Co-op Food Reviews

2.4 Rating 195 Reviews

29 %

of reviewers recommend Co-op Food

Company Reviews

Questions

Metrics

2.4

Based on 195 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Popular Questions:

Delivery

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Customer Service

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How do I contact Co-op Food?

Helpful Report

(6 days ago)

You can contact Co-op Food by Email and Telephone.

Helpful Report

(6 days ago)

53.85%

Industry Average

“ I tried to reach out to customer service with a few questions but got the runaround from two different employees I requested a call back and got more frustrated with them when they wanted more information how about giving me a call back as you said you would. I will never shop at any co-op store again ”

- Concerned ex customer

“ 15, when order nowhere to be seen, I contacted customer service, to be told that my order hadn't been assigned a driver and that the 2 hour window was a guideline, not set in stone as there might not be drivers available. ”

- Val

“ I placed this order and it never arrived. I made two phone calls to chase it up and requested cancellation online as advised The order still has not been refunded. I had to place the order with another supermarket, therefore now am short of money. I have disabilities as do my children therefore this service is invaluable to me. I have no idea if or when the refund will happen ”

- Halo

Co-op Food Reviews

Customer Service - Average