Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mathew and Holly at the Snipe shop in Audenshaw were really helpfel and friendly”

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Posted 2 years ago

“Coffee made as asked. Sounds simple, but so difficult to achieve at other coffee chains.”

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Posted 2 years ago

“Dorchester Costa review. Nice large cup of coffee which is the norm for Costa. BUT The toilets on the ground floor are atrocious. The first time I used the facilities I thought it might have been the cleaner’s day off or a one off but the next time I realised there was no change despite a gap of over 7 days between visits to the store. The waste bin was filthy. There was no toilet paper and the floor looked as though it hadn’t been cleaned since the last visit. There is no excuse for this sort of lack of attention to hygiene in a store which serves customers of all ages. I certainly wouldn’t want to change a child’s nappy on the changing mat.”

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Posted 2 years ago

“Omg whitehaven Costa no bread again, it’s every time I go in and that’s every day there’s never any bread or tea cakes. Not good”

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Posted 2 years ago

“Went to Telford Costa very scruffy shop staff untidy tables left won't be going again”

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Posted 2 years ago

“This morning we stopped at costa drive through leisure park Basingstoke. There were not enough staff, only one person taking orders, we waited a long time to be served. No one said sorry for the wait. The muffins had labels 50% off. So we decided to buy 2. When we got to the counter we seemed to be charged full price! I looked at the receipt and we had paid full price. I asked why this was, at first she said I was wrong and then said that’s a label from last night. No apology at all. Where is the Customer service here. We will not be back.”

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Posted 2 years ago

“I willleave 0 star if I can to. Worst company ever,paying low ,cuting your days off,not enough salary to live a decent life,you need to be an engineer,psycholog and cleaner,matematician or whatever it takes to be good,if you are too good they try to make you leave or make your life a hell. Coffee tastes like water sometime and super lazy baristas.”

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Posted 2 years ago

“Basement full of teenagers. Lie down and feet up on the tables. Loud cell songs eating McDonald’s or drinking red bull…”

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Posted 2 years ago

“Dirty, staff get orders wrong. I've complained before and you gave me free coffee. I don't want coffee, just a clean place to enjoy a coffee. Crewe Costa town centre is disgusting.”

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Posted 2 years ago

“The new dairy free milks are disgusting. Pay to have a good coffee, only for the milk to ruin the taste. I bought/given gift cards for Xmas, but I wouldn't have asked for them if I knew that Costa was planning to move to these cheap nasty vegan milks. There are plenty of good manufacturers out there, most supermarket non dairy alternatives taste good but Coca Colas own brand is the worst.”

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Posted 2 years ago

“Very slow service in Chesham. Waited almost 8 mins in the queue for a hot choc :(”

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Posted 2 years ago

“Costa Quedgeley is my local and the Manager and all his staff are friendly polite and professional and provide a excellent service. 👍😁👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏☕️👏”

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Posted 2 years ago

“My family and I regularly visit the Costa in Nantwich. Dan, who is an employee of the Nantwich Costa is excellent. His customer service is amazing and he always engages well with my daughter. Dan is warm in his interactions and has a great sense of humour. Dan, is an asset”

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Posted 2 years ago

“Great coffee as always, would always recommend”

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Posted 2 years ago

“Costa has been my go to for years, but they’ve changed their alternative milk to a new brand which is revolting. List a customer here Costa”

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Posted 2 years ago

“I visit many Costa Cafes, as I do enjoy a nice Cup of Tea :o). Generally I find the environments nice and relaxed, excellent customer service / staff and a good choice of drinks and food. Although I wish there were more vegan and gluten free options. Anyway generally very good. Except there is one big negative for me, which I wish Costa Senior Management would become aware of and that is the use of chemical Air freshener 'Sprays' in their toilet facilities, which are an absolute health hazard for people like myself with asthma. Potentially fatal for some and others with lung conditions. costa as a well established Company really need to become aware of this, especially in today's health conscious world that is/has moved towards a more caring health conscious society that's values inclusivity and well-being for all. In case anyone from costa reads this, here is some scientific evidence and health organisation information that may be helpful: * Air fresheners and indoor built environments: https://www.sciencedirect.com/science/article/pii/S0360132316304334/ * https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5773620 * 5min. Video: The Effects of Air Fresheners on Lung Function: https://nutritionfacts.org/video/the-effects-of-cleaning-products-and-air-fresheners-on-lung-function/?utm_source=NutritionFacts.org&utm_campaign=f7d0d703c2-RSS_VIDEO_MONTHLY&utm_medium=email&utm_term=0_40f9e497d1-f7d0d703c2-28815706&mc_cid=f7d0d703c2&mc_eid=375beb102c * https://monicawilde.com/air-fresheners-cause-allergic-reactions/ * https://grist.org/living/2012-01-02-ask-umbra-can-air-fresheners-make-you-sick/”

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Posted 2 years ago

“Been to local Costa on Middlewood Road Sheffield and sat in between two tables of cusyomers. Staff have swept the floor after they left but not cleaned either table. One table has had two lots of people sat there and crumbs from first customers still on it. During Covid last year they were cleaning tables between customers and placing timers on the tables, you couldn't sit there until it went off. Now they have stopped. Best time to go for a coffee is when they open at 7am as hopefully been cleaned overnight or any covid germs have become inactive. Thinking twice now about visiting again.”

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Posted 2 years ago

“I asked for a flat white in a take out cup was given in a sitting in cup when I said she changed it the second coffee was a latte she then put that in a cup not a latte glass how hard is it to get 2 coffee orders wrong”

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Posted 2 years ago

“My husband and I are staying in Chineham with my daughter over Christmas. We now live in spain full time so a trip (or 3) to Costa is a really nice treat. Anyway the nearest one is in Chineham Shopping Centre and we’ve been really impressed by the customer service, quality of the food and beverages and particularly the service afforded to us by a lady called Noreen. She was friendly, helpful and above all else cheerful on each of our visits. Many thanks xx”

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Posted 2 years ago

“I visited Eton branch today. Not impressed. Most if the tables and chairs hadn't been put out in the outside area out the back, which is where many of us prefer to sit at the moment, the person preparing the coffees had his mask UNDER his chin and the other person serving, on some occasions, removed her mask to speak to customers. Also, the hand drier in the toilet wasn't working.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 489 reviews