Chris Bowers Reviews

Name: Chris Bowers
Rating: 4.16

4.2 Rating 398 Reviews

79 %

of reviewers recommend Chris Bowers

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4.2

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5

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Chris Bowers 1 star review on 27th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 4' tree we ordered arrived as a 2' stick with virtually no rootball. We have tried contacting the company for a refund but no answer. Very disappointing experience.”

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Posted 3 years ago

“I was a little worried seeing all the negative tales on this and trustpilot. My experience...Ordered 3 trees at start of September and was told delivery towards end of the month. DHL notified me of the delivery as per the email from Chris Bowers 25th. 3 trees packaged well in paper and straw so full marks for sustainability. They look healthy with some foliage and ranging levels of grow on them. My experience has been very positive and it was one of the few nurseries with the 3 items including an Asian pear I wanted all in stock at the same time with delivery in September. The price was good and delivery cost very reasonable for 3 trees. As long as they are the stated varieties, I'll be a very satisfied customer and would use again.”

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Posted 3 years ago

“I purchased two plum trees (different varieties) and in the year after planting one produced a few flowers and thenthe leaves turned brown. I emailed Bowers for advice and three months later I’m still waiting. I wish that I had read these reviews before ordering. This company does not deserve to be in business. And as for five star reviews, I can’t see how these can be genuine.”

Helpful Report

Posted 3 years ago

“An expert in their field who were… An expert in their field who were slightly overwhelmed in Covid times which is entirely understandable so our blueberries and gooseberries arrived later than we had anticipated but then all the gardens have arrived later this year with lack of sunshine and loads of rain. Delivery packaging was ultimately prompt professional and fully protective of the plants showing significant care and expertise. We await fruit next year”

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Posted 3 years ago

“I was very impressed with the quality of a beautiful cherry tree and the price of this nursery and will order all my plants from them again. The service was very 5 star fabulous x”

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Posted 3 years ago

“The Czar Plum tree on pixie stock that I bought in 2018 fruited for the first time this year and unfortunately the fruit was bright yellow and the tree has grown to over 12 feet in height! I had to trace back through my bank statements to find the original order date. To my complete surprise and great satisfaction the tree was replaced straight away with no quibbling. This is exceptional customer service. So thank you very much.”

Helpful Report

Posted 3 years ago

“Apple tree on M26 rootstock, I don't think so. God alone knows what this twig is. Barely any roots at all and just an apple twig rooted(barely) in some compost, no graft at all. I've wasted enough time on these scammers, where are the trading standards officers? Thank the Lord I didn't spend too much with them.”

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Posted 3 years ago

“Ordered two fruit trees,arrived within a couple of weeks in good condition and well packed.”

Helpful Report

Posted 3 years ago

“Money grabbing scam! Ordered trees for father's Christmas 2020. Like others, promised delivery time and time again. Poor dad dug holes on his allotment in preparation, then later had to fill in again when it was clear they wouldn't turn up in time. Finally got an email reply mid March from a Brenda saying DHL would be delivering that week. Yeah right! Dad dug his holes again, but trees never arrived, so he filled them in yet again. I did a scathing review on trust pilot. My seventh email was one threatening legal action, upon which I got a snotty reply saying "hope that made you feel better trying to make us look bad". I replied "why yes, I do feel better thanks. Shame I had to do it really. Read the reviews on Trust pilot. Either sort yourselves out or shut down". Got told a refund was on its way, which I did get, but I know others are still waiting. Don't give them a penny. They take your money and you get nothing in return. In my book, that's theft.”

Helpful Report

Posted 3 years ago

“Ordered a variety of bare root Soft Fruit plants in September 2020 - these were promised before Xmas - I chased when they didn't arrive and received a reply saying there were delays in despatch, a month later I chased again and was they would be despatched soon and 3 weeks later that the plants they had were poor quality, but better ones would be available soon. At this point it was March and bare root plants were coming out of dormancy so I asked for the order to be cancelled and to be refunded - no answer. I sent two further emails again requesting a refund without getting a reply and it was only when I then raised the matter with my credit card company that I found out they had refunded me a couple of days earlier without telling me. Very poor customer service especially considering the great service and plants I received from their competitors over the same time period.”

Helpful Report

Posted 4 years ago

“Ordered in april 2020. Delivery failed yo appear and noticed a refund to my bank but no explanation given. Went on website is where there was an explanation about folks contracting covid so i let it go as an anomaly. I ordered £90 worth again early August to when website was taking orders. They said delivery october 2020. I still dont have the plants and delivery of has been pushed back 3 times. I've emailed twice asking for refund and havent got my money back yet.”

Helpful Report

Posted 4 years ago

“Emailed you repeatedly after erroneous trees delivered. You have not even had the courtesy to reply. What on earth is going on? I ordered in September number 6598”

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Posted 4 years ago

“As everyone else, money taken but no plant, no response to emails, no refund, NO GOOD !!!!!!”

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Posted 4 years ago

“Where are my strawberry plants?? I have emailed three times now and until I saw the other reviews assumed you’d gone bust! Annoyingly no plants and no explanation and no refund. Can I please have my money back?!”

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Posted 4 years ago

“Where do I start! Ordered crab apple trees from him last October. Still haven't arrived and not expecting to get them. Completely ignores emails, asked for refund several times to no avail. Worst customer service I have ever experienced. How he still has the gall to be still trading is beyond me. He's taken my money, over £200 and not produced the good. Please avoid using them. They are scaming people and I am taking the matter further to get my money back, through the court, press and watch dog etc. I would give no stars if possible.”

Helpful Report

Posted 4 years ago

“Over a year to deliver a small order of strawberries and raspberry canes. In July 2020 offered 2 compensatory fruit bushes to wait for delivery until autumn, or refund. I said I would wait, understanding that COVID had caught people on the hop. Contacted the company at least twice in autumn, and then in winter when I was informed that "everyone" had received a text about their orders. Everyone except me it seems. After contacting them again in March my delivery finally arrived and the plants were fine. But no apology, and no compensatory fruit bushes. After 3 ignored emails I am resorting to the internet to voice my frustration. Atrocious service, and unacceptable delays. If you can't fulfill an order within a growing season, don't leave customers hanging.”

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Posted 4 years ago

“Ordered £200 trees etc November 2020, chased the order several times and was given various COVID related excuses. Promised delivery by end of March, still nothing! They’re not even responding to my emails now for full refund.”

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Posted 4 years ago

“Waited patiently for a collection of trees and fruit bushes/canes ordered in December. Told in Feb that they were on their way. When I enquired about them today, I was told my order had been cancelled and refunded. Yes, I did receive the £141 back, but too late to get a good choice from other suppliers. Not a single word of apology from them - they seem to feel that is not due. Very sad that a formerly reputable company has come to this.”

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Posted 4 years ago

“Spent over £200 on blackcurrant bushes in November. Promises and promises they would be delivered before it is too late to plant bare root stock end of March. Said I would collect to avoid delays. Told the order was cancelled and I would be refunded. No refund and the blackcurrant bushes are still on sale on their site.......”

Helpful Report

Posted 4 years ago

“Perhaps there should be zero stars - ordered fruit in October and still (end March) it has not arrived. AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

Chris Bowers is rated 4.2 based on 398 reviews