Costa Coffee Reviews

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Popular Questions:

Delivery

How does Costa Coffee deliver? Does Costa Coffee deliver on time?

Customer Service

How can I contact Costa Coffee? How quickly does Costa Coffee resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Costa Coffee.

Visit Website

How quickly does Costa Coffee resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 69% of reviewers feedback is Costa Coffee resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

76.39%

Industry Average

“ Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great ”

- Jules

“ Always call for a coffee after work And alway greeted with a big smile and great service i wish i knew your names girls all i can say is one is leaving for a teaching job [we wish u well] and one is off on holiday to see family I wonder what our coffees will be like with out u girls Wish you all the best ”

- Steph Bettley

“ Quick service but served shoddily, handed me a drink spilt that spilt and didn't apologise for that, store isn't the cleanest and there's an unhealthy amount of flies around the produce. ”

- Anonymous

Costa Coffee Reviews

Customer Service - Good