Report

Posted 1 month ago

“This is the worst tree. Every year when I put it up, I again say how much I hate this tree. Lights are always going out. It does not look real like they claim. I have had it 3 years. I have another tree that I have had for 20 years, which did not cost near as much, and looks much better. I will never buy from Balsam Hill again.”

Helpful Report

Posted 1 month ago

“After the second year, I had problems. They sent me a new controller and I am hopeful that it will solve the problems. It took me over 1 hour with customer service to diagnose the problem. I am sorry I bought one.”

Helpful Report

Posted 1 month ago

“First let me start by saying I loved my tree, it was beautiful the first 3 years, very easy to assemble. It was a prelit tree, when you attach each section, it lights up. I called the company last year, the 4th year, warranty was only good for 3 years, because I noticed we had a lot of lights out. Ultimately, after trying several things, the man I spoke with was unable to resolve the problem. This year more lights are out so I called again. After chatting about the problem the person told me it sounded like a strand was out (even though the lights that were out spanned all sections) to remove the strand and add my own lights. I tried to remove the strand and when I got to the plug and unplugged it other lights went out. So now I have a partial strand removed only to find out that the advice given was incorrect. So I called and was told I shouldn’t have tried to remove the strand. I also asked why my master bulbs would blink off every time I tried to replace one and was told I have to unplug the tree first then replace it. So I wanted to place an order for more master bulbs…THEY DON’T HAVE ANY and expect them later this month. It is 5 weeks into Christmas and they DON’T HAVE ANY MASTER BULBS, the ones that light up the strand. This is unexceptionable. The trees are too sensitive, if a bulb goes out and you don’t notice and change it quickly it causes other bulbs to burn out, you have to unplug the tree to change the master bulb, if you don’t it burns out the new bulb and now this close to Christmas they don’t have any master bulbs. Very disappointed, these trees are too expensive to have this kind of trouble, conveniently after the warranty has expired! Now I have a tree with a partial string of lights disconnected from the branches and hanging from the tree, no master bulb to rectify some of the problem and the tree should’ve been fully decorated by now! Again, very disappointed, no real help from customer service, no interest in any compensation. I used live chat which told me to remove the strand and telephone who told me I shouldn’t have removed the strand and to unplug the tree to replace the master bulb.”

Helpful Report

Posted 1 month ago

“Lights lasted 3 years and as soon as warranty was over, the top of tree has clear light and the bottom is colored. After 5 calls, no one can help solve the problem. Tons of the lights are just a touch of color at base. They sent me a new controller which did not solve problem. I have spent hours checking all connectors. My $59 tree in another room has lasted 15 years. So very sad that this tree has not lasted the 8-10 years they advertise.”

Helpful Report

Posted 1 month ago

“Customer service is rude and unprofessional. They strive for excellence yet my experience with them has been unpleasant and frustrating. Buy somewhere else!”

Helpful Report

Posted 1 month ago

“This has been a horrible experience. I ordered 2 sets of two garlands. I was told they were led lights but they were incandescent. Only received one set. On the phone 58 minutes trying to get credit for set of two never received. Called three times for credit and two tines to replace with plug in ked. Three different answers. This company is substandard. And, by the way not that realistic balsam garlands. Don’t buy from this company”

Helpful Report

Posted 2 months ago

“I bought a balsam hill tree after one Christmas the next Christmas the lights would not work. It was under warranty and they would not honor it even had the receipt.DO NOT RECOMMEND THEY DO NOT HONOR THE WARRANTY DO NOT BUY U WILL PAY ALOT AND THERE REALLY NOT WORTH IT..”

Helpful Report

Posted 3 months ago

“You do not have any white unlit Christmas trees”

Helpful Report

Posted 3 months ago

“I purchased over $400 worth of miracle window candles LED. They look great, but stop working within three months, and Balsam Hill is not interested in replacing since the 30 day return period has run out. This kind of customer service for large purchasers will put them out of business. Beware Balsam Hill!”

Helpful Report

Posted 9 months ago

“I ordered a tree with lights. So I thought. Website had a glitch. Ordered with lights for the price shown. I looked at the email sent and saw no lights. Called to cancel. Said too late. YOU HAVE 30 MINUTES TO CANCEL THE ORDER! Rep said I could send it back for 50 dollars. Don't do it. Plenty of nice trees out there from reputable companies.”

Helpful Report

Posted 9 months ago

“Balsam Hill did NOT make me happy. Some years ago I bought a 10ft garland for my mantlepiece. It came quickly but when I opened the box it was far too small for the garland which had just been stuffed in. Lots of the decorative parts were detached and loose in the bottom of the box. It looked to me as if it had already been sent out to someone else and then returned. The return address was in Holland so it would have been a lot of hassle to return it. I fixed all the loose parts back on and put it down to experience. I will not buy from them again. I posted a review/complaint but never heard from them again.”

Helpful Report

Posted 9 months ago

“Offered a tree on sale. Tried to order the tree but they said out of stock, we will notify you once when it is in. They did not but when it was in stock they would not honor the price offered when I tried to buy. If you offer a product at a price and I accept then you need to honor the price when it comes in.”

Helpful Report

Posted 9 months ago

Balsam Hill is rated 1.3 based on 450 reviews