DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.79

1.8 Rating 174 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 13th September 2024

Anonymous // 01/01/2019

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“We purchased an elliptical on black Friday, and the company they use for delivery and instillation, Select Express, will not change the delivery day. I told them at least 3 times any other day would work, and I'll be out of town on November 10th, but as of today, they still have not got back to me for an alternate delivery day. I called Dicks customer service number and a very rude women said that I would have to talk to the delivery company and it's out of their hands. I was given only 1 option for delivery, and they already took the $$$ out of my account. This will be my final purchase that I ever make from Dicks Sporting Goods!”

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Posted 4 years ago

“Best customer service experience I have had in a long time.. Emma the cashier was sooo sweet to my Daughter and I. She was all smile 😊 with all her customers, Black,white and etc. it was a breath of fresh air .. Thanks Emma and keep it up. Town center Store number 2401”

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Posted 5 years ago

“Easy ordering and decent ship time”

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Posted 5 years ago

“Ordered an item only to find out days later it was cancelled. Went to order the item again in a smaller size and now I get another email that says cancelled the item is not in stock. They need a need way of keeping inventory. This was a gift for Xmas could have went somewhere else. Now looking more into it this company doesn’t get good reviews from what I see online!!!”

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Posted 5 years ago

“Guaranteed delivery date with product in cart said 12/24. That’s the only reason I chose the product. Then when checking the order status the next morning it had changed to 12/26. Called to figure out what happened and spoke with a customer service agent named Jasmine Smith who said I was wrong(how nice). I wasn’t, your website messed up and now my Xmas gift is screwed up. Her manner was horrible and she even laughed at me. Wouldn’t connect me with her supervisor. I asked for her supervisor’s number or someone else to talk to and then she gave me an automatic HR phone number and extension that was for employee benefits not customers. Terrible experience.”

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Posted 5 years ago

“Went to dicks to purchase white Sox gear for the fans in my xmas list and no Sox apparel anywhere in store.plenty of Cubs gear.shame on you Chicagoland dicks! Will never shop in your store again. 👎☹”

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Posted 5 years ago

“Bad customer service. No one on the customer service line can help even a manager. Their internal systems are terrible and cannot cancel an order online if was just puchased and instead force the customer to go into the store to fix and get credit. Fix your computer system!”

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Posted 5 years ago

“Sold me a product they never had, did not refund my money until I called them four times over a month.”

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Posted 5 years ago

“Good selection and some reasonable prices, but you have to watch and know what is a good deal because some items are overpriced.”

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Posted 6 years ago

“as an avid sports family, we shop at Dicks Sporting Goods frequently- among the sports my family enjoy is Sporting Clays. however, your company has chosen to stop selling to my young adult athletes the #1 necessary equipment needed for our family sport - shotguns Who is Dicks to choose what sports my children choose to compete in and purchase the necessary equipment for. we have in the past purchased several shotguns and numerous other sports equipment from Dicks... this ends today im sorry to say i know we are just one family & this will probally have little effect on a large companys bottom line, however this is really our only recourse for a family that is having a so called sporting goods store dictate what sports are appropriate for young athletes to play”

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Posted 6 years ago

“I love all of these complaints that mostly seem to be coming from the internet ordering process. It is atrocious. I ordered an item, was told it would be here in 3 day and then 2 days later learned it wasn't even shipped. Tried to cancel my order at this point, for some reason I wasn't able to cancel because they could not tell where in the process my order was. Miraculously I got an e-mail the next day saying my order was unfortunately delayed. Contacted customer service again and was told I still couldn't cancel my order. So basically I will eventually get an order a good week or 2 after I was supposed to get it and customer service was essentially non existent. If this was Amazon, this order would have been cancelled immediately and I would never have been charged, no questions asked. Yet this store must be so desperate for any sale it can get it won't cancel it. This is just one reason of many why this store is going bankrupt and has a steeply declining stock price during great market conditions. I will visit this store once more in my life and that will be to return the product and get my money back once I receive it. Which just leads to one more reason why you are going bankrupt - let's spend the money to ship the product vs cancelling and at least saving money on the shipment. This place has got more holes than swiss cheese and I am sure good ole Dick has no idea. Good riddance Dick you won't be missed.”

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Posted 6 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 6 years ago

“Staff was friendlier than other sporting goods stores. Better quality brands as well.”

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Posted 6 years ago

“Returned my order and was told on the phone it takes up to 4 weeks for a refund on an item that was delivered already to their location , unbelievable, now in days what company takes that long to process a refund !!!!! NEVER AGAIN!!!!”

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Posted 6 years ago

“Ordered spin cycle shorts for my daughter; great quality, but price was kind of high. However, delivery was within 5-6 days as promised.”

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Posted 6 years ago

“Bought some top quality hiking boots for winter hiking. So far, so good!”

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Posted 6 years ago

“It’s too small”

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Posted 6 years ago

“They truelly have the worst customer service. I ordered a pair or shoes over two weeks ago and my order kept getting canceled. I called and ordered multiple times until two orders went through even though I only wanted one. They charged me twice and mailed two pairs of shoes. I never received the pairs of shoes. I'm not sure if something happened with ups or DSG. I called and asked to get a refund for one of the charges and another pair mailed to me. A manager told me that they couldn't give me a refund and that they have shipped out a new pair. I still haven't received my pair of shoes and I have been charged over $150 for a pair of shoes that costs about $70. At this point I doubt that I will get anything mailed from them. My only option is to contact my back and try to dispute the charge.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

DICK'S Sporting Goods is rated 1.8 based on 174 reviews