Bradford Exchange Reviews

Name: Bradford Exchange
Rating: 1.25

1.3 Rating 134 Reviews

5 %

of reviewers recommend Bradford Exchange

Company Reviews

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Metrics

1.3

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Joyce

Bradford Exchange 4 star review on 6th June 2022

Anonymous

Bradford Exchange 1 star review on 13th December 2021

Anonymous

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

Anonymous

Anonymous // 01/01/2019

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“My mother was a loyal customer (home bound and could only order by mail) but just passed away 2 months ago. She had started several collections for grandchildren but one in particular she paid in full 6 months before her death. I called customer service repeatedly for her.. she never received her items and has since received bills saying she owes them money. I would NEVER buy anything from this company!!!!”

Helpful Report

Posted 3 years ago

“This company sell cheap shoddy goods at a high price with little or no guarantee, which they don't tell you about until something goes wrong. I ordered a watch for my husband's birthday last year and in less than a year it started to go wrong, I got in touch with the company only to be told the guarantee had run out and they couldn't do anything about it. My advice to everything is don't touch them with a bargepole.”

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Posted 3 years ago

“Ordered a gift for my granddaughter on February 9,2021. Second call to Customer Service today, March 9,2021 to find CV out the status of my order again since I have heard NOTHING after the order confirmation. I originally ordered as a late Valentine's Day gift. Today I was told that the order won't be completed until April 7, 2021, additionally, shipping should take between 5-9 days, I have little faith in that.🤔 So she won't even have it for Easter!!!!!! I understand that we're experiencing a pandemic, however, this is truly disappointing to say the least. 😔 I will find another gift elsewhere for Easter & hope the same difficulty doesn't re- occur.”

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Posted 3 years ago

“A very good friend ordered, as a surprise for me, the Patriotic Cross. He sent a money order for the item and had them mail it directly to me. He included shipping and handling charges in the amount that was on the ad from the flyer he received. I got the item and was so surprised. It was beautiful. Then I got a bill saying I owed them for a balance due. Apparently, and even he has no idea how, handling charges were not paid. He showed me what he sent and he said he wasn't sending anything else since the flyer showed the full price due if not doing installments and this included shipping. It said nothing about additional handling fees. I called them and explained that this was a gift and I was not paying the balance due especially since they didn't clearly state it on their flyer. I would also mention the reason why he put it in my name and address was because he didn't want to put on their mailing list. Thanks so much. I keep getting offers 3 times a week. LOL Be warned, the cross is losing the silver finish and it's not true sterling silver. It's brass or copper. So my beautiful cross necklace is starting to look like a dull penny. I for one will never trust them with my money for anything they offer. If a 79.00 necklace can turn this quickly in less than 6 months, what are the odds that their other stuff is made cheaply as well. I'm not mad at my friend for buying me this necklace and I do treasure it. Please don't think that I don't. I'm disappointed with Bradford Exchange for their unethical practices and selling items that do not hold up as they are supposed to. I wear my necklace proudly. As a Christian and an American. But when I have proof that the additional funds requested are not actually due, I will not pay into a corporate company for misleading or felonious fees.”

Bradford Exchange 1 star review on 7th March 2021

Helpful Report

Posted 3 years ago

“I ordered a very expensive birthday gift for my disabled daughter who lives in a different state, and paid for express shipping for the gift to arrive on her birthday. I very clearly put the shipping information as my daughters name and her address in Virginia. Just a couple of minutes after I placed the order, I received a confirmation email saying it was being shipped to me in Tennessee, so I reached out IMMEDIATELY (roughly 2-3 minutes after receiving the email) to let them know they made a mistake on the shipping address, and I once again gave them the correct shipping address in VA. I received an email today (2 days after placing order) saying it was shipped to the wrong address and to return it to them when I receive it and they will then credit my card so I can re-order again for it to be resolved in roughly 30 days. I called today and spoke with a supervisor (Jodi) who said there is nothing they can do. She didn’t even apologize for what happened, even after acknowledging they made a mistake by shipping it to the wrong address. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I DO NOT RECOMMEND THAT ANYONE ELSE DOES EITHER. I trusted you with a very special birthday occasion for my disabled daughter and you ruined it. You didn’t even TRY to fix YOUR mistake. Shame on you Bradford Exchange!”

Helpful Report

Posted 3 years ago

“What a terrible experience in dealing with The Bradford Exchange as a first-time customer. In December, I ordered seven items, which included "free delivery" because of the amount of purchase. However, The Bradford Exchange submitted these items one at a time to my credit card, which voided the "free delivery" charges and instead added delivery fees for all items to be delivered as separate orders. Because of the way that The Bradford Exchange submitted the charges to my credit card, my bank flagged the charges as potential feaud as a measure of card-holder protection. I went round-and-round over a five-day period with The Bradford Exchange to rectify, to no avail. This resulted in my learning that delivery of the items would be delayed until after the holidays. Naturally, I cancelled all but one item in the order, as all others were for holiday gifts. The one item ordered remaining was charged to my account. Sixteen days following, The Bradford Exchange notified me that the item would not be delivered for another 60 days. I called to follow-up on the status of the delivery, which felt like a painful extraction of trying to get an answer. Finally, on day 57 into the wait for delivery, still going round-and-round with The Bradford Exchange's Customer Service Department, I learned that the item is nit even in stock and no date for delivery was in sight. I asked that the purchase be cancelled and that I be refunded, which was another painful and confusing dialogue with Customer Service. To date, I have not been refunded and am left to pursue the refund via legal recourse. It is important to note that, in the middle of this fiasco, I emailed The Bradford Exchange's Corporate Office for assistance, but as expected, I am still awaiting a response in the same vein as I was awaiting my order to be delivered. Never before with other companies from which I have purchased items have I experienced the mess and lack of customer service response that I encountered with The Bradford Exchange.”

