Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 660 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 14th January 2025

Catawiki 1 star review on 5th April 2024

Apophis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a painter and have tried to sell my oil paintings on Catawiki. I am professionally trained, graduated from fine art academy and have more than 20 years of experience. Found myself in a situation that I just needed to sell couple of paintings quickly to get some money and repair my budget. Submitted my work and guess what? all 3 of my paintings were rejected, and I was told by Catawiki "expert" that they could not accept them because their value is less than 100 EUR. What a joke! and when you check what some paintings they accept for auction you can tell right away at least half of them were painted by people who do not even know how to paint, and definitely were not professionally trained. They accept plenty of kitsch and reject art works being made by professional painters. I don't get it at all. Avoid if you can.”

Helpful Report

Posted 11 months ago

“Had a watch delivered which lost a screw pin from the strap within a week. The response from the buyer was positive until it came to sending a replacement screw, then it was negative. Catawiki changed a negative post to a neutral post and refused to discuss the reasons why. They just want everyone to think its a genuine business when it's a scam.”

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Posted 11 months ago

“worse experience ever. it's basically a scam”

Helpful Report

Posted 11 months ago

“Echoing many of the people's opinions on this scam of an auction site. I had three(!!!)watches refused to be put up for auction, for various reasons,including , basically them "experts" saying, that it's not worth the trouble, because they are worth 200$ or less. Or the watch mosses box and papers when the title,pictures and description literally states it comes as a full box!(See screenshots) The same experts that evaluate fake watches(and I can prove that with screenshots other) for hundreds of times thier worth. I asked other watch sellers around, they reckon it happened to them too. Shambles. Also, while bidding, the sellers either has bots that automatically outbid you, or they bid themselves from a fake account, created for the purpose, in order to inflate the final price as much as possible . It happened to me on multiple auctions, while bidding for various watches. It basically is a big fat lie, a scam, between dubious or/and high volume sellers and the so-called experts, that are nothing more than their commission driven puppets. In their world, everyone wins...except you, who is out of the deal, of course. Oh, by the way. The 3 watches they rejected? Two of them already sold, and the other one is on it's way(they rejected them a month ago, and they were posted on a different platform in the same time as theirs). So much for their expert view. Mark my words: Catawiki is going down(with a bang) in the next 2 to 3 years. Probably closed down for corruption charges and illegal interference with the market.”

Helpful Report

Posted 11 months ago

“Catawiki is a big scam! Someone offered an instrument which was in my possession. They even used my pictures from another site to adverstise!”

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Posted 11 months ago

“Never ever catawiki, they are writting transaction is safe, after this, I did not receive an item, they wrote, they payed with no control and they are not responsible, so they take responsibility, or stilling a money, because part is going to them, even item never show up. They are writting below, how they are sorry, but they don’t answer for my complaints. Don’t trust them, catawiki it is a scum.”

Helpful Report

Posted 11 months ago

“Be very careful about buying from CATAWIKI .They dont give you an accurate valuation it way over the top .You are likely to be charges VAT and CUSTOMS .As the jewellery mostly comes from ISRAEL AND NOT VALUE FOR MONEY AS THE TELL YOU .So be careful much better sites to buy from with better Customer Service .”

Helpful Report

Posted 11 months ago

“As a buyer you’re left unprotected when you buy from a high volume seller. The seller had left out description of damage on the item, had taken pictures from angles where the damage could not be seen and had made the object wet to get more vibrant colors. Furthermore, due to the damage it was actually visible that the object was fake. Seller was natural-art-minerals from Germany. Catawiki completely chooses buyer side, ignores my remarks and even removes the bad review on the seller’s request.”

Helpful Report

Posted 11 months ago

“BAD JEWELLERY QUALITY. They estimate on purpose very high to put customers to offer high. Fake jewellery”

Helpful Report

Posted 11 months ago

“Bad behavior and management of the experts. It turns out that you buy something through them and after a while you decide to sell it and they do not accept it because they are not sure of the authenticity of the object, an object that they themselves valued at another time. You feel scammed, deceived, it is not a reliable platform and the customer service does nothing or very little. I do not recommend this sales platform and I have plenty of reasons.”

