Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“Clark's shoes is comfortable hard like diamond flexible made by high experience every piece in it is chosen carefully a shoes that is manufactory to stay”

Helpful Report

Posted 5 years ago

“Inside quality has changed. Material that touches your feet feel as though your feet are burning. Either it’s the material or the glue that is used. But, it feels much more cheaply made. So disappointed in quality from Clarks. Long time Clarks patron.”

Helpful Report

Posted 5 years ago

“The shoes and flip-flops use to have good arch support but not no more.”

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Posted 5 years ago

“Horrible is all I can say. We are on a cruise and in cork my wife bought a pair of shoes. They were dirty on the bottom and we were told that is just from people walking around as They tried them on. My wife also asked the return policy in case the shoes hurt her after wearing a bit. We were told that as long as she stayed on carpet no problem. That night she wore them on the carpet and they indeed started to cause pain and a slight blister. In our next port Dublin we took them into the store for a refund. The manager Mary said she would not take them back as they had been worn. We explained that she had only worn them on carpet and that they were dirty when she bought them and would never had accepted them if the cork store had had any others in her size. Mary said that the policy is not to accept them back. We took a tissue and ran it along the floor in the Dublin store and showed Mary just how dirty her floors were And that is why there was some dirt on these shoes. She did not like this but offered to give us a gift card for the full amount. Since the gift cards are only good in Ireland this did us no good so we explained this to her and asked why if she is willing to give a gift card would she not refund us. With that she asked us to leave and take our dirty (not really much) shoes with us. If you are thinkers by of Buying from Clark’s please take heed of our experience and do not put your money at risk. We lost $100 dollars for a pair of shoes that are useless to us Edit”

Helpful Report

Posted 5 years ago

“They are horrible liars. My wife bought a pair of Shoes and when she got them they were a bit dirty on the bottoms. She pointed this out and was told that she could return them if she tried them on carpet only. When she tried to return them she was told to bad as they were dirty on the bottom. They hurt her feet and when she told them they were already dirty they said to made. Horrible”

Helpful Report

Posted 5 years ago

“I purchased a pair of shoes from Clark’s 5 months ago . They were bought for holidays so had little wear in those 5 months . One of the shoes split along a stitched line on the heel. I informed customer services immediately and they told me I had to return them to the store. I returned them to the store along with the original receipt . They accepted the shoes were in good condition apart from the split but could only offer 15% discount on my next purchase and take the shoes back . I had hoped for a repair or a replacement pair of shoes after such little wear. They suggested I write to customer services which I have done and they have offered 20% discount provided I buy another pair of shoes . Which means if I bought the same pair they would have cost me 180% of the cost for a few weeks wear . I am seriously disappointed in Clark’s and they have lost a family and extended family of loyal customers . If you buy from them don’t expect fair treatment if you have an issue .”

Helpful Report

Posted 5 years ago

“Bought 9 pairs of their women's socks because they feel so soft. Problem is that within 1-month holes developed in the ankle areas. Emailed company regarding the quality of the product. NEVER ever responded. I have bought ALL my shoes from this company for over 10 year. NO more.”

Helpful Report

Posted 5 years ago

“Just purchased a pair of brown slip on shoes. Having searched around other shops I popped into Clarks at Hastings. Found the pair I wanted. Naturally had to get a second opinion from the wife and she was pleased with my choice. The salesman was very helpful and nothing was too much trouble. Anyway I was more than happy with what I had bought. I wouldn't hesitate in future with buying my shoes from Clark”

