Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am in here every week and I'm so fed up with them never washing the tables. Last week a little girl sneezed and wiped it all over the table with her hand. That family left and another sat there. I thought if only you knew what's all over the table. I rarely see anyone cleaning. I am sitting here now at a dirty table . Also, they run out of things and don't replace them for weeks on end . I like the love bars, but only the fruity one. They've not had them for weeks now, on ly the other flavours.”

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Posted 1 year ago

“Always call for a coffee after work And alway greeted with a big smile and great service i wish i knew your names girls all i can say is one is leaving for a teaching job [we wish u well] and one is off on holiday to see family I wonder what our coffees will be like with out u girls Wish you all the best”

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Posted 1 year ago

“Costa up in outlet center in Killarney one member of staff is very rood rest are nice she has black hair and is heavy built she's horrible to customer s”

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Posted 1 year ago

“Was at the chesterfield ravenside Costa, I want to say what a credit your staff are , friendly very professional and always pleasant , will Daniel and the the whole team are absolutely lovely 10/10 will always get my custom 😀”

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Posted 1 year ago

“Staff were busy..but not enough on duty to clear many table..was there 40minutes still table left unclean ..could see 7 tables where I was seated🙄”

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Posted 1 year ago

“Unprofessional. Its very important to select your staff because this will represent you. Im talking especially about king hamad hospital. Due to an experience today.”

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Posted 1 year ago

“It took over 20 minutes to be served. We ordered small americanos, we ended up with large. Toilet male and female discussing, should be cleaned on a more regular basis. Struggled with the smell and trying to get toilet paper off my feet. Discussing. Sort it out.”

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Posted 1 year ago

“Quick service but served shoddily, handed me a drink spilt that spilt and didn't apologise for that, store isn't the cleanest and there's an unhealthy amount of flies around the produce.”

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Posted 1 year ago

“Visited last week and the young guy that served us was absolutely fabulous. He was friendly, funny and really helpful. As someone that works in hospitality I always appreciate good service and this guy was incredible”

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Posted 1 year ago

“I was today at 17:14pm I wanted to buy lemon cake, there were two girls one is blond one with black hair , they start talking then one of them said sorry we are closed It is supposed to close at 17:30 not 17:14 and it was take away Be aware about your stuff and obliged then to be professional This is in JD centre huddersfield Costa coffee. You loose your customers with this behaviour.”

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Posted 1 year ago

“Emma H in Costa at Bodelwyddan is a very welcoming barista, who goes out of her way to make your visit nice. Nothing is too much trouble, and it is always a pleasure 🙏 ☺️ to visit. Thank you Emma H and Costa for fab coffee !”

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Posted 1 year ago

“Costa in Great Yarmouth looks great. However, the staff is slow and they prefer to talk to each other instead to speed up making coffee and ordering. Especially in the morning Sunday service with two people in the queue waiting time for coffee was far to slow.”

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Posted 1 year ago

“staff very pleasant but they don't know what knife to use...used a yellow knife and board for a vegetarian toastie surely should have used the green.”

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Posted 1 year ago

“Absolutely terrible service”

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Posted 1 year ago

“Arnold Nottingham, costa staff are brilliant always helpful can't do enough for you they help people with disabilities, aged, so polite nic friendly place wouldn't change them for anything cheers to the staff.”

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Posted 1 year ago

“Hi, i just wanted to complain about one of your staff member at the Birmingham new street station named Tyne who was not only rude but abusive to me. It all started when I miss ordered cookie cream instead of coffee cream. She said ‘go to starbuks’ we don’t have a cookie cream. I told her maybe not but you don’t have to be rude. She went on to say i will do whatever i want to do. Go complain to whoever! She was rude, loud and disrespectful. The worst customer facing person i have seen in the UK. Please make sure that your staff are trained well.”

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Posted 1 year ago

“Amazing customer experiences here at all times in Yiewsley; London.! I come here with my family every Friday after prayer. Every single time same customer service- smile 😊 on their faces! Bianca is exceptionally great ❤️”

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Posted 1 year ago

“Horrible customer service from a woman called Ivy watched 5 people who ordered after me get served then asked where my drink was because I was waiting for 15 minutes and responded by silently and sarcastically pointing at the blender and dirty looking me when I responded annoyedly she started trying to argue back. I also asked for no cream and they served my drink with cream.”

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Posted 1 year ago

“Went into my sisters local Costa in Glasgow Sauchiehall Street and was very disappointed with the food that I ordered. When I was collecting my hot chocolate drink from the counter I noticed that the glass was cold! I said to the person that made it that the glas was cold and she replied that it was it would be hot as it's just the glass that was cold. So went over to my table to star eating what I had got and went to drink my HOT drink, it was frigging stone cold! Couldn't be bothered going back up to the counter with it as I didn't like the attitude from her previously. I know this can be a busy shop at times, but she should have a least checked the glass to see how cold it really was! I think she needs to learn about temperatures of serving hot drinks.”

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Posted 1 year ago

“Was a busy morning but was so happy with the great service I received by Scott from the BOD costa what a welcoming gentleman and great customer service. So pleasant to have a happy, polite individual serving me. Thank You Scott u made my day”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 499 reviews