Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Asda Newton Abbot Costa are superb - you wait a while as its busy but its worth waiting for”

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Posted 1 year ago

“I'm in asda Llantrisant just ordered two coffees and one teacake in costa the teacake was dry only two butters given so asked for another had to pay 55p for it so all in all came to over ten pounds also the lady that served me with glasses was miserable from start to finish”

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Posted 1 year ago

“I’m a regular customer at this particular West Ealing @costacoffee, and I feel very sorry for this lady and her 3-year-old autistic son who had a bad experience on October 26th, 2023. They were discriminated against because of her autistic son, who was called a 'naughty boy' and a 'bad boy'. He can’t defend himself, so his mom stepped in, and the manager Alexandra couldn’t handle it. As a result, his mom was banned from this Costa franchise. Alexandra called the police because this lady and her son didn’t want to leave the shop immediately, which was over the line. Alexandra only made her son even more frustrated when the police arrived. It was absolutely disgusting behavior from the manager! Since Alexandra started managing this particular Costa, everything has gone downhill. She is moody, never smiles, and is not friendly. In general, you feel like you are in Alexandra’s way. I wish the lady and her son all the best and a warm welcome in other coffee shops where they don’t discriminate against customers.”

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Posted 1 year ago

“Lovely place for coffee at Loughborough town centre and Leicester city centre hay market venture Leicester good coffees and friendly staff and clean place 10 /10 and friendly atmosphere from Garry whiting”

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Posted 1 year ago

“? Just waste of money”

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Posted 1 year ago

“Lovely place warm welcome and clean and friendly staff in Loughborough and Leicester and good coffees from Garry whiting from Leicester”

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Posted 1 year ago

“friendly staff/good coffe,easy 5 star from me Thank YOU”

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Posted 1 year ago

“Costa coffee riverside tesco dundee. The were short staffed so tbere were no cups. Jad to suffer sitting down to a carry out paper cup. Not the best wayto drink coffee its not the same as a cup. It was terrible like drinking liquorice. Costa now owned by Coka cola. They have changed the coffee. I Had stomach pains after drinking it. Never going back”

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Posted 1 year ago

“Dreadful coffee possible the worst I've ever tasted.”

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Posted 1 year ago

“Visited Cheltenham branch in Corinthian way (by BMW). First time visit! Great coffee, absolutely spotless and served by a smashing young lad called Scott with a beaming smile!”

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Posted 1 year ago

“Costa, East Port, Dunfermline. The toulet is out of order AGAIN for rhe third time in 2 months. It is absolutely unacceptable. GET A PLUMBER OUT IMMEDIATELY. The store has already lost most of its regulars and is in danger of losing more if this issue is not resolved IMMEDIATELY.”

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Posted 1 year ago

“Awarded one star because it wouldn't allow me to review without a rating. Just called into Costa Coffe in Bowness for a drink. Whilst my colleague purchased the drinks I went to use the bathroom . What a state it was in. Blocked, smelly and water?? all over the floor. Absolutely disgraceful. When I asked the staff if I could use the upstairs bathroom because of the state of the downstairs toilet they said no it was closed off. I reported to them the state of the downstairs toilet you'd have thought I was speaking in foreign language, not one of them went to look and close it off. Total disinterest. For a holiday destination and the fact they weren't even busy, be ashamed of yourselves.”

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Posted 1 year ago

“Leandra from Purley drive through Costa is the best ever. She makes great iced latte’s and is such a beautiful soul. Thank you”

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Posted 1 year ago

“Last straw for Costa! Why does every Costa overfill a Flat White to the point it becomes a latte. Have none of the 'Barista' staff ever questioned the quality of the Flat white they give out? All other coffee outlets, pubs etc serve it in smaller cups, McDonald's has a flat white size cup! Shame on you soo called coffee experts drowning this drink into nothing but dishwasher. You might even save yourselves some expenses on the overuse of milk!”

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Posted 1 year ago

“I love the Vanilla latte, it’s the single coffee what I can drink….. but.. that sugar free vanilla syrup is disgusting 😾 ….”

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Posted 1 year ago

“Very poorly made cappuccino bought at Taunton Deane services. Far too hot and very little foam. Took half an hour to be drinkable by which time all the froth had gone. Complete waste of money. Are the baristas even trained properly?”

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Posted 1 year ago

“Wish I could put zero I would please don't be taken in by the new summer drink showing with strawberries. What you get is a plastic cup filled with ice with strawberry juice n ????apple juice or something. Very weak children disappointed. Never again.”

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Posted 1 year ago

“I never leave reviews, but I was so unhappy with the shocking customer service in Costa bus station in Swansea, I will never frequent a costA again, having spent hundreds of pounds there over many years. So so disappointed..!!!!”

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Posted 1 year ago

“Delicious coffee and friendly staff, I got here at least once a week.”

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Posted 1 year ago

“I had a latte in Dee dees in the range chester it was like drinking warm milk when I asked if the coffee machine was working right I was told latte is the weakest coffee da I have never been told that before and lattes in other coffee shops taste of coffee”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 499 reviews