Helpful Report

Posted 5 years ago

“Clarks Egypt Return Policy Breaches Clarks Egypt Return Policy Breaches I did read most of reviews before I write mine, I got shocked of the high level of complains from consumers, no it’s make prefect sense to me, it’s not a mistake just happened with me it’s the international brand issue which’s me and millions of consumer wasn’t aware about before dealing with Clarks it’s better for us “ consumers” to deal from now on with Barratts , Allbirds, DSW, Dune,CCC or Ecco instead, I did write to all customer services Channels in Clarks as the Clarks complains employee on linkedin with no response except from Clarks UAE who promised that’s the matter will be escalated to VP commercial Middle East and africa 10 days ago and I got no response yet from him/her. I have bought 2 footwear from Dubai - Emarites mall brunch- receipt attached. As i bought the 2 mentioned footwear for my mother and wanted to exchange it to a bigger size from a Cairo brunch. I visited the Cairo branch- city center and the sales representer ( couldn’t have his name as he didn’t wear Name Tag as suppose to) he refused to exchange it and informed me that “ they “ decided to stop exchanged it and it’s the local distributor company decision and the principal ( Clarks ) are ok with that. As I couldn’t get any official letter from Clarks Egypt or any document verifying their new policy or stating that’s Clark’s intentional is refusing to implement the well know international exchange policy for “ an international brands “ and as I have to get another footwear for my mother to buy another chose from Clarks Egypt. From the return policy published on clarks official website: “ RETURNING TO STORE What to do: If you would like to exchange your order, we can do this at any of our 500 Clarks stores (excluding Factory Outlet/Discount, Channel Islands, Eire stores, Wholesale, or any other Clarks store outside the UK). Alternatively, we can issue an immediate refund, providing you have your proof of purchase or receipt. To find your nearest store, input your location into our online Store Locator and click search. Any store listed as 'The Clarks Shop' will offer the Return.” As I didn’t receive any clarification of what’s Clarks international going to do regarding the act of their franchise partner in Egypt, kindly inform the Middle East and africa VP that the client “ me” decided to start the globe online awareness on Barratts , Allbirds, DSW, Dune,CCC or Ecco pages and posts including the this page reviews. If Clarks international relay on time and that the customers will forget or get tired they are mistaken as the time passing without doing the right act makes us feel more upset, angry, ignored and disrespected.”

Helpful Report

Posted 5 years ago

“The clarks website is a nightmare for me to order. It rejected my orders several times. I called the customer services representative and they could not explain why my order was rejected either. I don’t think I will come back to their website anymore and won’t recommend to anyone either.”

Helpful Report

Posted 5 years ago

“I bought a pair of felt carpet slippers in November 2018 to replace a pair bought in early 2017. Didn't start to wear the replacement pair until January 2019 and within 6 weeks the sole started to split and now in May they are ready for the dustbin. Extremely poor quality of material used in the sole unlike my previous pair, which I was very impressed with, this pair are absolute rubbish and apparently this is a common fault.”

Helpful Report

Posted 5 years ago

“well pleased with the staff friendliness at your Gt. Yarmouth store,only purchased a shoehorn,but there you go.good value.”

Helpful Report

Posted 5 years ago

“If you plan on ordering the Clarks SILLIAN PAZ cloudsteppers for women, beware they run very narrow! I ordered my true size in a wide and I can’t even get my feet into them!!! What a disappointment!!! 😡”

Helpful Report

Posted 5 years ago

“Have been wearing Clark's for 20plus years with no issues. In the past year 3 pairs have split away from the base. There customer service is awful. There quality has gone away. There prices are high but use to be worth it... I have pairs that are 15 to 20 years old and in excellent condition. You lost a customer. Lo hi bi by”

Helpful Report

Posted 5 years ago

“I am writing to say that I brought my mum in the Eastleigh store and the lady that served us was really helpful and very patient with us my mum is in a wheelchair and has difficulty with buying shoes as she has one swollen foot after having two strokes ! the lady was Heather and she was old school as we say ! Mum got a nice pair of shoes and we were all very happy with that but just wanted to let Clark's know”

Helpful Report

Posted 5 years ago

“Good, better, CLARKS It's the quality it's the fit it's the care that you can feel when you try them on already. It's the difference and the style, and of course the price that puts a smile on my face. An added bonus is the quality service in our local Luton The Mall store.”

Helpful Report

Posted 5 years ago

“Horrible shoes. No grip to them. Cheap, busted my A-- twice.. I'm sure you'll laugh at this”

Helpful Report

Posted 5 years ago

“I had emailed Clarks re vouchers I had been given as a gift (£40) - when I tried to purchase shoes with them the Clarks store couldn't do anything about it because there appeared to be a fault with the vouchers (Vouchers had been bought in Tesco) Unfortunately I hadn't kept the receipt - However, they did email me a voucher for £20 as a goodwill gesture - really appreciated that - most unexpected but most welcome.”

Helpful Report

Posted 5 years ago

“I was not happy to be given a clear or see through shopping bag. No one needs to see what I bought. Even privacy is maintained by a shopping bag”

Helpful Report

Posted 5 years ago

“Purchased a pair of shoes unblush Go. Always happy with Clark's shoes good customer services from 191 Georgia and the other staff.”

Helpful Report

Posted 5 years ago

Clarks Shoes is rated 2.5 based on 571 reviews