Name: Catawiki
Rating: 1.31

“As a seller you have no chance. Their Track & Trace system does not work, it doesn't show that the parcel was picked up by the customer, so the money keeps on getting delayed by 2 weeks over and over again. I called Customer Service, they said they will help me and mark the parcel as "Picked up" but they didn't, they just lied to my face. A month is a very long to wait for your OWN MONEY. They just use this new COVID situation to delay your payments. Shame....”

Helpful Report

Posted 4 years ago

“The feedback system is a joke, negative feedback is removed by Catawiki upon request of thd seller. Feedback is automatically cancelled after 12 months, so anything negative from last year can't be seen. Many sellers have near North Korean style positive ratings of 99,8 %, which is ridiculous. FOR THE LOVE OF GOD STAY AWAY FROM THUS SITE. Too many forgeries.”

Helpful Report

Posted 4 years ago

“Dear Haydn, Thank you for your review. We are sorry to hear that your experience with Catawiki was not the expected one. According to your previous correspondence with our agents, we can see that the lot you have received was conforming to the description advertised and the consumer protection act was not applicable. Please let us know if you have further questions. we will be happy to assist. Thank you for your cooperation. Kind regards , Catawiki The above is their response and is simply lies. Their experts have never viewed the watch. Consumer protection is applicable. They say the seller is not a professional. Anyone who sells over 50 items is in trade and the purchase is covered by the protection. Two basic requirements of the Badges of Trade are Profit Motive the sellers have a reserve price to ensure a profit. The other volume of transactions 50 items is hardly a hobby from an unprofessional. My credit card company will action a refund. Do not buy from Catawiki the will rip you off and clearly decide which part of consumer law suits them. They have failed to prove when the watch was physically seen by their so called experts, Cartier watches come in 3 sizes Ladies, MId (unisex) and Mens. I bought a watch in good faith to be Unisex i.e. Mid size. Despite sending 4 confirmations from jewellers with photos that the watch is a ladies including one on their website they refuse to accept this. Section 75 of the consumer protection clearly covers the purchase. They have no proof that other than photographs they have seen the watch. They further claim the seller is a private seller. I have never met anyone that has numerous watches for sale. They seem to overlook local taxes by the seller. They charged me 20% which is UK VAT not Dutch VAT at 21%. The company is not reputable. They think they are masters of trade yet display the tactics of an inadequate 2nd hand car dealer. Go”

Helpful Report

Posted 4 years ago

“Catawiki has many problems : 1- they will charge 1000 Euros from your card directly before buying . 2- customer service answers after many days , they mention that they take 2 or 3 working days but it is not true 3- and the most important , you are not allowed and you can not contact sellers before you pay everything . you can not ask for details about the item or discuss shipping methods , nothing at all which at the end become problematic for you as a buyer . catawiki is not recommended at all”

Helpful Report

Posted 4 years ago

“Still waiting for the delivery of the object paid month ago...I've asked support to the customer team. The answer was "Unfortunately it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot." How could they pay as the delivery is still pending... really disappointed with their services, no considerations at all for their customer.”

Helpful Report

Posted 4 years ago

“Purchased a very expensive sapphire on Catawiki. The item arrived and the colour of it looked NOTHING like the pictures. I called the customer services team who then asked me to write to them, as the item was of “high value”. So I did. I wrote saying I suspected that the item received was not what was listed and even sent photos. The “customer services gem expert” essentially replied and said they could not do anything about it and the sale could not be cancelled. I contacted the seller who was willing to accept a return, but because Catawiki refused to cancel the sale (they get to keep the auction AND commission fees, making a tidy sum of over €1100 for DOING NOTHING). Never again. Buyer beware. This site is a major con job.”

Helpful Report

Posted 4 years ago

“Everything is wrong with Catawiki in the section Egyptian antiquities. Dozen of fakes sold weekly with no protection for the buyer (worse than eBay). The expert Peter Reynaers does not know anything in Egyptian archaeology: wrong descriptions, wrong periods, crazy estimations for the sole benefit of Catawiki and misleading information for unexperienced collectors. Avoid.”

Helpful Report

Posted 4 years ago

“The "expert" appraisals seem to be way off mark. I recently looked at buying a watch, the expert valued the watch on catawiki at twice the price it was available brand new from numerous retailers. This was a like for like comparison. Have looked at others and this seems to be the case with everything.”

Helpful Report

Posted 4 years ago

“Seller I have completed nearly 2,000 transactions, and the buyer’s favorable comments are about 94% There is only one complaint. Recently, there are more than 50 orders. The buyer has received the goods, but Catawiki has been delayed in paying, about 10,000 Euros. It has been more than 4 months from May to September. I told Catawiki repeatedly. Do not give me a clear payment date, Please reply quickly from catawiki. When can the payment be made? 1 month or 2 months? Don’t let the seller wait forever, please reply”

Helpful Report

Posted 4 years ago

“Seller I have completed nearly 2,000 transactions, and the buyer’s favorable comments are about 94% There is only one complaint. Recently, there are more than 50 orders. The buyer has received the goods, but Catawiki has been delayed in paying, about 10,000 Euros. It has been more than 4 months from May to September. I told Catawiki repeatedly. Do not give me a clear payment date, Please reply quickly from catawiki. When can the payment be made? 1 month or 2 months? Don’t let the seller wait forever, please reply”

Helpful Report

Posted 4 years ago

“They force customers and sellers to sending them personal restricted documents (driving license, medical certificate) for "verification purposes". This is a scam. Shitty company. Please stay away form Catawiki.”

Helpful Report

Posted 4 years ago

“They don’t pay on time. I sold and delivered an item to buyer even wrote positive review as well but I never got paid from Catawiki. 2 months later still no solution they blame it on payment system and having not enough Stuff. It’s is very frustrating and I’m starting to wonder is it even legal?”

Helpful Report

Posted 4 years ago

“I should have looked here first. Catawiki is a scam. I never received my lot. It was supposed to be send again (so not very unique either). Tracking codes didn't work both times. Then weeks later all of a sudden the second one did work, informing me the item was delivered... but in other city all together. Since then... no more news... not from the seller, not from a catawiki... STAY AWAY from them.”

Helpful Report

Posted 4 years ago

“paid for a lot on 21/06/20 including post charge, still not arrived and no wan is doing anything about it.”

Helpful Report

Posted 4 years ago

“I have wrote to your company in reference to overcharging my account. So basically, whoever took the money out of my account stole extra. I wrote in again and at this point I will be contacting my bank to dispute the whole charge. And I did take screenshots of the messages sent to your company as well as to the seller so I will receive all of my money back. So happy that I took screenshots of every correspondence with your customer service and seller. Never play games with one who does it better!”

Helpful Report

Posted 4 years ago

“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion. I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed. I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral. I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments. so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request. my conclusion is that seller review is a scam, as illustrated.”

Helpful Report

Posted 4 years ago

“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion. I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed. I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral. I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments. so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request. my conclusion is that seller review is a scam, as illustrated.”

Helpful Report

Posted 4 years ago

“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion. I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed. I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral. I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments. so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request. my conclusion is that seller review is a scam, as illustrated.”

Helpful Report

Posted 4 years ago

“Listings are not verified and dont represent the quality and description of the item. I purchased a "new and unused" item that arrived chipped, badly maintained, supposedly marble but was resin. Overall a bad experience. I think the idea behind Catawiki is great, but lacks execution and quality control. Buyers be aware!”

Helpful Report

Posted 4 years ago

“I was asked for a certificate of authenticity to sell a ring worth $ 50. I had to pay $ 60 to get 50. Specialists in crying”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Catawiki Reviews