Name: Balsam Hill
Rating: 1.26

“Whole section of lights went out after Just one year use. Sending me a string of replacement bulbs. Don’t have replacement section. What a Mickey Mouse operation. Customer service very rude. Kept talking over me. Spent a lot of money on what I thought was a high quality tree from reputable company. Could have just as well bought a cheap tree from Walmart. Save your money.”

Helpful Report

Posted 4 years ago

“We purchased a tree 4 years ago we had a bulbs that needed replaced that they no longer carry so some of out lights will not work it is the first bulbs by the male plug it is bigger and has a case over it . Very Disappointed will never buy another awesome Hill tree”

Helpful Report

Posted 4 years ago

“Paid $900 for a tree five years ago. It looked nice but strands of lights stopped working last year. I’m busy re-stringing replacement lights but it is extremely tedious and takes a long, long, time to do it right. Some customer service reps are not very helpful and not knowledgeable about their products. Overall - expensive product, defective lights and poor customer service make this a poor value.”

Helpful Report

Posted 4 years ago

“Their trees may be nice but their customer service is a NIGHTMARE! We’ve been waiting for a refund for almost 2 weeks and all they can say is “we’re really sorry....”. Buy their product but don’t expect a refund if you return it. Complaints filed with the BBB and the Federal Trade Commission”

Helpful Report

Posted 4 years ago

“I purchased a tree with colored and clear lights. The second season we went to use it and the colored lights didn't work. I called and they are willing to replace and told me to call back in the fall because it wasn't in stock. I received a message that it was actually discontinued. They are willing to give me $849 for another tree but no other tree compares to what I originally purchased. So I asked if I could pay the difference to purchase another tree that was closer to what I originally purchased and they will not allow me to do that. so I am stuck with a tree that doesn't fully function for almost $1000.00. I will never shop with them again and I will never recommend them ever!!”

Helpful Report

Posted 4 years ago

“I bought a tree on sale after Christmas 2018. We were excited in November 2019 to set up and light our new, expensive tree. The top part of our most-realistic, flip tree didn't light. We came customer service and they promised to send a new top. Later, they came back to say they didn't have any tops in stock, but would send us a new tree after Christmas and some lights to put on the topper to get us through 2019 Christmas. 2020, I called in March to ask when our replacement tree was arriving. I was told they were out of stock, but it would arrive by July. In August, I came again to inquire when my replacement tree was arriving. I was told by the first week of September. At the end of September, I called again and was told, this time, my tree was out of stock and they would replace my tree with a different tree - but only up to the price I had paid for my expensive, most-realistic flip tree ($799 on sale). My tree was almost $1900 at full price and the were only going to replace it with a crappy $799 tree or I could use $799 towards the purchase of a comparable tree to mine. So they wanted me to spend another $1000 to replace my tree with a tree we didn't order! Their guarantee is meaningless. I am filing a consumer fraud complaint with our State Attorney General. And I am stuck with a tree that only lights on the bottom half. I wish I could give a zero star review.”

Helpful Report

Posted 4 years ago

“The whole purpose of buying this beautiful garland that cost me $159 plus $20 shipping was so that I can hang it anywhere put 3C batteries inside press the button on the battery pack and it work on a timer. I kept this piece over my armoire until August. I put hydrangeas in it you couldn't see the Christmas foliage only the eucalyptus the pinecones and some other greenery the positive side of the battery pack got corroded..mind you batteries lasted 14 days tops it was on a timer to light every day and new batteries always went in and when batteries are removed battery was not leaking or corroded. I was basically told by Adrian to just buy a string of lights and add it to garland..which if that's what I wanted to do I wouldn't have spent this kind of money in the first place. I asked him to send me a new one and I send this back..but because it past warranty which was a premium warranty of 30 days he could not do anything through the computer I asked for manager's name or CEO he could not provide that. They basically have no idea amongst many businesses out there what customer service is and if you charge this much for a product the main part that keeps it lit should be a higher-quality this wasn't a $20 or $50 a piece of Garland. It was never put outdoors. I laugh at their recommendation of only keeping it outside for 3 months. It only last indoors for eight months without bad or weather or humidity. Needless to say I'm going to find every way possible to let people know not to bother with this company save you money go elsewhere or get creative.”

