Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma H in Costa at Bodelwyddan is a very welcoming barista, who goes out of her way to make your visit nice. Nothing is too much trouble, and it is always a pleasure 🙏 ☺️ to visit. Thank you Emma H and Costa for fab coffee !”

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Posted 1 year ago

“Costa in Great Yarmouth looks great. However, the staff is slow and they prefer to talk to each other instead to speed up making coffee and ordering. Especially in the morning Sunday service with two people in the queue waiting time for coffee was far to slow.”

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Posted 1 year ago

“staff very pleasant but they don't know what knife to use...used a yellow knife and board for a vegetarian toastie surely should have used the green.”

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Posted 1 year ago

“Absolutely terrible service”

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Posted 1 year ago

“Arnold Nottingham, costa staff are brilliant always helpful can't do enough for you they help people with disabilities, aged, so polite nic friendly place wouldn't change them for anything cheers to the staff.”

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Posted 1 year ago

“Hi, i just wanted to complain about one of your staff member at the Birmingham new street station named Tyne who was not only rude but abusive to me. It all started when I miss ordered cookie cream instead of coffee cream. She said ‘go to starbuks’ we don’t have a cookie cream. I told her maybe not but you don’t have to be rude. She went on to say i will do whatever i want to do. Go complain to whoever! She was rude, loud and disrespectful. The worst customer facing person i have seen in the UK. Please make sure that your staff are trained well.”

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Posted 1 year ago

“Amazing customer experiences here at all times in Yiewsley; London.! I come here with my family every Friday after prayer. Every single time same customer service- smile 😊 on their faces! Bianca is exceptionally great ❤️”

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Posted 1 year ago

“Horrible customer service from a woman called Ivy watched 5 people who ordered after me get served then asked where my drink was because I was waiting for 15 minutes and responded by silently and sarcastically pointing at the blender and dirty looking me when I responded annoyedly she started trying to argue back. I also asked for no cream and they served my drink with cream.”

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Posted 1 year ago

“Went into my sisters local Costa in Glasgow Sauchiehall Street and was very disappointed with the food that I ordered. When I was collecting my hot chocolate drink from the counter I noticed that the glass was cold! I said to the person that made it that the glas was cold and she replied that it was it would be hot as it's just the glass that was cold. So went over to my table to star eating what I had got and went to drink my HOT drink, it was frigging stone cold! Couldn't be bothered going back up to the counter with it as I didn't like the attitude from her previously. I know this can be a busy shop at times, but she should have a least checked the glass to see how cold it really was! I think she needs to learn about temperatures of serving hot drinks.”

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Posted 1 year ago

“Was a busy morning but was so happy with the great service I received by Scott from the BOD costa what a welcoming gentleman and great customer service. So pleasant to have a happy, polite individual serving me. Thank You Scott u made my day”

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Posted 1 year ago

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Posted 1 year ago

“I asked for a decaf oat latte with an extra shot. What I was served, at the branch next to John Lewis in Stratfordwas, way short of what I get at other coffee shops! Did not taste like coffee despite "an extra shot"!. All I could taste was the hideous brand of milk that you use. The two stars are for making it hot as I requested”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Quick service and very friendly staff”

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Posted 1 year ago

“Not very happy staff just sat on there phone No respect at all”

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Posted 1 year ago

“Queued for 15 mins in Costa at Next in kingswood Hull yesterday for what turned out to be a very poor quality flat white with a white blob flourish of milk. Given the price and supposed qualty ethos of the company I am surprised just how appalling it was. I can get much better coffee in the local supermarkets and I might add at half the price. I sort of expect this mediocre product from your multitude of vending machines in garages, motorway services and train stations, but from a "Barista" service area. It has put me off ever going to a Costa again. There are better options on the high street”

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Posted 1 year ago

“Lack of staff at least 7 tables not cleared. With at least a couple of trays dumped on them Couldn't get a table. Had to clear three trays off a tabletop to be able to sit down. Usually enjoy the one in braehead but not so good recently.”

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Posted 1 year ago

“We visited Costa in Drake Circus. Right opposite Startbucks. So you'd think the competitiveness the do better wouldn't be better right. Wrong. We sat on outside table. The table was filthy with the previous coffee drinkers mess. As was the other tables. Now, the place wasn't full. Maybe 50% tops. Saturday morning about 10.30. Eventually my wife ventured inside to ask for something to clean the table herself. And instead of appologising, and coming out to clean the tables, she indeed handed my wife a cloth to clean the table herself. Astonishingly badly managed. But still, no one came out. A woman in a wheel chair then stopped at another table. And yes, still not cleaned. My wife went back in and again was given a cloth to go out and she cleaned this woman's table. Costa, get your game face on, and get your sh#t together. Next time I'll be going to Starbucks.”

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Posted 1 year ago

“Very friendly polite staff at Costas in Warwick. Could not fault staff. Enjoyable visit.”

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Posted 1 year ago

“Costa Barkingside Great coffee good service Very clean Staff very friendly Could do with more staff when busy”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews