Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why have Costa started letting in all dogs apart from guide dogs, who generally lay on the floor. Others are carried in and sat up at the table and even allowed on the chairs ? Apart from the hygiene factor are we not able to go and have lunch or coffee without being forced to share with wet dogs on occasions!!”

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Posted 1 year ago

“The service was very substandard. We went at 17.45, we wanted to have a coffee with my husband. The staff did’t like this, they indicated that they would close at 18:00. Closing at 19:00 is stated on the door and on the website. They behaved horribly, prepared the coffees with grimaces on their faces (we wanted flat whites, just got milk instead) and didn't even return our goodbyes. We will never go to Didcot Costa cafe again!!”

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Posted 1 year ago

“Regular customer at this store in Belper and feel awkward going in as rude service from one particular male individual Not going to put a name to him !! Pity as rest of staff are amazing 😊”

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Posted 1 year ago

“I would just like to make a comment please, I am a regular customer and love to come into store seeing staff happy and smiley. Brook is always very welcoming, always comes out of her way to help us with our tray to the table or even opening the door. Thanks Brook. Keep it up Team Pallion!!”

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Posted 1 year ago

“Rude staff and terrible manager I have been in costa coffee in Manchester arndale shopping centre which based behind the lift opposite the sport direct the staff are very very very rude specially store management and girl working there with red hair, she charged me two times and gave me one receipt she scanned my card few times and she said your card didn’t go through after 10 minutes I backed to her and I complained and I said you took money two times from my account, even I have shown her my account but she passed me to another person and that person passed me to someone else the store manager, from 17 of march till now I still didn’t get my money back. Just look after your money when you go there just pay them cash their card machine is not safe at all. I think this job is too big for store manager which already managing the store. Cost coffee was one of my favourite coffee shops but not any more Date of experience: 21 March 2023”

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Posted 1 year ago

“We got 3 small drinks £10… that’s a joke but inflation and all that.. but every single cup was broken the lid wouldn’t stay on and we each burned ourself lol 😂 clown planet mate.”

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Posted 1 year ago

“Fantastic service. Ben and Anaya, in Costa Cullompton, were very friendly and efficient. I felt really at home, and will definitely make this a regular destination when I'm need of a Caffeine boost.”

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Posted 1 year ago

“The slowest and most chaotic service I have ever experience in my life.4 stuff behind a counter ,two customers on front of me and awaiting time for coffee 25 min.nightmare.Costa in Newry beside McDonald's. Do not recommend this place.”

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Posted 1 year ago

“Great staff, great service and very personable manager at the store who remembered me even though I had not attended the store in months!!”

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Posted 1 year ago

“All ways been good staff are all friendly and like a laugh”

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Posted 1 year ago

“Used to love going to Costa but the coffee has changed, the staff are harassed and therefore impatient, bordering on rude… the coffee is hit and miss - as in you never get two the same… I am considering not returning especially as when I raised concerns with Costa they never respond!”

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Posted 1 year ago

“Personale gentilissimo e disponibile. Grazie mille ❤️”

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Posted 1 year ago

“The reason for 2 stars is purely for the way the young female manager talks to the staff, if I worked there I'd say shove the job”

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Posted 1 year ago

“This is the second time in a week I have been in here. I have been hassled for money by a homeless man, who is allowed to sit in here for long periods. If I come in a third time to this situation I shall look elsewhere for my morning break”

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Posted 1 year ago

“Very enjoyable coffee and cake at Derby Road Burton on Trent. Premises clean and tidy. Place was busy but service was really good considering that. I was serviced by a young lady (think her badge read Tia but writing small with my bad eyesight) who was lovely and friendly whilst ensuring I had everything I needed. I was originally going to drive thru, glad I chose to dine in. Definitely recommend for all the above reasons. Not often you see such a happy team in these stores in my experience”

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Posted 1 year ago

“Fast service and the place is clean”

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Posted 1 year ago

“Great service at costa peterborough brotherhoods great work ellen and Elissa always smiling and helpful 😊😊”

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Posted 1 year ago

“I ask is it possible with lemon my earl grey tea, Nicole first said sorry no but looked around ask me fresh lemon slice with the tea. She made an extra step I was very happy thank you Nicole.”

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Posted 1 year ago

“I just went to costa with my wife and the manger asked him if he had left feedback about her which he did a couple of weeks ago as she pulled him aside saying he made staff feel uncomfortable which is not true as he gets on with all the staff she then told him today he was banned from the store which I feel is disgusting just because he left feedback about how she treated him.”

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Posted 1 year ago

“Staff today very helpfull Ms Elif at till and preparing my cappuccino”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews