“World worst service. If any one want to get F**k do the business with site , this robot đ¤. Please don't waste you time and money on this garbage site. Better book directly from Airlines and Hotels not much difference and important peace of mind.”
“Do not buy anything from this company. I canceled my tickets which they did but I have yet to see any refund. Itâs been two months. Iâve had to deal with PayPal to get my money back. This is a scam company. Do not buy anything from them.”
“Budget Air does not any sense of customer service! if you need any change or if anything happen they have no phone number to reach, their online robotics chat does not work properly or give any conclusive response. Your only option is an email address where they will stand you along for months with zero help provided!
I booked a flight with them and I have been trying for 3 months to change the date of the flight with no success. This is the worst most mediocre travel agency I have dealt with! To be 100% avoided and I learnt my lesson the hard way!”
“For your safety keep away from BudgetAir.
My journey was cancelled by the Kuwait airways because of the engine failure. The ticket cost ÂŁ2060 (pounds). It has been more than 6 months my money still not been refunded. Every time I contact with Kuwait airways they say that I need to contact with BudgetAir.
When I contact with BudgetAir they reply we are looking into and will take 8 to 10 weeks. My last contact they reply that it will take 16 weeks to result it. They are just trying to get rid of me.
I lost my trust in them.
Try not to book with them they are rippers. Better book airlines direct even cost abit more”
“Booked return ticket- paid all good. Looked at ticket to find the system had overridden my chosen return date..Tried to contact to ask for change - 4 weeks later email telling me to contact airline direct. ofcourse airline will not deal with 3rd party bookings so had to pay for another flight home including connecting flights - Do not deal with them - no staff no contact numbers no issue resolution process THE WORST”
“BudgetAir is the worst travel agency. They will not honor any changes within the first 24hr of booking without charging additional Fee. Right of the bet, you will pay $200 per ticket for any changes. And there prices are $300 to $400 more than other sites. So please don't waste your money on Budgetair.”
“budgetair.com is a big huge scam,
I cancelled a ticket before 24Hrs window ended, after 5 days no full refund from the website yet,
Beware, they're big scammers.
My mistake I should continue with same airline to book, just because of couple of hundred saving now I have to see when they refund my money back.”
“I bought four tickets and could not travel..I contacted them to cancel and was promised a future flight (I had all the info in an email). When I contacted them, they were charging a more expensive fee than buying new tickets. It is a total scam.”
“DO NOT USE BUDGETAIR
BudgetAir.com changed my ticket 3 times.
I just find out when BudgetAir changed my ticket which I did not agree to, in the new ticket my connection flight is through two different airports in New York. There is no way for me to move from La Guardia airport to JFK to catch my flight in traffic in 1.30Â min. I am losing my hotel reservation and another flight reservation in Bangkok, plus one month off work and...
When I bought my ticket, I had 25Â kg suitcase allowance, they changed it to just a carry on.
They want to charge me another $70 to cancel my flight.
They have no phone number. Furthermore, they are bully and put you in situation which you cannot do anything but agree to them. Not only that, but they should not be allowed to work in north America.”
“Be aware if you have to makes changes to your tickets. I wanted change a return flight. First you talk to a robot, then you are transferred to someone online. The questions and answers are robots like. First they never have airline fares differences available. You contact airline and they guarantee airline fares are available for the next 8 months. When you mention it budget air says it's not available to them. Then few hours later you contact them again and outcomes is different. They have the he fares. Great, you decided to think about it due to the price. When you contact them again the outcome is again different, no fares available from the airline. Then when a day later you contact again, some date, the fares are 18,000.
Shocking. Next time, I will by from the airlines, I might pay 1,000 more but no you will have no hassle if you have to make any changes to you ticket. I always bought through third parties online booking and it never happened... Well, be aware.”
“I made a reservation for my family for TWO-WAY tickets, and they confirmed the RETURN ticket but REFUNDED my onward ticket. How do they expect us to travel back from our destination without us even flying there? NEVER BOOK AGAIN ON THIS SITE.”
“Fraud/ Spam website
I booked through Skyscanner and went via budgetair option.
After making successful payment which was also a fishy process as the amount processed even after i didn't approve, i have not got any confirmation on my ticket
My major mistake : providing my card details
No customer support available
I don't know if they will refund or not. Looking for sources to lodge a complaint against the website for refund.”
“This is a Scam. Please don't book from this website, as they are the worst. No live agents and they charge you extra for any small change, even right after you book.”
“WARNING â DO NOT USE BUDGETAIR!
Made reservations for a multi-leg Asian trip. One of the airlines changed their flight schedule that resulted in a 22-hour layover. This did not work with my schedule.
According to BudgetAirâs written policy:
âUnfortunately, sometimes airlines will need to make adjustments to accommodate changes to aircraft and routes. We have no control or influence over this. If this is something that happened to your flight(s), you should have received an e-mail from us informing you of the change(s).
When a major change to your schedule is made, the airline needs your confirmation on how you would like to proceed. Your options are:
⢠Accept the change(s) and proceed with your rescheduled flight
⢠Change the flight to another option
⢠Cancel the flight
The e-mail you received from us contains all the information you need to confirm your choice.â
I received an email notifying me that a change was made in the flight schedule. When I âclickedâ on the email, to my utter surprise, I was not given the above options, but instead, I received an instant confirmation that I accepted the flight changes! I immediately sent an email to BudgetAir that I was not given the options as outlined in their policy and the flight change was unacceptable. I received a reply instructing me to use their âLive Agentâ chat.
I contacted BudgetAir via their âLive Agentâ chat and explained the situation. They said that since the flight changes were âconfirmedâ, there was nothing they could do. So, I asked for a telephone number I could call, and I was informed that their âtelephones were not workingâ. I next asked if a supervisor could review my case. The âLive Agentâ refused my request. I made several additional requests via the âLive Agentâ chat to have my case reviewed since I was not given the options outlined above. Customer Service refused to review my case.
In the end, I was informed that the airlines that changed their schedule did not have another flight that worked for me and my only option was to cancel the entire trip.
Upon cancelling the trip, BudgetAir hit me with several âhiddenâ charges and I ended up paying 31% of the original purchase price to cancel the trip. Beware!”
“I book the flight depart from BudgeAir.com. Their system ask me to finished the payment which I did. Later, It shown problem of booking, and ask me to re-enter the depart schedule, I noticed the time for departure have one hour difference. I accept the time schedule. However, when I received the etickets. It automatically change the return date which the system didn't ask me to make chage. I believe that is their system design problem or they did it on purpose to charge more fees. Therefore, I told the customer service that I couln't accept the schedule. Theytold me I have to pay extra fees for changing or cancel the schefule. But I want to cancel the booking (because they charge very high on changing fees) and I refuse to pay the fees , but they are not response my case. This company is scammer which use lowest price at Google flight search, and charging customer additional fees for changing and canceling schedule. Be aware.”
