Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rubber soles of my shoes literally disintegrated. Clarks told me that their shoes were expected to last no more than 3-5 years and it was not unusual for them to fall apart when they were older than that. Clarks told me I was out of luck and they would not stand behind their product. Terrible product, terrible customer service.”

Clarks Shoes 1 star review on 8th February 2021

Helpful Report

Posted 3 years ago

“I have been looking for a pair of leather boots against my better judgement online because of the pandemic and finally found a pair that I like the looks of on the Clark website. I have never ordered shoes/boots online before but the free shipping and returns made me try. My boots arrived in 4 days and were an absolute perfect fit. The leather is gorgeous and flex for perfect comfort. The boots I got had a lace up front and a side buckle with an inside zipper. I did have to adjust the laces so as to loosen them up. They are perfectly true to size. I would recommend Clark boots for style and comfort. I hope they last because they are wonderful.”

Helpful Report

Posted 3 years ago

“I bought a pair of house shoes (slippers with rubber sole) they didn't last. when I contacted Clark they failed to respond. Poor quality, Poor Service. Letting all my friends know to avoid this company as they no longer care about their customers.”

Helpful Report

Posted 3 years ago

“My cloudsteppers are peeling after wearing them once”

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Posted 3 years ago

“I purchased some shoes in late October as a Christmas gift. They were not opened until December. When I went to return them, with my receipt, they told me it was beyond the 60 day period, and the only thing they were willing to do was refund the lowest price they are currently selling at now, in the form of a store credit. Even though I had my receipt.”

Helpful Report

Posted 3 years ago

“I use to buy Clark shoes all the time. I have some that I have had for several years. I had two pair that have been worn a very few times. The first pair tore up within two years. I wore a pair today which had been worn about 4 or 5 times. The side tore off the sole. After a thorough check of the shoe, it looked like it wasn't stitched, but glued. They no longer make good shoes. It seems like they worry more about quantity and not quality. I will not be purchasing any more of their shoes.”

Helpful Report

Posted 3 years ago

“Despicable company; DO NOT USE as cannot be trusted. Clarks REFUSED to give me a refund on shoes returned over a MONTH ago. They failed to respond to a string of e mails despite saying they would, REFUSED to process formal complaints contravening good practise and consumer law, and REFUSED to give refund, also contravening the Consumer Rights Act 2015. They IGNORED e mails for weeks the told lies, so I have raised a dispute with my bank and have complained to Consumer Advice and Trading Standards. DO NOT use these charlatans, who act illegally and rip customers off.”

Helpful Report

Posted 3 years ago

“numerous… I tried contact Clarks on numerous occasions still waiting on a order I made. Poor service. I tried ringing was in a queue for over 20 mins and eventually hung up on call. Terrible service. I have since made contact after few attempts. I was told that my order has not been processed and been offered a refund which could take waiting time up to 14 days. Which is disgraceful. Don't know what to do? Money was taken for order quickly. But very slow on help/advise/refund. Told I aint going get my order. How long will I have to wait for refund? Was told if I wasn't to get refund after 14 days call back in new year year 🤔”

Helpful Report

Posted 3 years ago

“I was using Clark shoes last 28 years and they were making good quality shoes ,Clark is not trustworthy any more they have started to make cheep and rubbish stuff , when you make complaint they refuse to resolve , quality is rubbish don’t trust them any more ,”

Helpful Report

Posted 3 years ago

“Waited for almost a month for a refund. Finally called and was 18th in line to talk to customer service. Waited an hour and a half on phone. I will say representative was very nice though. Finally got my $ back after a day. Don’t think their quality is as good as usual. Won’t order online again.”

Helpful Report

Posted 3 years ago

“Good customer service in Preston Lancashire. Assistant Rachel was very polite, helpful and professional. Thank you, Astra”

Helpful Report

Posted 3 years ago

“DO NOT USE this appalling company. They REFUSE to give refunds on returned items so contravene consumer law; I am raising a dispute with my bank accordingly. They REFUSE to process FORMAL COMPLANTS so contravene consumer law, so I am raising a complaint with Consumer agencies. They DO NOT ANSWER repeated enquiries including REFUSING to process formal complaints. I returned a pair of shoes - unworn - by Special Delivery on 9 Nov. Clarks received them on 11 Nov at 12.54 and signed for them, ie they have had the returned shoes almost ONE MONTH. NO refund has been received, and I had NO response from Clarks until 3 Dec., NOTHING since, NO refund and NO rrsponse to the formal complaint. DO NOT USE this company as they cannot be trusted and contravene consumer law. I will never use them again.”

Helpful Report

Posted 3 years ago

“Recently bought my first pair of Clark shoes, even though they are priced significantly higher than I normally pay for shoes. I find the shoes to be comfortable. But, within a month the shoelaces were disintegrating. I contacted Clarks Customer Service and was ignored. They never replied to my email. I will never but from Clarks again.”

Helpful Report

Posted 3 years ago

“I used to wear Clarks years ago and thought I would give them another try recently. I purchased a pair of loafers; I could not believe the change in quality over the last 10 years. They were the poorest quality shoe I have ever experienced! I returned them and will never purchase another pair.”

Helpful Report

Posted 3 years ago

“People keep buying Clark’s shoes and boots because they used to be high quality years ago and they are more expensive. They used to be made in Ireland I believe but now they are made in China with shoddy materials and inferior workmanship. I own Clark’s boots made 10 years ago and still wear them. I also bought several pairs of Clark’s sandals in the last couple of years they are horrible. Poor materials, plastic parts and uncomfortable. I gave them away. Clark’s isn’t what they used to be.”

Helpful Report

Posted 4 years ago

“The quality of the sole is not 100% rubber it feels like % is plastic and rubber mixed not comfortable at all”

Helpful Report

Posted 4 years ago

“After having a pair of the leather desert boots for a year, 6 of those months not even wearing them, the soles came apart from the shoe. I emailed customer service and sent pictures and was offered 50% off....thanks but no thanks. If you can’t stand by your product then I will never buy from you again and will be sure to tell others that I know who buy Clark’s.”

Helpful Report

Posted 4 years ago

“Avoid avoid !!!!!!! Please please please DO NOT ORDER FROM THEM YOU WILL LOSE MONEY!! Jessica - absolute misleading woman, lied to me through the whole chat to get rid of me. Amey- so called ‘ manager’ just decided to close chat on me as she couldn’t be arsed to help me.”

Helpful Report

Posted 4 years ago

“I have just returned the THIRD pair of Clark shoes. Quality has changed to poor. Sizing has changed to 'who knows what' you're going to receive when you place the order. I am looking for a new brand after wearing Clarks for years.”

Helpful Report

Posted 4 years ago

“Don't ever buy from clarks web onlune they have worst services Return and refund”

Helpful Report

Posted 4 years ago

Clarks Shoes is rated 2.5 based on 571 reviews