Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costa, East Port, Dunfermline. The toulet is out of order AGAIN for rhe third time in 2 months. It is absolutely unacceptable. GET A PLUMBER OUT IMMEDIATELY. The store has already lost most of its regulars and is in danger of losing more if this issue is not resolved IMMEDIATELY.”

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Posted 1 year ago

“Awarded one star because it wouldn't allow me to review without a rating. Just called into Costa Coffe in Bowness for a drink. Whilst my colleague purchased the drinks I went to use the bathroom . What a state it was in. Blocked, smelly and water?? all over the floor. Absolutely disgraceful. When I asked the staff if I could use the upstairs bathroom because of the state of the downstairs toilet they said no it was closed off. I reported to them the state of the downstairs toilet you'd have thought I was speaking in foreign language, not one of them went to look and close it off. Total disinterest. For a holiday destination and the fact they weren't even busy, be ashamed of yourselves.”

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Posted 1 year ago

“Leandra from Purley drive through Costa is the best ever. She makes great iced latte’s and is such a beautiful soul. Thank you”

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Posted 1 year ago

“Last straw for Costa! Why does every Costa overfill a Flat White to the point it becomes a latte. Have none of the 'Barista' staff ever questioned the quality of the Flat white they give out? All other coffee outlets, pubs etc serve it in smaller cups, McDonald's has a flat white size cup! Shame on you soo called coffee experts drowning this drink into nothing but dishwasher. You might even save yourselves some expenses on the overuse of milk!”

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Posted 1 year ago

“I love the Vanilla latte, it’s the single coffee what I can drink….. but.. that sugar free vanilla syrup is disgusting 😾 ….”

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Posted 1 year ago

“Very poorly made cappuccino bought at Taunton Deane services. Far too hot and very little foam. Took half an hour to be drinkable by which time all the froth had gone. Complete waste of money. Are the baristas even trained properly?”

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Posted 1 year ago

“Wish I could put zero I would please don't be taken in by the new summer drink showing with strawberries. What you get is a plastic cup filled with ice with strawberry juice n ????apple juice or something. Very weak children disappointed. Never again.”

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Posted 1 year ago

“I never leave reviews, but I was so unhappy with the shocking customer service in Costa bus station in Swansea, I will never frequent a costA again, having spent hundreds of pounds there over many years. So so disappointed..!!!!”

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Posted 1 year ago

“Delicious coffee and friendly staff, I got here at least once a week.”

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Posted 1 year ago

“I had a latte in Dee dees in the range chester it was like drinking warm milk when I asked if the coffee machine was working right I was told latte is the weakest coffee da I have never been told that before and lattes in other coffee shops taste of coffee”

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Posted 1 year ago

“I am in here every week and I'm so fed up with them never washing the tables. Last week a little girl sneezed and wiped it all over the table with her hand. That family left and another sat there. I thought if only you knew what's all over the table. I rarely see anyone cleaning. I am sitting here now at a dirty table . Also, they run out of things and don't replace them for weeks on end . I like the love bars, but only the fruity one. They've not had them for weeks now, on ly the other flavours.”

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Posted 1 year ago

“Always call for a coffee after work And alway greeted with a big smile and great service i wish i knew your names girls all i can say is one is leaving for a teaching job [we wish u well] and one is off on holiday to see family I wonder what our coffees will be like with out u girls Wish you all the best”

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Posted 1 year ago

“Costa up in outlet center in Killarney one member of staff is very rood rest are nice she has black hair and is heavy built she's horrible to customer s”

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Posted 1 year ago

“Was at the chesterfield ravenside Costa, I want to say what a credit your staff are , friendly very professional and always pleasant , will Daniel and the the whole team are absolutely lovely 10/10 will always get my custom 😀”

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Posted 1 year ago

“Staff were busy..but not enough on duty to clear many table..was there 40minutes still table left unclean ..could see 7 tables where I was seated🙄”

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Posted 1 year ago

“Unprofessional. Its very important to select your staff because this will represent you. Im talking especially about king hamad hospital. Due to an experience today.”

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Posted 1 year ago

“It took over 20 minutes to be served. We ordered small americanos, we ended up with large. Toilet male and female discussing, should be cleaned on a more regular basis. Struggled with the smell and trying to get toilet paper off my feet. Discussing. Sort it out.”

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Posted 1 year ago

“Quick service but served shoddily, handed me a drink spilt that spilt and didn't apologise for that, store isn't the cleanest and there's an unhealthy amount of flies around the produce.”

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Posted 1 year ago

“Visited last week and the young guy that served us was absolutely fabulous. He was friendly, funny and really helpful. As someone that works in hospitality I always appreciate good service and this guy was incredible”

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Posted 1 year ago

“I was today at 17:14pm I wanted to buy lemon cake, there were two girls one is blond one with black hair , they start talking then one of them said sorry we are closed It is supposed to close at 17:30 not 17:14 and it was take away Be aware about your stuff and obliged then to be professional This is in JD centre huddersfield Costa coffee. You loose your customers with this behaviour.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews