Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Very poor service at Costa Minehead resort 🥲☕got order wrong staff wearing face covering clearly affecting hearing”

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Posted 1 year ago

“Stay well aesy from Costa coffee at Torquay retail park to he worst customer service ever experienced and very poor hygiene”

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Posted 1 year ago

“coffee was okay , but the tea was very weak dont no what tea bags they use would say Costa is over rated there are other chains better than this and cheaper.”

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Posted 1 year ago

“Costa- Lower Bridgeman St, Bolton. It’s our favourite Costa shop to visit! A barista called John was so lovely, he gave excellent customer service & was so helpful in choosing our drinks. He should be rewarded for how great he really was! Thanks John!”

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Posted 1 year ago

“Went for a coffee around 4pm today 28th July in costa Shirley, the two lads working there was very polite and never stopped working hard cleaning and serving customers they are a credit to your store thank you”

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Posted 1 year ago

“Costa coffee on the A10 retail in Enfield I visited today. The cutlery and coffee cups was filthy. I had no choice but use take away cups. Toilets was very dirty too.”

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Posted 1 year ago

“We love the Costa drive through in Abergavenny. Staff are so lovely and nothing is ever too much trouble. Always happy to help. Comfortable seating, beautiful surroundings. Well worth a visit. I’m a regular.”

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Posted 1 year ago

“I ordered a hot chocolate from Costa about an hour ago and when i received my drink it was only half filled with hot chocolate and the other half was froth. Honestly i used to be a regular customer but it seems that the quality has been getting steadily worse. The food is dry and you pay double for the drinks you ordered.”

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Posted 1 year ago

“I wish I could give you zero stars! I asked for small hot chocolate & semi-skimmed milk but you gave me regular with added marshmallows! That’s your way of charging more & more! Shame on you! Also the staff was rude especially the cleaning staff & lady on counter terribly messed up the order. I had no choice but to leave!”

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Posted 1 year ago

“Terrible espresso and overpriced!”

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Posted 1 year ago

“Reena Devi is the bestttttt”

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Posted 1 year ago

“Extremely slow 10 people working and no one can take an order”

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Posted 1 year ago

“Had two cappuccinos this week both disgusting, for the money you pay it should be bang on every time, how hard can it be to make a cappuccino.”

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Posted 1 year ago

“Barista ruined my costa experience. I'm a mum on maternity leave and hardly go out due lack of time. I decided to take my baby and enjoy my costa this morning. While I was placing quite large order, was served by a man, a woman called Lisa Marie came up to him and started rushing me. I didn't enjoy my drink at all and won't be coming to costa in Great Linford, Milton Keynes for sure! She was also very loud, too bossy towards that guy, such poor customer service skills Lisa Marie! Not happy at all! Anna”

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Posted 1 year ago

“I think that Marta and the staff at the store in Tesco Golden Hill Bristol are extremely friendly and polite. They are always smiling and helpful. This makes me chose Costa over other choices.”

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Posted 1 year ago

“Ready bad and very expensive coffee. I was expecting better quality coffee after long flight. Definitely waste of money . Not even one ⭐️”

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Posted 1 year ago

“Bad service bad coffee and rude barista at Dubai airport gate B17 .”

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Posted 1 year ago

“Terrible staff with extremely poor manners. Handing drinks out without saying a name….. other customers picking them up and handling them first. All with hair hanging down which needs a hair net ‘ Found a blue hair in my frappe most unpleasant. Poor hygiene a disgrace”

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Posted 1 year ago

“My son who has autism attended the store and ordered two coffees wrong. When I entered the store and tried to explain the situation and asked for a exchange I was then met with a very rude lady who was very keen on telling me that “she has been working since this morning, doesn’t get orders wrong and doesn’t care about my son having autism” I then explained (politely) that I would only like an exchange which then led her to raising her voice at me and pointing her finger in my face. I asked to speak to the manager and of course she was the manager. I’ve left the coffee shop with a terrible experience and if the manager ever reads this I would of happily paid for the coffees I wanted. You didn’t have to go about making a scene and making my son and I feel so embarrassed.”

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Posted 1 year ago

“Great service. Needed to use the facilities and was assured we didn’t have to buy anything. However we wanted tea/coffee etc and the lady preparing the coffee was so efficient she served me whilst the person on the till was serving the customer before me. All very professional. Don’t understand the low overall score.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews