Name: DICK'S Sporting Goods
Rating: 1.76

“Drove to East Hanover to get Ninja wheel as the web site stated it was in inventory. Got there they couldn't find any, but told me that the Willowbrook store had 2 in inventory. Drove there in Christmas traffic. They had non in stock. Had them check store room and they did not find any. Wasted 2 hours. Finally bought on Amazon which I should have done in the first place. Get you inventory system corrected !”

Helpful Report

Posted 5 years ago

“To be fair, my only interaction with Dick's has been online & with their phone customer service. This was my first & LAST transaction with this company my experience was that bad. I ordered a white Nike bra online on their Thanksgiving Black Friday Sale. I received the bra on 12/4, & the product was bad. The bra was absolutely filthy. It had arm pit stains, stains along all the elastic going around the entire bra where it would rub against skin, ink, dust, & dirt. It looked as if it had been worn & then returned & mopped the warehouse floor. I called their customer service number immediately & spoke to the 1st of a long line of reps. In honesty he was great & the only one who cared about the customer. He apologized, stated that this was unacceptable, was immediately shipping a replacement, & because of the deplorable condition of the item I received, also refunding me & gave me the new order # with the estimated ship date. He also stated that I would receive a confirmation e-mail with the tracking # & I would also receive a phone call from their customer relations department to follow up on what happened. Per this rep "Dick's was going to make this right." That comes & goes with no e-mail, no phone call. I call on 12/6, speak to another rep to see if the order shipped. This rep states that the order shipped, to expect delivery around 12/12. Again, that date comes & goes, no package. I called today, 12/15, again to find out where my package is & state the above. The 1st rep I get this time around is horrible: rude, does not even verify my account - name, etc, my questions are answered with dead silence, & outright states that my replacement order never shipped because I "never paid the bill." I met that with hanging up. I called again, got another rep who was really good & did care. I explain all of the above again, & he states that he sees all that in my account & admits that the 1st rep on 12/4 had made a mistake, that because I was refunded they cannot send out a replacement - even though they had A) Sent out a disgraceful product & B) That's what was promised. I stated this & the fact that I had now been jerked around for 11 days at this point: No one had followed up with me in a phone call, no e-mail was sent, a rep stated that the order shipped on 12/6 even though that was clearly NOT the case, & even after all that again, no one called to state that a mistake had been in the 1st place! Not to mention the disgraceful piece of junk they thought was okay to ship me to begin with, & even with the sale it was Nike & still $24. The rep stated he agrees with me & again he can see it notated in their system that I was promised this, the multiple calls, the hassle I've gone through, & that IT WAS THEIR MISTAKE. However, there was nothing he could do but he could send me to a supervisor. I wait now 8 minutes for the supervisor to come on the line. I again explain the above & what I've gone through. He states that although it was their mistake, they won't honor any of it, but he can upgrade the shipping & I can pay for the item again at a reduced cost of $17.97. I paid $24.60 at initial purchase. I declined the offer, wished him well, & the call ended. I remained calm throughout the call, but I've been mad all evening. I only gave them 1 star because I had to, if there was an option to leave zero stars I would have. They do not stand by their products & they do not value their customers. The fact that a shoddy product made it in a box & was shipped out to me & to document promises made to a customer, admit to it, then renege on that, then ask for payment with a $6.63 discount, the fact that this went for 11 days & most likely would have kept going on had I not called is completely dishonest & insulting. I ended up purchasing a replacement with a reputable company that values their customers. This is the worst customer service I have received in a long time & the worst product that has ever been shipped to me. Save yourself the aggravation & from wasting your time & money, & go with another retailer that stands by their product, customers, & word. I would pay triple at Big 5, Amazon, etc then deal with this company ever again.”

