Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been to a few of these but thus was by far the best they didn't have the wee brownie bits but the flavour of my brownie frape was amazing so sweet and caffinated love you Costa ❤️”

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Posted 1 year ago

“Nice coffee excellent staff can't fault.”

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Posted 1 year ago

“Always a warm welcome, lovely atmosphere and never fail with recommendations.”

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Posted 1 year ago

“Awful place, the staff need training in Customer Services, especially the female employee, I purchased a coffee on the 5th of May, the attitude from the female employee regarding me wanting an extra cup, because my takeaway cup was so hot, I couldn’t hold it, all I got was a dirty look and she said they are double insulated they are okay, really this is the way to treat a customer !”

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Posted 1 year ago

“they didn’t let me use the toilet because I wasn’t buying anything, but i was literally bleeding no joke, they were very rude and we told her it’s an emergency but they still said we needed to PAY to use the TOILET?! ridiculous.”

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Posted 1 year ago

“If I could rate your Borehamwood Tesco branch a zero I would! Your staff refused to serve my daughter who was trying to order something. I brought this up with Elena the manager and she said that she told her staff not to serve my daughter as apparently she was rude. Give your staff more training to deal with customers if this is how they behave. I would like to see where it says in your policy that you reserve the right not to serve customers. Youre an absolute disgrace!!”

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Posted 1 year ago

“Manager in Portlaois was very pleasant one member of staff was extremely rude aggressive in fact obnoxious.I mentioned to the manager that I had a perfectly pleasant interaction with her but not with another member of staff. This member of staff then apperared at the till to interject but I simply walked away.The level of aggression was outrageous”

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Posted 1 year ago

“Very stuffy inside, very slow service, after paying for my coffee I was told they had no sugar whatsoever, only sweetener which I don’t want. Apparently not allowed to put a sign up letting people know they had no sugar!”

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Posted 1 year ago

“Nice environment to study and work in but their is no air conditioning or windows to open so gets hot and stuffy quite easily. There is also very few plugs available to charge devices.”

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Posted 1 year ago

“Polite professional service from staff. Commendable”

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Posted 1 year ago

“Visited Godalming Costa great service, polite server, store was clean *****”

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Posted 1 year ago

“The cappuccino at Costa is awful! It tastes the same as Gregg's and McDonald 's. There's a right twang to it. Won't be having coffee at any of them again!”

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Posted 1 year ago

“I have just left my local Costa In binley Warwickshire shopping park, I have been there with my dog multiple times because I was told dog's are allowed in not just service dogs other dogs my dog is so friendly alot of the customers and their children come and say hello to him when we are there he looks forward to going there....today the staff member kirsten was so rude to me she proceeded to tell Me on atleast 5 different occassions that only service dogs were allowed this was infront of other customers but I could sit outside although its raining today...having told me there was a bowl for a drink for dogs she then said she couldn't find the bowl because there had been a clear out ....she is a very rude member of your staff to me and other customers and will do nothing for your business except give customers a bad experience she shrugged her shoulders at me when I said does this mean I cant bring him in again suggesting no...itwas a very bad experience”

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Posted 1 year ago

“I had a KitKat hot chocolate, with whipped cream. It was good and the staff were friendly.”

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Posted 1 year ago

“As always quality of Costa Coffee is brilliant that’s why I always look for Costa coffee shop in the UK and overseas but quality of service and attitude of barista today Thursday the 6th of April in Clacton-On-Sea is below par. I suggest staff requires retraining on acceptable level of customer service at least. The shop is not that busy; why such ATTITUDE which puts off customer to drink coffee?”

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Posted 1 year ago

“Spent 13 pounds and hot chocolate and coffee were luke warm and even added hot water tasted awful.”

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Posted 1 year ago

“The staff are very helpful and kind and there are excellent as their work and they serve you very good I enjoy going to Costa Coffee because the staff so kind and helpful”

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Posted 1 year ago

“The best costa coffe I have ever been! The baristas really know how to make a perfect cappucino and they are always friendly ❤️”

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Posted 1 year ago

“The Team in Stratford Centre is well managed with the manager leading from the front.I go there each morning It does not help when as a company you cannot fix his coffee machine which seem to be always broken.. HELP HIM”

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Posted 1 year ago

“Costa Coffee White Rose nearest to the entrance - Mums latte was luke warm and resembled a flat white (normally have this at Kingsgate in Huddersfiled and it is superb) My cappuccino was luke warm and the froth on top, which is normally think and creamy from Kingsgate, was barely there. The coffee was bitter. I wont be back to this one unfortunately.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 489 reviews