Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just want to say how great the costa is at Milton Keynes hospital is. Chris and her team are always so welcoming and chatty. They know all the regulars orders and always make the drinks really well, which is not the case at other stores. It’s always nice to sit there before a shift and be calm before a shift”

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Posted 8 months ago

“I had a free drink offer for £2 ,but none of the drinks you offer are this price the member if staff made a mistake on the till and I lost my reward even though it was un spend able any how .”

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Posted 8 months ago

“Costa coffee , well I varied it you get a good one one not as to who’s making it . Most of the sandwiches are white bread , there was no brown toast no butter . No healthy meals either . And no pizza beachside it’s seasonal lol 😂 what a shambles”

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Posted 8 months ago

“Went to Costa in Hanley, Stoke on Trent with my two children. Ordered a Kit Kat Frappe for my 9 year old which the poster advertises as coming with a Free Malteaser Bunny and which cost £4.45 for a small sized one along with 3 portions of toast and 2 other large drinks. When the young girl made the drink I asked where the Bunny was. She said ‘we’ve run out’. I said ‘can my daughter have some marshmallows … please’. She said ‘that will cost extra’. I responded ‘but you’ve run out of the Bunnies surely you can give her some marshmallows’. I said ‘you should have told me when I ordered’. She said ‘I did’. I said ‘what did I say’ as I really hadn’t taken in that information if she had said so. There was no apology, smile, enthusiasm etc. How harsh, uncaring and petty to refuse giving out 2 or 3 marshmallows for my daughter who was disappointed about not getting the chocolate bunny. Maybe they need to stock up better in future! as someone who works in retail myself on the checkouts I make a point of being polite, friendly and apologetic. Usually I find the staff in Costa to be lovely. Not this time!”

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Posted 8 months ago

“Excellent service by Nathan at Moor Allerton Leeds. Delicious food and great coffee.”

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Posted 8 months ago

“I am a regular customer at Costa and all of the staff members are very friendly and professional. I went in today after work to get a drink and I was served by a blonde girl - I think her name was Rebecca. She gave very unprofessional and unfriendly vibes when I was only greeted with a nasty look with unpleasant expression on her face. I greeted her and I feel as if I was very calm and friendly however she seemed very annoyed and irritated with me and that made me very uncomfortable. I was going to sit in but I decided that I no longer wanted do due to this interaction. I understand that working within the customer service industry can be difficult and customers can especially add to this challenge, I know this given that I currently work with the public too. I don’t want to assume that this worker always behaves like this with her customers - maybe she had an unpleasant experience with another customer before me but there is no need to mistreat any other customers . I am disheartened by this situation as I spent a lot of money at this Costa (Wakefield Westgate) and I don’t appreciate the way I was spoken to and the nasty looks I was given.”

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Posted 8 months ago

“Amazing place , very good coffee , friendly staff and the best Italian coffee Costa Warwick”

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Posted 8 months ago

“I go to my local Costa Coffee, Tscos Extra, Purley most days and just wanted to say how fab the staff are. They make the best coffee my drink is always made to perfection and I am fussy but they always get it right Staff are always friendly, polite and really care about their customers. Costa Coffee Tesco Purley you are doing a fantastic job and we really appreciate all you do.”

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Posted 8 months ago

“braintree town costa is the cleanest in the area, specially the toilets. Staff are helpful, know their customers, a happy place to go.”

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Posted 8 months ago

“Costa Coffee in Alton. Hampshire. Popped in earlier this week and a absolute disgrace. Really tatty soft chairs all dirty and with stuffing poking out a lot on arms. Gone down hill big time since Esquire opened opposite 4 months ago. Toilets dirty as usual and dirty crocks laying around. Doubt I will go there on my next visit as hygiene disgusting it really is. Only took 1 photo will try and show !!”

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Posted 8 months ago

“As a regular customer of Costa canvey island retail park we came to the shop last week and was told paper cups only as the dishwasher was broken thats fine but more than a week on still using paper cups but the dishwasher is now up and running glass cups all on top of coffee machine manager will not let anyone have a glass other staff told us it is working we all pay over the top for this service but are expected to pay the same price for a paper cup what I don't get is that when the dishwasher was broken you still gave plates with food and cutlery so how were those being cleaned not impressed at all”

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Posted 8 months ago

“Have been using Costa for years but strength of coffee seems to have taken a turn for the worse, now wishy washy. Looks like Starbucks here we come. Sorry Costa!”

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Posted 8 months ago

“We used Costa coffee in faro airport on Saturday 24th February. The cup was only half full and very weak. We complained to the staff to no avail. We have since complained by email to the company, who said they were sorry. That's the level of the company care you can expect”

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Posted 9 months ago

“Today I have visited the branch in St James street, east London. I was served by Saikota and I think she deserves a huge shout out. 🌟🌟🌟🌟🌟”

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Posted 10 months ago

“I live in Crewe and there is a big difference in prices. Toast and cortado cost £6 in town and £4.85 at retail park! Cortado and waffle in town £5.15 and at retail.park £4.85! WHY”

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Posted 10 months ago

“My visit on Thurs 25/1/2024 to Havant branch inside big store, at 4:15pm - the queue was long about 6 people in front of me and store was full - 3 staff only one making coffee another running round the back out of sight a lot the other was counting tea bags and doing a stock take- took 15 minutes to get served - I thought you should know this - quite a stupid use of staff - surely stock take is done when closed or nearer closing time not at the expense of queuing customers? I only popped in for 2 quick espresso to take away, but turned into a major visit - unhappy as nobody apologised for the delay, it was uncaring of the customer and focused on the staff needs far above -”

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Posted 10 months ago

“London camberwell branch spent £30 worth food and drink. Forgot one friend vegan ask 1 hot chocolate to change to non dairy,only to be told another 49pence. What a trivule penny pinching establishment Rod”

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Posted 10 months ago

“Used Costa in next Hedge end Hampshire, ask for 3 cappuccinos cups not put on saucers but when I got to table 2 hardly had froth on them and the 3 was like a flat white with chocolate on top, I'm a regular user of Costa but this was definitely the worst visit ever, queue was to long for me to stand in to complain at the time of being there”

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Posted 10 months ago

“I visited the Costa inside Pembury hospital tunbridge wells this morning (saturday 20th jan ) and what a credit to costa are the 2 lads working there this morning, remained calm and polite on what can only be described as a nightmare opening morning, tills not working as a power cut the night before. The politeness of them both was outstanding even when everything seemed to go wrong, well done both of you.”

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Posted 10 months ago

“I regularly visit the Castle Street, Edinburgh store. The staff are very friendly. They always remember my order which I find amazing and it really makes my day. I bring my own cup for my coffee and also bring another cup for ice which they fill for me and I just add water.”

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Posted 10 months ago

Costa Coffee is rated 3.0 based on 489 reviews