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Posted 3 years ago

“Don't order their checks they won't clear your bank. I had 20 books of misprinted checks they told me I'm out of luck than had the nerve to say they would offer me discount on future checks if the ones I have now won't clear what makes you think I'll buy more they are not the brightest people I guess”

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Posted 4 years ago

“I was order a checks they printed wrong my name and they don’t want to replace it.”

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Posted 4 years ago

“**0 Star Review** I ordered the 3 tier Disney Christmas table top tree. It was $200 plus shipping and it is literally dollar store quality. The painting is so sloppily done, it's bleeding into other areas, not cleanly done. The faces are ridiculous on the characters. No one could have painted this and expected anyone to react positively to it. I swear they must have done it as a joke. Jasmine and Aladdin are painted to look like monkeys or something, I've never seen human faces painted that way. It's just ridiculous. I have seen nothing but horrible reviews for this company but I wanted the tree so I figured I'd *try* them. Never again! Now I have to see how or IF I can get my money back.”

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Posted 4 years ago

“I ordered the Nightmare Before Christmas snow globe. It arrived on time and we were amazed at the detail. Very beautiful. However, as soon as the 365 day warranty period was up everything started going wrong. The music wouldn’t play. The bats won’t fly around and it has grown some kind of skin creature inside the globe. Bradford will not do anything about it and this globe was almost $200. What a giant waste of money. This “collectable” is now worthless. Thanks for nothing. I will never order your garbage again and I will advise everyone I know not to either. This is a manufacturer defect and despite the 365 day warranty should be covered. Snow globes don’t grow creatures inside.”

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Posted 4 years ago

“I paid for my items I ordered , they then sent two further items I had not requested . I spoke to customer services they said they would send return labels-but are demanding money not only for the items I am waiting for return labels but the original ones I have paid for!”

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Posted 4 years ago

“I ordered the Cinderella castle for my granddaughter.dhe just opened it Missing the globes, horse's, everything that goes with it! She's upset and i look like a fool! Sure don't mind taken my money I've ordered for years, never again! I'm still crying Ruined christmas!”

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Posted 4 years ago

“Paid for 2 orders in full. Got another charge for $53.00 plus. For what??? Need to cancel my card since I never authorized that charge.”

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Posted 4 years ago

“I order a mother’s ring for my sons grandma with all her grandkids. Got the order on time. Awesome! But the ring is nothing like the picture. The names are tiny and the birthstones are even smaller. I’ll let her make the call on if she wants to return it.”

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Posted 4 years ago

“Paid for harry potter snow globe $156 with tax never got what i paid for just some Chinky Coca-Cola motorcycle not worth $5 and instead of send me the snow globe they ask that i send back the motorcycle pay for shipping then the would Refund money lol all i wanted is what i paid for a good company would have said keep the motorcycle and send the snow globe with sorry note”

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Posted 4 years ago

“Brandford is a big scam! I lost almost all my total savings to this scammers. I filed a petition against them but all effort was in vain. I shared this experience with everyone I knew. Luckily, she came through for me FILE YOUR COMPLAINT : "isabellajones70 @ gmail.com Telegram : @ isabellajones1 ". I was told to provide proofs of my transactions on the company website. I gave them all the documents I had, and they confirmed that I had legit claim to my money. In no time, they started working on my case, it took them about 8 working days to recover 80% of my funds. That's literally all the money I lost, I'm glad they made this happy ending for me.”

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Posted 4 years ago

“Worst experience with an online retailer. Nothing but issues and at least 8 phone calls with no help... It was suppose to be a simple order and said guaranteed by Christmas, they kept giving me excuses that my address was wrong ad couldn't ship. Not till the 8th phone call, 2 managers, and 2 weeks later come to find out the the item was on back order, After if was supposed to be in stock and shipped days ago. Also issues with the online account that you can have multiple customer numbers with the same e-mail address and my order went into a different account then I currently ordered from.. Ironic that the item was a nightmare before Christmas piece and that it was... After further research there are over 101 people this year that had nothing but issues as well..”

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Posted 4 years ago

“I ordered the Granddaughter I love you globe early Nov 2020 for my Granddaughters birthday on the 18th December. I have sent several chaser emails and included everything they asked for EG name address , DOB etc only to keep getting emails from Mark asking for the same info which they already had. Finally got through on the telephone today after a very long wait and was informed they are out of stock of the item and issues with parts and engraving etc and I would not get it by the 18th. This company advertises items that they know they do not have and cannot fulfil orders within a reasonable time frame. I gave subsequently cancelled my order and account with them. I would advise anyone NOT to order anything from this company.”

Helpful Report

Posted 4 years ago

“Ordered a Xmas musical box beginning of October told it was out of stock would arrive end of November hasn’t arrived yet Bradford took two instalments out of my account tried numerous times to contact them by phone and email no response”

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Posted 4 years ago

“Bradford Exchange processed and shipped my order in half the time I expected. I was kept informed on every step of the process, and they made it clear how much my total cost was and when I was being billed. Every email from them came with clearly labeled contact information. My order was delivered to the wrong address. I spent 2 weeks dealing with the delivery service. They acknowledged the mistake, but were uninterested in doing anything to fix it. I finally contacted Bradford Exchange in frustration, hoping the delivery service would be more helpful if the shipper was involved. In less than 24 hours I received an apology and a notice that a replacement was being sent. The email included the name of and direct contact information for the customer service representative handling my account. It was an unexpected relief and I was very impressed.”

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Posted 4 years ago

Bradford Exchange is rated 1.3 based on 134 reviews