“Be aware if you have to makes changes to your tickets. I wanted change a return flight. First you talk to a robot, then you are transferred to someone online. The questions and answers are robots like. First they never have airline fares differences available. You contact airline and they guarantee airline fares are available for the next 8 months. When you mention it budget air says it's not available to them. Then few hours later you contact them again and outcomes is different. They have the he fares. Great, you decided to think about it due to the price. When you contact them again the outcome is again different, no fares available from the airline. Then when a day later you contact again, some date, the fares are 18,000.
Shocking. Next time, I will by from the airlines, I might pay 1,000 more but no you will have no hassle if you have to make any changes to you ticket. I always bought through third parties online booking and it never happened... Well, be aware.”
“I made a reservation for my family for TWO-WAY tickets, and they confirmed the RETURN ticket but REFUNDED my onward ticket. How do they expect us to travel back from our destination without us even flying there? NEVER BOOK AGAIN ON THIS SITE.”
“Fraud/ Spam website
I booked through Skyscanner and went via budgetair option.
After making successful payment which was also a fishy process as the amount processed even after i didn't approve, i have not got any confirmation on my ticket
My major mistake : providing my card details
No customer support available
I don't know if they will refund or not. Looking for sources to lodge a complaint against the website for refund.”
“This is a Scam. Please don't book from this website, as they are the worst. No live agents and they charge you extra for any small change, even right after you book.”
“WARNING – DO NOT USE BUDGETAIR!
Made reservations for a multi-leg Asian trip. One of the airlines changed their flight schedule that resulted in a 22-hour layover. This did not work with my schedule.
According to BudgetAir’s written policy:
“Unfortunately, sometimes airlines will need to make adjustments to accommodate changes to aircraft and routes. We have no control or influence over this. If this is something that happened to your flight(s), you should have received an e-mail from us informing you of the change(s).
When a major change to your schedule is made, the airline needs your confirmation on how you would like to proceed. Your options are:
• Accept the change(s) and proceed with your rescheduled flight
• Change the flight to another option
• Cancel the flight
The e-mail you received from us contains all the information you need to confirm your choice.”
I received an email notifying me that a change was made in the flight schedule. When I ‘clicked’ on the email, to my utter surprise, I was not given the above options, but instead, I received an instant confirmation that I accepted the flight changes! I immediately sent an email to BudgetAir that I was not given the options as outlined in their policy and the flight change was unacceptable. I received a reply instructing me to use their ‘Live Agent’ chat.
I contacted BudgetAir via their ‘Live Agent’ chat and explained the situation. They said that since the flight changes were “confirmed”, there was nothing they could do. So, I asked for a telephone number I could call, and I was informed that their “telephones were not working’. I next asked if a supervisor could review my case. The “Live Agent’ refused my request. I made several additional requests via the ‘Live Agent’ chat to have my case reviewed since I was not given the options outlined above. Customer Service refused to review my case.
In the end, I was informed that the airlines that changed their schedule did not have another flight that worked for me and my only option was to cancel the entire trip.
Upon cancelling the trip, BudgetAir hit me with several ‘hidden’ charges and I ended up paying 31% of the original purchase price to cancel the trip. Beware!”
“I book the flight depart from BudgeAir.com. Their system ask me to finished the payment which I did. Later, It shown problem of booking, and ask me to re-enter the depart schedule, I noticed the time for departure have one hour difference. I accept the time schedule. However, when I received the etickets. It automatically change the return date which the system didn't ask me to make chage. I believe that is their system design problem or they did it on purpose to charge more fees. Therefore, I told the customer service that I couln't accept the schedule. Theytold me I have to pay extra fees for changing or cancel the schefule. But I want to cancel the booking (because they charge very high on changing fees) and I refuse to pay the fees , but they are not response my case. This company is scammer which use lowest price at Google flight search, and charging customer additional fees for changing and canceling schedule. Be aware.”
