Catawiki Reviews

1.3 Rating 631 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Catawiki resolve customer queries?

Helpful Report

(1 week ago)

Greater than 68% of reviewers feedback is Catawiki takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

71.62%

Industry Average

“ I have bought lights and pans, from Netherlands and Italy with no problem on arrival. I was very worried when I saw the reviews after having bought my auctions. I am glad to have been wrong. I am giving 4 stars because the customer service is so so and the app crashes at crucial moments for auctions which means I miss a few. ”

- Anonymous

Catawiki Reviews

Customer Service - Good