Chris Bowers Reviews

Name: Chris Bowers
Rating: 4.14

4.1 Rating 387 Reviews

79 %

of reviewers recommend Chris Bowers

Company Reviews

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Metrics

4.1

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5

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Chris Bowers 1 star review on 27th July 2024

Anonymous // 01/01/2019

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“''.Absaloutely disgusting aftersales. AVOID. There are much better places to buy /”

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Posted 6 months ago

“Great tree and great customer service! I'm delighted with my tree and equally pleased with the customer service from Chris Bowers. They are a really good company to use. My tree came beautifully packed and was very healthy. Thank you.”

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Posted 6 months ago

“Very helpful company, very quick to respond to questions love this company I will definitely buy again”

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Posted 6 months ago

“Very happy with my purchase! Ordered 2 column fruit trees, arrived well packaged and they are setting in very well!”

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Posted 6 months ago

“I am really happy and impressed with the service I received from Chris Bowers. I ordered a damson tree as a memorial for my parents on the Sunday night, forgetting that it was bank holiday on the Monday. I emailed them on the Wednesday and they expedited the delivery for me.The tree arrived on the Friday for our little memorial ceremony on the Saturday. There are new shoots so it’s survived being transplanted.My growing experience with the company has been excellent thank you.”

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Posted 6 months ago

“They have a brilliant selection of fruit, but, as many other reviews have indicated, if things go wrong or you are not happy then don't expect a response, or if you get one don't expect it to be polite or sympathetic. Their "gold standard guarantee" appears to just be PR (maybe because the big corporate sellers offer this). I sent a politely worded request enquiring (not demanding) about a refund because some strawberries appeared to differ drastically from their description (in terms of their fruiting period), and I'll just quote the first few words of the opening sentence of their reply (only obtained after chasing them for a response) to give you a flavour of what you can expect: "That's an extraordinarily long winded e-mail...." They didn't even answer whether I could/could not get a refund. They just slated my reasoning and were really condescending. Consider carefully whether you want to deal with this if you have an issue! Conversley, RW Walpole have been great in my experience, huge selection and when something went wrong they were quick to reply and sorted it out.”

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Posted 7 months ago

“Ordered an apple tree after sending an initial question about how long it would be until it fruited, which I got a fast response to. Tree arrived ok, it was a bare-rooted plant in straw-packed bags. It was in good condition but I was a bit surprised as most of the things I've ordered from other places have been in pots so I don't have to deal with it right away. But I popped a bit of water into the bag around the roots until I had time to sort it out which seemed to work fine. It didn't have much in the way of leaves to start with but it settled in time to put out a couple of flowers last month and is covered in leaves now, so seems to be establishing well.”

Helpful Report

Posted 7 months ago

“I made an order last week for lots of different varieties of strawberry plants and other soft fruit, as we are just starting out with a new veg garden. I received a confusing email a few days later saying that my order had been partially refunded, but simply copying my original order with no indication of what was being refunded… I gave them a call and it turns out that NONE of the strawberries are being delivered, even though there was nothing to say that stock was limited. Customer service didn’t say that they were out of stock, but the lady did say that they don’t like fulfilling orders with small quantities of lots of different varieties…..what??? Very disappointed. It took ages to choose all the varieties, what a waste of time! Hoping that the rest of the order will arrive with a problem.”

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Posted 7 months ago

“Have placed two orders with the company and on both occasions the plants arrived well packed and in great condition. All have taken well and showing strong growth.”

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Posted 7 months ago

“I will never buy from this company again. The tree I purchased online in december had failed to develop by May so I sent a polite email requesting replacement or refund under their 'Gold Standard Guarantee', which promises "If it fails to thrive or live up to your expectations we will replace or refund it". We had an exchange of emails in which they were terse and evasive and finally stopped replying. I now see that there are a number of other people who have left similar negative reviews.”

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Posted 7 months ago

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Posted 7 months ago

“Great delivery, good product, exceptional advice and all doing well.”

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Posted 7 months ago

“I ordered two peach trees, the packaging was amazing, the trees arrived in mint condition. Communication with the company has been great, could not fault them.”

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Posted 7 months ago

“I ordered 1 apple tree an they tree came in good order with no damage nor any issues. The staff have been quick and helpful in replying to any emails. I am happy with the service I received.”

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Posted 7 months ago

“Ordered a Laura crab apple tree, it arrived within the same week of ordering, was incredibly well packaged and very healthy. I cannot fault the price, service or quality - all top notch.”

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Posted 7 months ago

“I bought a King James Mulberry to replace a very old mulberry tree which had to be felled a few years ago and planted it in the same spot. So far the new one is putting on lots of new growth and looking extremely healthy. Lovely personal service and quick delivery. I will definitely use Chris Bowers again”

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Posted 7 months ago

“Delighted with the quality of plants supplied and the careful way in which my order was packed to prevent damage during transportation. It’s up to me now to provide the necessary conditions and TLC. Post delivery contact very friendly. I would definitely buy from Chris Bower again.”

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Posted 7 months ago

“Good customer service. After dwarf plum failed to bud, sent replacement without quibble.”

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Posted 7 months ago

“Worst experience from a plant supplier. Packages arrived crushed, plants crushed and snapped, long wait for email replies. Poor attitude. Will never use again. Would have liked to issue 0 stars. False promises for delivery date.”

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Posted 8 months ago

“Just recently received st edmund's pippin apple, Cambridge gage plum. both came well packaged and really good fruit trees .excellent as always, have bought several fruit trees in the past Year.”

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Posted 8 months ago

Chris Bowers is rated 4.1 based on 387 reviews