Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

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Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Informed product would be delivered by certain date but nothing arrived, very hard to contact anyone, cut off during live chat and then tried by phone but delivery date could not be found. Advised we would get response within 72 hours and so we are sleeping on a mattress with no bed for the foreseeable and no way to make a complaint, form doesn’t work!”

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Posted 4 years ago

“Ignorant and poorly trained staff”

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Posted 4 years ago

“Waited in all day for mattress delivery that never showed. Customer service have told me they will investigate but this could take up to 72 hours. I'm over 60 years old and now sleeping on my sofa. Not happy about Dunelms customer care. They've got my money and don't seem to be in any hurry to sort this out”

Helpful Report

Posted 4 years ago

“I ordered a kettle and matching 4-slice toaster from Dunelm online and both were delivered - free delivery over £49 - but only one side of the toaster worked. My daughter returned it to store for a replacement, as guided to from their online advice. Unfortunately, it in only available online so received a refund. Of course, ordering online at cost of £45 it is under the free delivery amount so emailed them about this but 4 days later, still no reply. I will be returning the kettle and will buy elsewhere as there is no excuse for no response.”

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Posted 4 years ago

“Waiting so long for my order it’s ridiculous. Haven’t received my item yet. But when it comes it would be nearly a month. Ridiculous.”

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Posted 4 years ago

“Lost my first order, failed to contact me back, order then arrives late with incorrect items. Online chat very very unhelpful. Never have I received such poor service !!”

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Posted 4 years ago

“grey stripe vertical blinds these are the worst thing I've ever wasted my money on , ordered 8 blinds , 7 vertical grey stripe & 1 roller blind , 3 x 183cm blinds & 4 x 122cm blinds , 2 of the 183cm both arrived damaged & also both very poor quality blinds in general , the veins are from a material that buckles & kinks in the packaging so once fitted you have wonky veins that don't appear to be straightening as the material is like thin plastic instead of a material that wouldn't defect from being bent up in a box . The parcels that didn't arrive in a cardboard box was packaged in green polythene & absolutely no protection to the contents inside after contacting Dunelms they reluctantly sent out a replacement blind I could replace the damaged veins with but this arrived in a worse state than the previous blinds , I can only presume they decided to send me damaged stock as the box arrived battered & the veins had cuts into them through the front of the packaging , these really are awful quality & I do not recommend this product at all I'm surprised they even sell them to be honest they're that crap , theyre however super easy to install but the veins are no good & will not straighten out so they look terrible , if I can save anybody else from such a huge disappointment & waste of money then it will go some way towards the upset I feel from poorly packaged & definitely the wrong material for veins to be made out of products . steer clear people these are junk .”

Helpful Report

Posted 4 years ago

“I went with my Mum to the store where she purchased 2 sideboards costing £600 in total. I had a phone call the next day to say that they would be delivered on Saturday 24th October. They didn’t arrive and we weren’t advised we had to call and be told that they were coming on 10th November. On 9th November i called to check and was told yes they are coming tomorrow. I then received a text message reminding me that they were coming. Guess what? They didn’t turn up and again we weren’t advised. When I called 8 was told that the delivery had been cancelled. I was promised a call from a manager but didn’t ever get one. Shocking service.”

Helpful Report

Posted 4 years ago

“I am very unhappy ,I have never experienced such dreadful service! After buying 2 faulty rugs I realised when checking my bank statement that 3 payments had been taken from my account. I was refunded for the faulty rugs , 1 of these payments had been taken without any authorisation. I sent a copy of my statement to customer services and I am still trying to recover this money , after many e mails backwards and forwards and 2 phone calls I have now been told to go to the bank to recover these funds!!! I am astonished by the incompetence and lack of an apology for all the inconvenience these purchases have caused me. How can any company take an extra amount of money without authorisation?”

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Posted 4 years ago

“Great customer service at Dunelm Birkenshaw Industrial Estate for two weeks in a row from Holly.”

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Posted 4 years ago

“The Curtain fitting team at the St Albans Store are so efficient especially when I was unable to order my kitchen blind due to lockdown. With the persistance and efficiency of the team, my order went ahead. I cannot recommend the team enough. In the past I have paid well over the odds for blinds to be fitted in my home, Dunelm go a far greater job at a 1/3 of the cost”

Helpful Report

Posted 4 years ago

“Absolutely brilliant member of staff at Dunelm, Weston super mare, Jenn in the restaurant is phenomenal she goes the extra mile to keep the customers safe, cleaning all tables and chairs as well as organizing customers so that everyone is socially distanced and all with a lovely smile. Fantastic service well done Jenn.”

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Posted 4 years ago

“Great customer service today at Dunelm Birkenshaw Trading Estate Uddingston from Holly when she was managing the queue outside and also later at the till point. What a really helpful, approachable and friendly staff member. I was shopping with my daughter on Sunday 25th October.”

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Posted 4 years ago

“I went into Don elms in rugby and purchased a chest of drawers the staff at the branch was so professional I just wish every company could offer Customer Services like Don elms I’m so happy with my purchase I would like to say a big thanks for all the help I received while I was in store thank you done elms”

Helpful Report

Posted 4 years ago

“Purchased some bedding today and the lady who served me muttered something and I just smiled at her, later when I got home I started to open the purchases, soon as I took it upstairs I could see the colour was not going to match my decor, it looked different in the shop, I was shocked when I looked closer at the package and it said once opened no exchange or refunds due to hygiene issues. So I've basically just wasted my money, shame on you Dunelm........ Wish I'd of purchased elsewhere and I'd of had no problem returning it, for god sake you can return underwear and swimsuits with a receipt ....”

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Posted 4 years ago

“I love my beautiful green vase and the light twigs.”

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Posted 4 years ago

“I bought a bottom sheet and duvet cover. Sheet was damaged. When I returned it, the girl was so rude and unhelpful, not wanting to refund their faulty goods. When spending that much money on a duvet cover you would expect it to come with pillow cases, sadly not, so I had to buy them separately. Not value for money, very thin material, advertised as 100% cotton but horrid feel, easily creased.. Would not recommend. You can’t return bedding but in my opinion it’s substandard and not as advertised. I feel I’ve been ripped off.”

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Posted 4 years ago

“excellent, professional, friendly service from staff at bromborough store, in particular Katie who spent time discussing the sofa i plan on purchasing. she was very knowledgeable and patient thank you Katie x”

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Posted 4 years ago

“I paid £135 for 5th Avenue curtains and the lining is all wrong causing curtains to not sit straight. Very disappointed to pay this kind of money for curtains”

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Posted 4 years ago

“I bought a mattress topper. Took it home and tried it on my bed. It was obviously substandard. I tried to return within hours but this ‘law breaking’ company refused to exchange. Managers (I talked to two) both unhelpful, rude and argumentative. Shoppers beware !”

Helpful Report

Posted 4 years ago

Dunelm is rated 2.3 based on 1,107 reviews