Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“They are sneaky about their discounts. Most shoes don't qualify for those discounts where they ask you to join phone list. And the codes they send you are ridiculously long. They want to discourage you to use them. Shady to me. Don't like supporting this kind of companies.”

Helpful Report

Posted 7 months ago

“I placed an order online ten days ago for the item to be delivered to the Whiteley Hampshire store. I have had no update whatsoever. Only one poor response from customer service and still no sign of the item being dispatched. Clarkes customer service has seriously gone downhill since China has an input. I do not recommend Clarkes.”

Helpful Report

Posted 8 months ago

“Very poooor quality very Never never buy this”

Helpful Report

Posted 8 months ago

“Clarks Sandals Kilty Way tan leather--$100--Beautiful shoe with comfortable foot bed, but sadly adjustment straps are too long to anchor regular height foot and slim ankle. If you have big bones, thick feet and ankles or extra high arch or plump feet and ankles, then these will be perfect for you. For my size 8 and skinny ankles, I can only attach the velcro for 1/4" and hope that will hold. The middle arch overstrap is also too big, attached to piece of elastic---which will lose stretch as all elastic does. Cambodian manager must think all women have wide ankles and big bones or very plump feet. Bad sizing for top part of sandal. (jpgs won't upload to your site)”

Helpful Report

Posted 8 months ago

“Today, upon vising the store to inquire about exchanging the shoes for a different style (Wallabee Boot /Beeswax) available on the Clarks website, with the desire to pay the difference of the price (10 euro) I encountered several issues: 1) Despite the availability of the desired style on your website, I was informed that it was impossible to exchange the shoes for ones not current in the stock. This lack of flexibility and customer-oriented approach is not only inconvenient but also contradicts the customer service standards expected from Clarks. 2) Furthermore, I was shocked to be told by the seller that a refund was not possible due the fact that they are not Original Clarks and they have nothing to do with Original Clarks in London (literal citation), despite the fact that I can see the address of the them listed on the website (https://www.clarks.eu/it/it/store-locator), especially given the circumstances of my request and the dissatisfaction with initial purchase. 3) Additionally, the real reason of my request, the treatment I received from your stuff, I believe, or at least the representative of your Brand, was totally unacceptable. The individual was impolite and failed to address my concerns with professionalism and respect that should be standard in customer interaction. If I had read the reviews earlier, I would never have bought these shoes.”

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Posted 8 months ago

“constant text messages even when asked to stop - awful customer service Clarkes use to make quality shoe once - now they pollute the planet Suggestion you go to an honest company”

Helpful Report

Posted 8 months ago

“5C00037697 Wow they admit I never recieved the item I ordered . Promised to follow up with their method of delivery. Ghost me when I ask what is happening or when can I Expect delivery or my money back Warning to all never order anything from this company they just take your money and run”

Helpful Report

Posted 9 months ago

“Slippers fell apart. Replacement slippers are falling apart as well. What’s happened to Clark’s quality? The tongue portion of the upper tears apart from the bottom portion of the uppers. The suede material is tearing off at the stitching. China made Clark’s are junk. Walmart slippers hold up much better.”

Helpful Report

Posted 9 months ago

“Purchased a pair of men black leather shoes the heel of the shoes just fell apart they cost me £100 phoned customer service the are in south Africa after umpteen phone calls they would give me promises of satisfaction which where all false i am £100 out of pocket I would not purchase a pair of shoe laces off this firm”

Helpful Report

Posted 9 months ago

“I ordered a pair of boots a month ago which I didn’t receive. I tried to track the package and was told they had no record of it. I contacted your customer support several times and they gave me a song and dance about logistics. I expect either the boots or my money back”

Helpful Report

Posted 9 months ago

“stitching fell apart after 1 year and sole came off”

Helpful Report

Posted 9 months ago

“TERRIBLE customer service after buying directly from Clarks and receiving a shoe that broke and was not wearable after 2 1/2 weeks. Called and emailed. Have been a loyal customer for years. beyond disappointing and shameful.”

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Posted 9 months ago

“The product may be great but just try to return something purchased online. I tried to do this for about an hour or more and was never successful. I do this on Amazon with no problems. Ckarks return website socks. Never doing this with them online. I had to drive 30 miles to return this and gas isn't free, so my return certainly wasn't FREE.”

Helpful Report

Posted 10 months ago

“Absolutely appalling customer service. Cyprus the robot is totally useless. Email not responded to. Phoned 3 times and 1st call answered after 15 minutes. Was advised they would call store and let me know outcome. Still waiting on phone call/email. 2nd phone call held in for 35 minutes and gave up. 3rd phone call eventually spoke to someone after 25 minutes. Was told they would escalate matter and they will be in contact about refund as goods not delivered to their store. I don't feel confident that this will happen. Won't be placing any future orders with Clarks.”

Helpful Report

Posted 10 months ago

“I recently fractured my ankle and have been fitted with a fracture boot. I went to Clarks' Grantham store to try to purchase a shoe that I could wear on my other foot, as none of my existing trainers/shoes were comfortable or at the right height to wear with a medical boot. Claire and the team at Grantham could not have been more helpful and went out of their way to make sure that my needs were met. I am very grateful for their excellent service, and have no hesitation in recommending them to other customers.”

Helpful Report

Posted 10 months ago

“I wish there was a way for me to get resolution on this! My ordering experience was fine. My order came quickly but the shoe was too big. There was no option to exchange them so I had to return and was expecting my refund to be loaded onto the gift card I used to pay for them. We’re talking about $90!! Well they received my return 12/22/23 and I still have not gotten my refund. I finally got through to someone and she told me to send an email which they NEVER reply to. She offered to send me a refund to my bank account but I didn’t feel comfortable giving my bank account info out so now I’m worried I am out of $90. I will never buy from them again. I’m still hopeful for a positive outcome but I won’t hold my breath.”

Helpful Report

Posted 10 months ago

“what is the point of clarks having customer service on the phone 1hour no answer come on CLARKS will not deal with this company again”

Helpful Report

Posted 10 months ago

“I got the Ashland Bubble in navy. I got them for a great price. They are durable, reliable, & comfortable. The tassles add a bit of flair. This marks my 4th pair of Clarks. They are made for the long-haul. I give them 10 toes up [and more]!”

Helpful Report

Posted 10 months ago

“If I could leave 0 stars I would. Customer service is ridiculous and not helpful. Clarks messed up the order TWICE. The first time i placed my order with 2 pairs of shoes, each set of shoes went to a different ADDRESS in a DIFFERENT State than me. How do you send one person’s order to TWO different States!? I contacted customer service, they said they would place the order again and ship it out. Once I got my order, IT WAS STILL THE WRONG SHOES. She did not reorder my order correctly because on my order it says the shoes are wide, they sent me regular. When I contacted customer service again, being on hold for an hour before I spoke to someone, they basically said they couldn’t do anything because I had already used my exchange even though it was THEIR mistake. They said to issue a refund, send it back, and then place another order. The problem is, the shoes I ordered were no longer in stock, which they said “you’ll have to wait until they go back in stock”. So you’re telling me after YOUR mistakes you can’t do anything/won’t do anything. One of the shoes also came with scuffed material on the tip of the shoes which were not part of the “design”. Do not order from here online. I would personally go in store if you really want clarks but avoid online at all costs. They are ridiculous, inconsiderate, and a waste of time.”

Helpful Report

Posted 10 months ago

“These are the most comfortable boots I have ever worn. I will always buy clarks”

Helpful Report

Posted 11 months ago

Clarks Shoes is rated 2.5 based on 571 reviews