Country Attire Reviews

Name: Country Attire
Rating: 2.02

2.0 Rating 277 Reviews

25 %

of reviewers recommend Country Attire

Company Reviews

Questions

Metrics

2.0

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Country Attire made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Country Attire 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I searched for a ladies Belstaff item of clothing on several websites and shops but it was not available. However Country Attire had one. It was to be a Christmas present and fearing I wouldn't be able to find another one I purchased it in November 2021. Due to me catching covid over Christmas, I couldn't give it to my girlfriend until 3rd January 2022. Unfortunately the item was the wrong size, I contacted Country Attire 4th January, they arranged for the return of the item even though I had exceeded the 30 day return policy. No qualms or quibbles, so well done Country Attire, I would recommend them and will use them again in the future.”

Helpful Report

Posted 2 years ago

“Faulty item received, cannot get response to emails, cannot get through on phone, do not use, appalling customer service”

Helpful Report

Posted 2 years ago

“Have not sent me a refund for my return. Will not reply to any emails or on instagram”

Helpful Report

Posted 2 years ago

“Sent a t shirt back sent them proof of delivery they ignore all calls and emails. 46 emails sent and no reply had to put a claim in via paypal”

Helpful Report

Posted 2 years ago

“Returned an item before Xmas. Still waiting on a refund. Sent numerous messages through their contact form. Tedious and extremely poor customer service. First and last time using. From all the recent identical poor reviews, I'm wondering if they are in trouble”

Helpful Report

Posted 2 years ago

“Awaiting a credit for over 19 days now! Have sent two messages- no response. Spoke to an advisor after hanging on phone for an hour - they said money would be credited Thurs 13th - still no sight of it! Do not purchase from this website - customer service awful!”

Helpful Report

Posted 2 years ago

“Same story here...Returned item, no refund for almost 20 days. Sent 3 emails, no reply. Tried to call, 35 people waiting! Absolutely horrible service! Avoid avoid avoid!!!”

Helpful Report

Posted 2 years ago

“Same problem as many others. Need to return item but have used their email contact page three times now and still had no reply. Tried phoning on numerous occasions but number 19 in a queue is the best I have achieved but it is usually in the high 30's. They suggest the option of using live chat but it doesn't seem to exist. Altogether a quite awful service (or should I say 'non-service). I will not dream of buying from them again and would suggest others look elsewhere. Very, very poor - a one star review would be overrating their service.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“My wife bought an item from this company for a Christmas present. Unfortunately it didn't fit me. Due to our wedding and honeymoon being three days after Christmas it is only now we've tried to exchange the item for a bigger size but the customer services refused to do so stating it had been five months since purchase! Clearly can't do maths as it was bought at the end of October and we are not yet halfway through January. The item is still in their stock and we are not looking for a refund just a bigger size.... pathetic customer service”

Helpful Report

Posted 2 years ago

“Not answering my emails about an order still not delivered since December 12th. Sent numerous emails, but no reply. Tried phoning, same negative experience. Would advise everyone to avoid using this awful Company.”

Helpful Report

Posted 2 years ago

“Just spoke to Greg who was extremely helpful and brilliant customer service after a pair of boots got delivered to france by accident (my error) and they have sent a replacement next day. it did take a while to get thorough on hold - but well worth it for that great customer service!”

Helpful Report

Posted 2 years ago

“I have tried contacting by e mail and phone. No response. This is so frustrating. Live Chat doesn't seem to exist”

Helpful Report

Posted 2 years ago

“Ordered a Barbour jacket for my hubby for Christmas. Too small, sent back, still waiting 2 weeks later for refund. Tried calling, held on in queue for 26 mins then call got disconnected. Emailed, no reply. I'm FUMING”

Helpful Report

Posted 2 years ago

“I needed to return a sweater and exchange for a larger size. Have emailed and had no response, and telephoned customer service. On three occasions I was number 25 in the queue. I held for over an hour and still was no where near, so I gave up. DO NOT BUY FROM COUNTRY ATTIRE.”

Helpful Report

Posted 2 years ago

“Had to return items - 2 jacket, one was refunded and one not, even though they were in the same package. This company is running a scam - how can so many people be saying the same thing, clearly this is a scam they run. I'm open to joining with other to file a law suit - is their a facebook group??”

Helpful Report

Posted 2 years ago

“I also was worried about ordering a pair of shoes from Country Attire, after reading all the reviews. I’m happy to say I received them on time delivered to US. I think the majority of these negative reviews has to do with sizing and returns. My advice, triple check your UK sizing to your size.”

Helpful Report

Posted 2 years ago

“I need to return an item, I followed instructions and received a RAN returns number, follow the instructions but ReBound will not accept it. I tried ringing last week and started at number 28 in the queue. I waited on hold for four hours, got to number one in the queue and was hung up on. Appalling. I have since emailed three times and have not had a reply. Do not order from this company.”

Helpful Report

Posted 2 years ago

“Same problem as everyone else,need to return Christmas present that is to small but no reply to emails or Twitter account. Poor customer service at best I know that there might be issues with staff shortages but just let us know..”

Helpful Report

Posted 2 years ago

“Bought pair of Ugg slippers 23rd of November for Christmas present Unfortunately they didn’t fit. I just needed to return them .Can’t fault delivery just the fact you can’t contact customer service Emailed on 27th dec returned automated email saying it looks like I’m out of time to return but they would reply within 48 hours . It’s now 5 th jan no reply. Everytime I telephone I’m number 27 in the Queue (what are chances of that) ?? I will never ever order from this company again ,their customer service is as far as I’m concerned is non existent. I’m now left with a pair of exspensive slippers that dont fit Come on country attire Get your act together. I would like a refund But I won’t hold my breath.”

Helpful Report

Posted 2 years ago

Country Attire is rated 2.0 based on 277 reviews