Helpful Report

Posted 11 months ago

“Ordered a lamp. It came shattered. Made the complaint in time, received nothing. The seller says is my problem and he is not gonna reimburse. I paid the price for the item, transportation, customer protection fee and got nothing in return, only pieces of glass. I had more than 40 orders, from which 6 were not the objects described or were damaged, but this was the last one. I had enough.”

Helpful Report

Posted 11 months ago

“I didn´t receive my package from the seller LARAGM and nether the seller or Catawiki follows the subject, they simply don't care about it and stop replying my emails.”

Helpful Report

Posted 11 months ago

“Catawiki just don't do refunds even when a seller agrees. This is made them break the trust with the customers. The seller first sold a watch which he should already knew that the watch doesn't work. He recommend me to replace the battery and the local workshop said that the repair fee will be as much as the watch. Then the seller promised to refund but nothing happens. This is catawiki's customer support reply for Order no. 36654871. I called the customer support and they said they will cancel the order but then they send an email completely different which was absolutely unhelpful and useless. " Dear Customer , Thank you for reaching out to us in regards to your purchase of the lot https://auction.catawiki.com/kavels/ 80528531 . We're sorry to hear you've experienced issues with your purchase. Unfortunately and after reviewing your case we apoologize but it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot. We recommend that you contact the seller in English. You can contact the seller via the following page: https://www.catawiki.com/en/fulfilment/buyer/orders https://www.catawiki.com/messages We will also inform the seller from our side that they should respond to your messages directly in order to find a suitable solution as quickly as possible. " Order no. 36654871 I am a new customer who purchasing in good faith form the site and after this I had enough.”

Helpful Report

Posted 11 months ago

“I bought some Silver grain and coins, and got some fake silver. I opened a case but looks like after 1 mont, catawiki doesnt give a ****. so...alot of scams on catawiki as sellers and buyer protection from catawiki it's = 0. My story of how I lost 800euro...”

Helpful Report

Posted 11 months ago

“I bought a watch, received but was not as described. The watch was rubbish. I wrote a complaint to the helpdesk. The helpdesk does not respond. The helpdesk is not interested in your problem and you will pay buyer protection fee for nothing.”

Helpful Report

Posted 11 months ago

“Catawikibia disaster. No customer care at all but they charge everything. every fee. You can’t really and literally do nothing when things go wrong. They just don’t care. Bought some crappy watch from EU wanted money back - nothing, zero responsibility.”

Catawiki 1 star review on 15th March 2024

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Posted 11 months ago

“I don't recomend this at all. Even if you pay a buyer protection, you are not protected. They give you 3 days to see if there are any problems. I personally have ordered wine from different providers. I found out sometimes 3-6 btl like vinegar, for which i lost at least 100 euro per order. No response, people don't care, no responsability. Their answer was that i have 3 days to test the merchendise. So if you order 100 btl you have 3 days to open them all to see if they are bad or not! Terrible, will never use or recomand this to anyone. Better prices on Amazon + they take responsability ! Don't use catawiki!!!”

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Posted 1 year ago

“very bad. no experts, just clowns”

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Posted 1 year ago

“Very disappointed with the communication. I bought a watch, in the advert its says in very good condition, but the screen came scratched. When I looked more closer to the pictures from the add, the scratch was cover. "The expert" what the Catawiki pretend to have, is only to take his commission, doesn’t care and study in details the product. Very disappointed!!! In the first picture you can see the scratch, in the second picture is from Catawiki website.”

Catawiki 1 star review on 3rd March 2024

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Posted 1 year ago

“Had a few successful buys last year, but now things went wrong in a horrible way. The company is clearly doing a rug pull and won't operate for long. The seller is clearly a fraudster and catawiki covers for him. Support is abusive. Horrible experience really.”

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Posted 1 year ago

Catawiki is rated 1.3 based on 660 reviews