Chums Reviews

Name: Chums
Rating: 2.11

2.1 Rating 61 Reviews

28 %

of reviewers recommend Chums

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2.1

Based on 61 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Chums 1 star review on 10th February 2022

First Ade

Michael Teece

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product was not as described, so called free return was not free, absolute con.”

Helpful Report

Posted 3 years ago

“Appalled by this lack if service. My elderly Father sent an order with a cheque which was cashed on 5th Feb 2021 and still no sign of the items. They have called Customer services twice at a cost to them and still nothing. Disgraceful and preys on the vulnerable.”

Helpful Report

Posted 3 years ago

“Begrudge giving this company one star. I ordered a size 10 coat only received a size 16 coat. Returned the coat via Hermes. Chums received the returned coat on Friday 29th January ..17 days later, 3 emails later no replacement, no explanation and no refund. I feel they take advantage of the vulnerable.”

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Posted 3 years ago

“Bought some double zipped men’s boots for my dad , they were good quality and easy to get on . They were delivered in 2 days through Hermes , very efficient”

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Posted 3 years ago

“Worst company I have dealt with online. I ordered a towel rail 3 weeks ago. I chased it up twice and on the second call to them I was told a letter had been sent to me the day prior to say it was out of stock. My question here is they had my email address to send this to but decided to post it to me, why???? They have inundated me with sales emails daily but have to post a letter to me to say out of stock?? Now, 3 weeks on I have asked for refund and will never deal with them again”

Helpful Report

Posted 4 years ago

“The Manager was so rude talking over me, and wasn't listening!! I ordered two pairs of men's sandals, your website showed not second order at the time then said I hadn't finished making my order, so went on again unfortunately two pairs turned up? I asked for a full refund for second pair after returning it back to the stores. Will never order again from this store. Really bad service. I WAS RECOMMENDED TO BUY FROM THIS WEBSITE NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“Ordered and received a pair of men's trousers, the trousers were a perfect fit - I planned to wear them a few days later so I ironed them and removed the tags.After wearing them for just a few hours they became very creased because the material is thick and of poor quality. I contacted Chums to complain about the quality only to be told by customer services , what did I expect after only paying £16 they would be of poor quality and because I had removed the tags when wearing them they would not do anything to resolve my complaint. Waiting for the customer services manager to contact me !”

Helpful Report

Posted 5 years ago

Good Morning Thank you for your review of our company. In response to your feedback, please accept my apologies for the difficulties you have experienced with our company. Regarding returns we allow a 30 day returns policy if your product/products are unsuitable/not fit for purpose. However if you could kindly provide me with your Sales Order Number/Customer Account Number and I will look into your enquiry and advise you on your options relating to your order. I look forward to hearing from you at your earliest convenience. Kind Regards Paul Chums Customer Services

Posted 5 years ago

“After a disastrous experience with this company in January I instructed them to stop send me mailings. I have now told them 9 times but still they keep coming, three months later. I am planning a visit soon with some associates so they finally get the message unless they stop immediately.. A nightmare company with the worst customer service I have ever encountered!”

Helpful Report

Posted 5 years ago

“This is the worst company I have ever ordered from! Ordered a chocolate liquor gift set for a Christmas present in 2017 and still haven't received it till this day. It has been two years later! Tried to contact the company through email and telephone multiple times and they still did nothing. On top of this, they kept sending me catalogues in the post. After calling them again to sort the issue out today, they offered a refund into my account but the lady I spoke to was very rude on the phone and started shouting at me. Sad to have experienced very poor customer service from this company which seems to be reputable.”

Helpful Report

Posted 5 years ago

“FIRST CLASS SERVICE I was slightly concerned by some bad reviews before ordering items for my Mum. I need not have worried. Beautiful Net Curtains and a super quality Wilton Rug arrived sooner than expected. My Mum is absolutely delighted with her purchase so, Thank You Chums & I am sorry that bad reviews could be unnecessarily affecting your business. We will be ordering again very soon.”

Helpful Report

Posted 5 years ago

“Very quick service and also quick delivery”

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Posted 6 years ago

“Good prices on their products, and quality is super also”

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Posted 6 years ago

“both my items i bought did not fit i returned and exchanged both [ free ], and in 7 days i received replacements.im very happy..”

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Posted 6 years ago

“Easy online ordering, offers not to be missed, and excellent delivery service..”

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Posted 6 years ago

“THEY SENT MY ITEMS I ORDERED WITH IN FIVE WORKING DAYS BY HERMES, PETER WHO IS OUR LOCAL DRIVER,HE IS ONE OF THE BEST AROUND,HE IS A VERY HELPFUL AND FRIENDLY PERSON I HAVE KNOWN HIM FOR OVER JUST 8-9 YEARS NOW.I HAVE BOUGHT FROM CHUMS FOR OVER 9 YEARS NOW AND ALL WAYS GET A GOOD SERVICE FROM THEM EVERY TIME”

Helpful Report

Posted 6 years ago

“Chums is brilliant and efficient and it is easy to return items for replacement. My local Hermes delivery driver is always friendly is simply the best”

Helpful Report

Posted 6 years ago

“Excellent service and value for money”

Helpful Report

Posted 6 years ago

“Our order was just like the picture in the magazine and the delivery was fast would be pleased to buy from them again if I see something I want”

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Posted 6 years ago

“goods arrived on time and well parcelled”

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Posted 7 years ago

“Easy to order and excellent Courier delivery service. Also no hassle if items need to be returned for refund or replacement. Brilliant!”

Helpful Report

Posted 7 years ago

Chums is rated 2.1 based on 61 reviews