Helpful Report

Posted 4 years ago

“Buyer Beware Dealing with BH is difficult to say the least. BH will not honor what their representatives tell you. Chris the "agent" who in a follow up call answeres as a "suervisor". When I called him on it his response was "We can't tell you we are a supervisor when we anwser as an agent" I asked for a supervisor b/c Chris was unbale to resolve my problem. He tells me a supervisor, Kim, will call back. When I called back Chris answers as supervisor. Two (2) sections did not light. BH offered to replace. BH even gave me the month when I would receive them. Never received. I'm not told they have no notes on replacement but sent the kit that was not originally sent with tree for us to try and fix back in Dec 2019. It's now July 2020. They are offering 1 strand of lights for two sections. Chris thought BH was "generous". His term. Look at these reviews. I wish I had. I hope "Ellen" and "Hallmark" read these reviews as they promote BH. They all point to poor business leaving the customer with an expensive tree that doesn't work.”

Helpful Report

Posted 4 years ago

“If I could give less than 1 star I would. I bought the 6-1/2 foot Alpine Balsam Fir with LED fairy lights. The tree was avocado green. HIDEOUS! The tree was supposed to be "most realistic." Not sure what planet that qualifies on but it is NOT earth. The branches resembled avocado green pipe cleaners. I didn't even vother to remove it from the box before deciding to return it. Don't waste your money!”

Helpful Report

Posted 4 years ago

“In all honesty, this is the one of the most beautiful Christmas Trees around...as long as you don't have any problems with it. Once you have an issue, the customer service, response times, and product knowledge of their CS team is by far the WORST I'VE EVER ENCOUNTERED!! Their support teams are not even provided the tools to help you troubleshoot your issue. They will pass you around to multiple ill-informed agents who start at the same ridiculous suggestion of "did you check to see if the tree was plugged in?" I was forced to repackage and return a 10' tree, and I am still WAITING FOR MY REFUND 2 months later. DO NOT BUY FROM BALSAM HILLS!!”

Helpful Report

Posted 4 years ago

“BUYER BEWARE! Splurged and thought you would get what you pay for but that is not the case. PArt of the tree stopped working and they said they would send me a replacement section.EIGHT months later I received the new section and put it in the attic. Next Christmas I go to put the tree together with the new section and it doesn't fit. On 12/3 I call immediately, they don't make my tree anymore and will send me a replacement tree. Now 1/24/20 and I still don't have the tree or a record of the warranty covering it. STAY AWAY!”

Helpful Report

Posted 4 years ago

“Absolutely pitiful. Do not buy from them. Tre looks like it was wired by a 9 year old kid in Vietnam, Not that there is anything wrong with nine year old kids in Vietnam--they just shouldn't wire anything. Two strands won't light. Changed all fuses, master bulbs--you name it. Still won't work. Strands won't work will plugged in directly to power source. Replacement strand won't work when plugged into tree but works when plugged into outlet or other section of the tree. WHATEVER YOU DO, DO NOT BUY A TREE ON SALE/CLEARANCE. These trees have a 60 day warranty! Warranty will have expired before Christmas comes around next year! Terrible customer service. Caveat emptor!”

Helpful Report

Posted 4 years ago

“We bought a Christmas tree bag but when we tried to use it to store our tree, we discovered that the bag was to small. I tried to return it but was told that their return policy was 30 days or 12/25, whichever comes first. How could I possibly return the bag by 12/25 Christmas Day. I would have had to take my tree down by 12/24 in order to be able to return the merchandise. I will never buy merchandise from this company and would encourage others not to do business with them based on their shady business customer service policies.”

Helpful Report

Posted 4 years ago

“This was my second artificial tree from Balsam HIll. We had moved and I wanted a bigger tree and purchased a beautiful new 7 1/2 foot tree. Upon opening, it had a musty odor. I called Balsam Hill and they deeply apologized and immediately emailed me two return labels and 3 days later, even before I returned the tree, a new tree arrived and in perfect condition. They were VERY apologetic and acted immediately. It was December and their 30 day return made it possible to relax through the holiday. The odor mostly dissipated after airing out. But a hint remained so I did return the tree and the new tree was fine. Other than that, the tree was perfect in every way. The tree is beautifully made and looks entirely real when decorated. Balsam Hill is the ONLY company I would go to for my artificial trees. The trees look real and the customer service far exceeds any expectation I could imagine. Balsam Hill stands solidly behind their product and quickly solved my problem and made me happy and able to relax through the holidays. Balsam Hill is a quality made and serviced product. They absolutely do take personal care and pride in their authentic looking products AND customer satisfaction is a priority. I would never even look at other companies for my Christmas decorating needs. My old front door wreath is looking pretty sad and I'm looking at B.H. Their wreaths look very nice! :)”

Helpful Report

Posted 4 years ago

“The company won't honor what their representatives tell you! I ordered a tree the beginning of December. When it arrived the box was torn and had holes in it. The tree had broken lights, was crooked, wobbled, and turned where it connected. I called and spoke with Trevor, they didn't have a replacement, so he told me to call back after Christmas for a refund if still out of stock. I just called, they are still out of stock, and the supervisor will not give a refund or honor what Trevor said. The supervisor said he would submit a refund to the back office, at the beginning of our conversation, only to turn around and say he won't submit it to the back office. He won't even honor his own word! Don't believe anything they say. They can't be trusted!”

Helpful Report

Posted 4 years ago

“The company won't honor what their representatives tell you! I ordered a tree the beginning of December. When it arrived the box was torn and had holes in it. The tree had broken lights, was crooked, wobbled, and turned where it connected. I called and spoke with Trevor, they didn't have a replacement, so he told me to call back after Christmas for a refund if still out of stock. I just called, they are still out of stock, and the supervisor will not give a refund or honor what Trevor said. The supervisor said he would submit a refund to the back office, at the beginning of our conversation, only to turn around and say he won't submit it to the back office. He won't even honor his own word! Don't believe anything they say. They can't be trusted!”

Helpful Report

Posted 4 years ago

“Dealing with Balsam Hill is deliberately difficult if one has a defective tree. We ordered our tree in late October, but assembled it in early December (that exceeded their 30 day full refund period...we had not even assembled it until after T’giving 11/28). The tree’s lights were defective. We called Balsam Hill support on 12/9 to troubleshoot the problem and they stated they wished to replace the tree. They said they would notify us soon about the delivery date for the new tree. Nine days later, 12/18, they advised they could not replace the tree without additional info. That delay ensured they would not have a replacement tree shipped to us by Christmas. When we again contacted them, NO additional data was requested. My choice now? Obtain a replacement tree AFTER Christmas! PLEASE THINK TWICE BEFORE DEALING WITH BALSAM HILL. You’ve been warned, friend”

Helpful Report

Posted 4 years ago

“Ich bin überhaupt nicht zufrieden mit dem Service von Balsam Hill. Ich habe am 1. Dezember ein Baum bestellt und bis heute nichts empfangen. Bald ist Heiligabend und wir haben unser Baum nicht bekommen, obwohl es hiess sie würden innerhalb weniger Tagen problemlos liefern. Mehrmals habe ich mit dem Kundenservice in den letzten zwei Wochen telefoniert und diese versicherten mir ein schnelles Handeln vor Weihnachten. Laut Kundenservie würde sich der "Manager" selbst um die Sache kümmern und schauen das wir den Baum bekämen. Laut Kundendienst verliefen zwei Lieferungen da die erste anscheinend nicht geklappt habe. Das bemerkten die bei Balsam Hill aber als ich antief um zu fragen warum mein Baum noch nicht da wäre.... Sehr sehr schlecht. Bin durchaus Enttäuscht!”

Helpful Report

Posted 4 years ago

“Please think very carefully about buying from this company. Their customer service is disgusting. The attitude of the staff in the call centre is horrible. They simply do not care. Today they agreed to refund my faulty tree. Only after much arguing and me threatening to contact my credit card company to initiate a charge back. So that’s us had no tree for the month of December and they were suggesting they could replace a section of it next spring. A real mark of a company is how they respond when things go wrong. They will fight you tooth and nail to keep your money and leave you with faulty goods. Avoid at all costs. Way to go Balsam Hill. What an achievement.”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would. Worst customer service I have ever dealt with. We ordered a tree over Black Friday after finally taking my husband into getting a fake tree. We received the tree a week later and it was broken. I called customer service and they could care less. They said they couldn’t just send me a new section of the tree that was broken, but had to send a completely new tree. Fine, however they told me it wouldn’t arrive for another week. What!! Are you kidding me. If you actually care about your company you would have expedited the shipping. Instead every customer service rep had an attitude and refused to even look into expediting the shipping. Well, a week has come and gone and STILL no tree. It hasn’t even shipped yet. The one guy I spoke with assured me it would arrive this past Friday... hmmmm. It is now December 15th and we have no tree. I will never order another thing from this company and definitely will tell anyone thinking of purchasing a tree from them to look elsewhere. I will most likely end up cancelling my order.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Balsam Hill Reviews