Helpful Report

Posted 5 years ago

“To be fair, my only interaction with Dick's has been online & with their phone customer service. This was my first & LAST transaction with this company my experience was that bad. I ordered a white Nike bra online on their Thanksgiving Black Friday Sale. I received the bra on 12/4, & the product was bad. The bra was absolutely filthy. It had arm pit stains, stains along all the elastic going around the entire bra where it would rub against skin, ink, dust, & dirt. It looked as if it had been worn & then returned & mopped the warehouse floor. I called their customer service number immediately & spoke to the 1st of a long line of reps. In honesty he was great & the only one who cared about the customer. He apologized, stated that this was unacceptable, was immediately shipping a replacement, & because of the deplorable condition of the item I received, also refunding me & gave me the new order # with the estimated ship date. He also stated that I would receive a confirmation e-mail with the tracking # & I would also receive a phone call from their customer relations department to follow up on what happened. Per this rep "Dick's was going to make this right." That comes & goes with no e-mail, no phone call. I call on 12/6, speak to another rep to see if the order shipped. This rep states that the order shipped, to expect delivery around 12/12. Again, that date comes & goes, no package. I called today, 12/15, again to find out where my package is & state the above. The 1st rep I get this time around is horrible: rude, does not even verify my account - name, etc, my questions are answered with dead silence, & outright states that my replacement order never shipped because I "never paid the bill." I met that with hanging up. I called again, got another rep who was really good & did care. I explain all of the above again, & he states that he sees all that in my account & admits that the 1st rep on 12/4 had made a mistake, that because I was refunded they cannot send out a replacement - even though they had A) Sent out a disgraceful product & B) That's what was promised. I stated this & the fact that I had now been jerked around for 11 days at this point: No one had followed up with me in a phone call, no e-mail was sent, a rep stated that the order shipped on 12/6 even though that was clearly NOT the case, & even after all that again, no one called to state that a mistake had been in the 1st place! Not to mention the disgraceful piece of junk they thought was okay to ship me to begin with, & even with the sale it was Nike & still $24. The rep stated he agrees with me & again he can see it notated in their system that I was promised this, the multiple calls, the hassle I've gone through, & that IT WAS THEIR MISTAKE. However, there was nothing he could do but he could send me to a supervisor. I wait now 8 minutes for the supervisor to come on the line. I again explain the above & what I've gone through. He states that although it was their mistake, they won't honor any of it, but he can upgrade the shipping & I can pay for the item again at a reduced cost of $17.97. I paid $24.60 at initial purchase. I declined the offer, wished him well, & the call ended. I remained calm throughout the call, but I've been mad all evening. I only gave them 1 star because I had to, if there was an option to leave zero stars I would have. They do not stand by their products & they do not value their customers. The fact that a shoddy product made it in a box & was shipped out to me & to document promises made to a customer, admit to it, then renege on that, then ask for payment with a $6.63 discount, the fact that this went for 11 days & most likely would have kept going on had I not called is completely dishonest & insulting. I ended up purchasing a replacement with a reputable company that values their customers. This is the worst customer service I have received in a long time & the worst product that has ever been shipped to me. Save yourself the aggravation & from wasting your time & money, & go with another retailer that stands by their product, customers, & word. I would pay triple at Big 5, Amazon, etc then deal with this company ever again.”

Helpful Report

Posted 5 years ago

“We purchased an elliptical on black Friday, and the company they use for delivery and instillation, Select Express, will not change the delivery day. I told them at least 3 times any other day would work, and I'll be out of town on November 10th, but as of today, they still have not got back to me for an alternate delivery day. I called Dicks customer service number and a very rude women said that I would have to talk to the delivery company and it's out of their hands. I was given only 1 option for delivery, and they already took the $$$ out of my account. This will be my final purchase that I ever make from Dicks Sporting Goods!”

Helpful Report

Posted 5 years ago

“Best customer service experience I have had in a long time.. Emma the cashier was sooo sweet to my Daughter and I. She was all smile 😊 with all her customers, Black,white and etc. it was a breath of fresh air .. Thanks Emma and keep it up. Town center Store number 2401”

Helpful Report

Posted 5 years ago

“Easy ordering and decent ship time”

Helpful Report

Posted 6 years ago

“Ordered an item only to find out days later it was cancelled. Went to order the item again in a smaller size and now I get another email that says cancelled the item is not in stock. They need a need way of keeping inventory. This was a gift for Xmas could have went somewhere else. Now looking more into it this company doesn’t get good reviews from what I see online!!!”

Helpful Report

Posted 6 years ago

“Guaranteed delivery date with product in cart said 12/24. That’s the only reason I chose the product. Then when checking the order status the next morning it had changed to 12/26. Called to figure out what happened and spoke with a customer service agent named Jasmine Smith who said I was wrong(how nice). I wasn’t, your website messed up and now my Xmas gift is screwed up. Her manner was horrible and she even laughed at me. Wouldn’t connect me with her supervisor. I asked for her supervisor’s number or someone else to talk to and then she gave me an automatic HR phone number and extension that was for employee benefits not customers. Terrible experience.”

Helpful Report

Posted 6 years ago

“Went to dicks to purchase white Sox gear for the fans in my xmas list and no Sox apparel anywhere in store.plenty of Cubs gear.shame on you Chicagoland dicks! Will never shop in your store again. 👎☹”

Helpful Report

Posted 6 years ago

“Bad customer service. No one on the customer service line can help even a manager. Their internal systems are terrible and cannot cancel an order online if was just puchased and instead force the customer to go into the store to fix and get credit. Fix your computer system!”

Helpful Report

Posted 6 years ago

“Sold me a product they never had, did not refund my money until I called them four times over a month.”

Helpful Report

Posted 6 years ago

“Good selection and some reasonable prices, but you have to watch and know what is a good deal because some items are overpriced.”

Helpful Report

Posted 6 years ago

“as an avid sports family, we shop at Dicks Sporting Goods frequently- among the sports my family enjoy is Sporting Clays. however, your company has chosen to stop selling to my young adult athletes the #1 necessary equipment needed for our family sport - shotguns Who is Dicks to choose what sports my children choose to compete in and purchase the necessary equipment for. we have in the past purchased several shotguns and numerous other sports equipment from Dicks... this ends today im sorry to say i know we are just one family & this will probally have little effect on a large companys bottom line, however this is really our only recourse for a family that is having a so called sporting goods store dictate what sports are appropriate for young athletes to play”

Helpful Report

Posted 6 years ago

“I love all of these complaints that mostly seem to be coming from the internet ordering process. It is atrocious. I ordered an item, was told it would be here in 3 day and then 2 days later learned it wasn't even shipped. Tried to cancel my order at this point, for some reason I wasn't able to cancel because they could not tell where in the process my order was. Miraculously I got an e-mail the next day saying my order was unfortunately delayed. Contacted customer service again and was told I still couldn't cancel my order. So basically I will eventually get an order a good week or 2 after I was supposed to get it and customer service was essentially non existent. If this was Amazon, this order would have been cancelled immediately and I would never have been charged, no questions asked. Yet this store must be so desperate for any sale it can get it won't cancel it. This is just one reason of many why this store is going bankrupt and has a steeply declining stock price during great market conditions. I will visit this store once more in my life and that will be to return the product and get my money back once I receive it. Which just leads to one more reason why you are going bankrupt - let's spend the money to ship the product vs cancelling and at least saving money on the shipment. This place has got more holes than swiss cheese and I am sure good ole Dick has no idea. Good riddance Dick you won't be missed.”

Helpful Report

Posted 7 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

Helpful Report

Posted 7 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

Helpful Report

Posted 7 years ago

“Returned my order and was told on the phone it takes up to 4 weeks for a refund on an item that was delivered already to their location , unbelievable, now in days what company takes that long to process a refund !!!!! NEVER AGAIN!!!!”

Helpful Report

Posted 7 years ago

“Ordered spin cycle shorts for my daughter; great quality, but price was kind of high. However, delivery was within 5-6 days as promised.”

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Posted 7 years ago

“Bought some top quality hiking boots for winter hiking. So far, so good!”

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Posted 7 years ago

“It’s too small”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

DICK'S Sporting Goods Reviews