“Worst client help desk, never use this company, you will just have problems, what you will be able to solve, with your own money. At first they promised to send me an email with a detailed explanation of why my reservation was suddenly canceled in 3-4 hours, no one sent anything of course, again I had to go inside via chat and ask what my request was for, it's my own fault that you didn't show up for the first flight, the airline canceled your flight. , it's your own fault that you didn't read the policy, we won't give you anything, cool answer. It is convenient to act innocent, but to receive a commission for it and not bear any responsibility”
“My flight got canceled by Turkish airlines without any reason given and I followed their procedure to make changes on the Turkish website. The original flight was on Dec 26 from IAD and I later changed it to Dec 25. Turkish airlines allowed me to make this change without any problems. Now, today I received an email a few minutes ago that BudgetAir changed my flight to Dec 29. I never approved this change. This is going to significantly affect my travel plans. They said to change anything I have to pay $235/person along with the difference in the ticket price to change it. We are a family of 3 and it will cost us around $700 in fees with additional one thousand dollars to stick with our original schedule.”
“My wife and I bought one-way tickets from Chicago to Chiangmai, Thailand on 9.5.22 for $580 per child (5 & 7) and $724 per adult - e-tickets # 1807833268206 and Booking Number KBUSW-0822282 for a total of $2,608.60 USD + $10 USD servicing fee. On November 7th, we were notified that our November 19th international flight to Thailand was cancelled and no alternate flight arrangements were made. We received no phone call, and we have yet to be reimbursed for the expense. I called Korean Airlines, and they said that those flights were no longer available; however, they have a policy that would allow for alternate travel to be booked free of charge with Korean Airlines +/- 7 days of the original scheduled departure; however, since Budgetair.com filed a reimbursement on 11.10.22 without authorization from us or contacting us, we have effectively waived our right to reschedule our flight at the original cost of our airline purchase on 9.5.22. If you’re reading this review, it’s likely to late to warn you, and you have likely also fallen prey to this fraudulent scam. Budget air should be avoided at all cost. We had to rebook our travel, and it cost us $10,000 to book travel to Thailand on 11.12.22. We are absolutely disgusted.”
“Absolute scumbag site. Once my checkin was available I found out they had booked me for ENTIRELY THE WRONG DEPARTURE CITY!!! There is NO PHONE NUMBER TO CONTACT THEM, ONLY A CHATBOT!!!! UNBELIEVABLE!!! HAD TO BOOK ENTIRELY NEW FLIGHTS THREE DAYS BEFORE THANKGIVING!!! No f***ing idea if i will ever see any money back. Under no circumstances use this piece of garbage.”
“Scam !!! They took my money from my account, no confirmation email ( nothing ), have contacted them - their answer was " we can't see you on the system" so I said you have one day to fix this problem or I am expecting refund. Been ignored for 4 days, even tho I was emailing them every day .. in the end I have bought new ticket with other company. Day later budget air send me tickets. Are you f***ing kidding me ? First I am not on the system, second I have appeared on the system, 3rd start blaming me that I have tickets from the begging "maybe went to your spam" whaaaaaat ??? You said was no booking under my name. Bloody hell.. basically pay little more with any other company and you will have no problems. Been a month still fight with them.. keep sending me different or same email address to contact about this situation. Basically they been told to rip people in day light and that's all. No managers, no complaint department.. nothing. Just take your money and go..NEVER EVER AGAIN!!!”
“Budgetair is not at all good site to book tickets as they don't keep transparency with customer and charge so much when you booked the ticket. Even they charge $50 if you cancel ticket after 5min”
“Budgetair is posting cheap flight in website but suddenly they changed your flight schedule, and you cannot contact with them. Pessanher will suffer during the travel.”
“Don't fall for these guys. They are an absolute scam. You won't be saving the $5 extra they are offering. If anything goes slightly wrong with the flight, your money is forever gone.
Customer service is an absolute nightmare. They are crooks and lie to you. They refused to cancel my flight after a scheduled change from the airline, even after the airline insisted that the ticket is refundable.”
“Awful. No one to speak to, a chat that is only a robot that cannot help at all. Everything has to be done by email and no response. They changed our flights by 4 days without authorisation from us (not the airline btw). Still battling the consequences and costs. Stay away as far as you can!!!”
“Absolute crooks. Avoid like the plague. I bought tickets that were rescheduled by the airline. According to the airline I was entitled to a refund. Budgetair refuses to refund me.”
