Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff at the dudley branch are very rude in particular a girl called Amanda would never want to be served by here again very unpleasant”

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Posted 1 year ago

“If I had the option to rate this place with 0 stars then I would. Myself and another relative both had food poisoning from eating meat at Costa Coffee Stanley Green Retail Park, Cheadle Hulme, a few weeks ago (April 2023) (Vomiting, diarrhoea, body aches and headache.) I'm Type 1 Diabetic and ended up having to stay in hospital due to the fact I couldn't stop vomiting and had diarrhoea; both of which had a massive impact on my blood sugars. I had a high level of ketones in my blood (ketones are life threatening) so I was put onto 2 different drips. Numerous doctors confirmed I had food poisoning from this Costa due to the symptoms and the fact the food I'd eaten here was meat. After a week of feeling like absolute rubbish, I finally started to feel better. My stomach was still off but I was managing to finally eat small amounts without being sick and having diarrhoea. Myself and my family won't eat/drink at any Costa Coffee anymore as we've been completely put off from this experience”

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Posted 1 year ago

“Paulina in Costa in Borehamwood so very helpful . She went out of her way to help.”

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Posted 1 year ago

“Got a reward saying you have a free drink popcorn Frappe in your Rewards then when you go and try to claim it they tell you need to buy it they tell you it happens to other people turning up to get the embarrassing when everyone is watching you what a joke”

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Posted 1 year ago

“Fantastic coffee experience here at the drive thru by far the best coffee made to costa standards every time, staff so friendly store always spotlessly clean”

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Posted 1 year ago

“The costa attached to the next shop in Bangor Gwynedd. Me and my father with type 2 diabetic went in about 6:08 pm on 20th may. As we were taking about what we wanted the lady behind the till (early 50s) interrupted us abruptly and said "sorry you cant have hot food or cold coffee as we are closing in 30 minutes and all of our machines are off" we were both in shock and annoyed with the way she greeted us. My dad explained "well I need something as I am feeling a little faint with type 2 diabetic and 30 minutes is enough time". She then Said sorry we can't do anything for you but take away hot drinks and cold snacks... We were both disgusted with her manners. We understand they wanted to finish but come on there is a way to talk to people and at least show some empathy. She should not be in a customer facing role with this attitude.”

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Posted 1 year ago

“Didn’t serve small coffee at mirdiff mall Dubai. Yesterday evening.13/5.I could see the cups but she said small not available . Had to go for medium . U should allow the customer choose what he wants .”

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Posted 1 year ago

“We have just been in costa at stockport it was filthy tables floor and table ware nevet again”

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Posted 1 year ago

“Went into Costa in Rochdale today,asked if I could use the toilet while showing my medical card. Was still refused,expected me to buy a coffee before they would allow me. Will be calling head office and reporting them to where I got my card from”

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Posted 1 year ago

“Come here many times, the stuff is always friendly and helpful, they always cleaning the tables after customers have left. The coffee and the food is good. But I don't like it when they use always the same cloth to clean the machine where they froat the milk for the drinks. That's really a bacteria breader!”

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Posted 1 year ago

“I've been to a few of these but thus was by far the best they didn't have the wee brownie bits but the flavour of my brownie frape was amazing so sweet and caffinated love you Costa ❤️”

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Posted 1 year ago

“Nice coffee excellent staff can't fault.”

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Posted 1 year ago

“Always a warm welcome, lovely atmosphere and never fail with recommendations.”

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Posted 1 year ago

“Awful place, the staff need training in Customer Services, especially the female employee, I purchased a coffee on the 5th of May, the attitude from the female employee regarding me wanting an extra cup, because my takeaway cup was so hot, I couldn’t hold it, all I got was a dirty look and she said they are double insulated they are okay, really this is the way to treat a customer !”

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Posted 1 year ago

“they didn’t let me use the toilet because I wasn’t buying anything, but i was literally bleeding no joke, they were very rude and we told her it’s an emergency but they still said we needed to PAY to use the TOILET?! ridiculous.”

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Posted 1 year ago

“If I could rate your Borehamwood Tesco branch a zero I would! Your staff refused to serve my daughter who was trying to order something. I brought this up with Elena the manager and she said that she told her staff not to serve my daughter as apparently she was rude. Give your staff more training to deal with customers if this is how they behave. I would like to see where it says in your policy that you reserve the right not to serve customers. Youre an absolute disgrace!!”

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Posted 1 year ago

“Manager in Portlaois was very pleasant one member of staff was extremely rude aggressive in fact obnoxious.I mentioned to the manager that I had a perfectly pleasant interaction with her but not with another member of staff. This member of staff then apperared at the till to interject but I simply walked away.The level of aggression was outrageous”

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Posted 1 year ago

“Very stuffy inside, very slow service, after paying for my coffee I was told they had no sugar whatsoever, only sweetener which I don’t want. Apparently not allowed to put a sign up letting people know they had no sugar!”

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Posted 1 year ago

“Nice environment to study and work in but their is no air conditioning or windows to open so gets hot and stuffy quite easily. There is also very few plugs available to charge devices.”

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Posted 1 year ago

“Polite professional service from staff. Commendable”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 499 reviews