Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Information about length of time for delivery was not clear”

Helpful Report

Posted 6 years ago

Hi Michael, we would like to know more about this. Would you mind giving us a call so we can understand what's happened on this occasion? If you could give us a call on 0344 774 6666 that would be great. Kind regards, Customer Services

Posted 6 years ago

“Great service!”

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Posted 6 years ago

Thank you for your recent feedback. It's so good to hear that you've had a great service from us. Kind regards, Chris Kennedy

Posted 6 years ago

“Lovely bathroom accessories. A bit of class at a reasonable price. Very happy with product”

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Posted 6 years ago

Thanks for the review!

Posted 6 years ago

“after renovating a couple of houses and using various different bathroom companies/websites, I have found Bathroom Village to be head and shoulders above the rest. I dealt directly over the phone at the initial order with Byron in the Exeter branch who was helpful and informative, and managed to secure me some good discounts. The goods were able to be held for me until I required them which actually turned out to e longer than anticipated- no problem. On fitting the new bathroom a few weeks later we found that there was actually a tap missing, so I called Byron to explain and even though we were out of the time period to highlight any issues, he was so helpful and reordered me the missing tap and sent it next day delivery and FOC to myself! Perfect service, would definitely recommend to a friend!!”

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Posted 6 years ago

Thanks so much for the feedback we'll be sure to pass it on to Byron!

Posted 6 years ago

“Used once and got quick delivery without problem, used a second time and just as reliable.”

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Posted 6 years ago

Thanks for the feedback exactly what we aim for!

Posted 6 years ago

“Really really bad service. Delivered damaged and left on the pavement in the middle of london where it inevitably got trashed. They didn't even ask if they could leave it unattended. Still waiting for the replacement which was supposed to come today and never arrived. No phone call. Rubbish”

Helpful Report

Posted 6 years ago

Hi Sorry to hear about the issue with the courier we are currently in the process of sourcing new couriers to give a better service for delivery, I do hope the new item was delivered and the damaged one collected for you.

Posted 6 years ago

“Good in the end. First package arrived damaged but the was quickly and efficiently replaced with no issue”

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Posted 6 years ago

Sorry to hear about issue with the first delivery but glad it was swapped quickly for you! Hope your enjoying your new items!

Posted 6 years ago

“Great service no complaints”

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Posted 6 years ago

Thanks for the feedback see you again soon!

Posted 6 years ago

“Problem with order screws undone replacement sent. Delivery company not good they did not communicate with us, so second delivery arrived unexpectedly luckily we were in, not impressed.”

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Posted 6 years ago

Hi Thanks for your review, we're currently looking into new couriers as we ask that all deliveries are booked in with the customer to make sure someone is in and its delivered at a suitable time. Hope everything is ok with your items.

Posted 6 years ago

“I placed 2 orders a day after each other. I phoned to ask if they could be consolidated into single delivery. The answer was yes. The second order arrived after about 10 working days, and, was 50% right and 50% wrong, the shower tray was 1700mm when I ordered 1400mm and the wrong type. This was replaced in about a week and the incorrect tray taken back. The first order was delivered about 4 days after the first order, so, maybe 15 working days from placing the order, again, 50% right, 50% wrong. The screen was as ordered the shower tray was the right size, but, wrong as the waste hole was in the wrong place. What is wrong with the warehouse system, 3 shower trays ordered 1 delivered correctly, 33% success rate, a business cannot survive with this level of incompetence. BTW, the delivery note was correct for the first tray, but, wrongly picked, and, wrong for the second tray wrongly delivered. On the positive side, Vicky Harrison was helpful all the way through, and, she responded positively to my frustrations. I now have nearly what I ordered, but, it was very slow from order placing to receipt, and, it was a lot of work from my side. I decided to accept the wrong tray with the waste hole in the wrong place as it was easier to cut the floor to accept the waste than send the tray back and wait for a new one. I've not had a great experience with Bathroom Village, I'm building a new house with 3 bathrooms and had a lot more to order, but, unfortunately I've gone elsewhere. Regards Peter”

Helpful Report

Posted 6 years ago

Hi Peter Really sorry to hear about the issues you had since your order left us we have put in checks to make sure the orders are checked at three separate points to make sure this doesn't happen. Hope everything is fitted and in good working order now though. Regards

Posted 6 years ago

“Bought a vanity and basin from Bathroom Village Ltd. Very impressed by the way items were packaged as have had similar items delivered from other companies and not arrived in one piece. Also very good at keeping the customer informed. Would highly recommend.”

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Posted 6 years ago

Hi David Thanks so much for your kind words we do try to keep people as upto date as possible.

Posted 6 years ago

“I ordered a new shower and firstly id wasn't the 7-10 delivery schedule it was more like 7 weeks. I received poor customer service as when the wrong item was delivered the staff weren't apologetic. They didn't offer me anything as a way to say sorry. Won't be using them again.”

Helpful Report

Posted 6 years ago

Hi Really sorry to hear you had issues with your order we'll definitely be looking into it to see what happened, hope the shower all received and working well now though!

Posted 6 years ago

“Long lead time and wrong item arrived. Lucky I checked otherwise builder would of installed it. Replaced a few days later.”

Helpful Report

Posted 6 years ago

Sorry to hear the wrong item was delivered but glad it was replaced quickly hope all's good with your items

Posted 6 years ago

“Helpful staff, however there was a substantial delay in delivery after receiving assurance that all items were readily available. The damage to the shower screen packaging was a cause for concern as it only became apparent that the goods were to be inspected for damage on delivery once the courier had already departed.”

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Posted 6 years ago

Thanks for the feedback I hope everything is ok with your new shower and all working well!

Posted 6 years ago

“Delivery as expected. There was a problem with the delivery in that the mirror was damaged. This was dealt with promptly and a replacement by the company promised”

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Posted 6 years ago

Thanks for the review glad to hear that your issue was rectified quickly hope the mirrors working great for you!

Posted 6 years ago

“Good service item was out of stock kept informed when it would be back in stock prompt delivery when it came into stock would use this company in the future 👍”

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Posted 6 years ago

Thanks for the review Kim, we'll see you next time!

Posted 6 years ago

“Easy ordering and prompt delivery.”

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Posted 6 years ago

Exactly what we aim for!

Posted 6 years ago

“I purchased two off bathroom mirrors, one arrived damaged due to delivered men not taking care. I supplied photos and explained that the bathroom fitter and electrician had nearly finished and i was also about to go on holiday so needed replacement urgently. they supplied next day delivery excellent service.”

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Posted 6 years ago

Thanks for the review Jeffrey glad the replacement were delivered so quick for you.

Posted 6 years ago

“Bathroom village need to change the courier service they use, as the length of time it took for my item to arrive was ridiculous! The Bathroom village staff were helpful and apologetic but the whole service failed due to the courier. To add insult to injury I'm now awaiting a refund, which again is taking a ridiculously long time. At this stage I would not recommend this company.”

Helpful Report

Posted 6 years ago

Hi Thanks for your feedback we have recently changed courier's on the item that you ordered so the supplier now sends direct for us straight to the customer, this saves any delays coming to us and back out. I can see that the warehouse received your item back yesterday so this has been set up for a refund for you.

Posted 6 years ago

“Quick delivery, decent item, good value, good Comms.”

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Posted 6 years ago

Thanks for the review! We'll see you next time you need something!

Posted 6 years ago

Bathroom Village is rated 4.2 based on 861 reviews