Name: Dunelm
Rating: 2.25

“Will not buy 100% cotton duvet covers again. They wash and iron ok but crease up very badly on the bed and do not look nice I will not be using it again it is a waste of money. Having said that the 50+50% duvets are excellent and everything I have ever bought from Dunelm has been good. Please don't sell these items they are not worthy not you. Beryl Hood”

Helpful Report

Posted 4 years ago

“I purchased a bed on the 15th of June. Delivery date given was 15th of July. Received several updates about my order, including a few yesterday to confirm the delivery today. Like an idiot, I cleared the room and dumped my old bed!! Waited for the text message I was promised this morning with a time slot. I got a text alright...."Sorry we are unable to deliver your order due to a problem with our network. We will contact you in 48 hours" I contacted customer service. Apparently the courier only got part of my order!!. Do you want a refund or shall I raise another order. Simple question.. How long will it take to deliver if you raise another order? their reply. Can you just confirm if you want a refund or raise another order. I have no words. Why did I not read the customer reviews first. Still no further forward.... .Is this a genuine company? Why do they get away with it? What is the point of the Consumer Right Act”

Helpful Report

Posted 4 years ago

“Used the Click and Collect twice recently after seeing reviews on delivery. Ordered a roller blind and a throw. Both very nice products, excellent information on pick up times etc and contact free collection outside of Taunton store. Very good service from friendly staff.”

Helpful Report

Posted 4 years ago

“I ordered 2 lots of blinds had to order on line as don't do them in store, ordered them paid and was given a delivery date it came and went no e-mail to say what was going on had to e-mail customer service to be told by someone called Mathew that he was looking into why they hadn't been dispatched from the warehouse and would get back to me in 2 working days time, 10 days later still none the wiser when I will receive them have had to e-mail customer service another 2 times but still nothing from you, feel absolutely disgusted that you can't even be bothered to at least let me know if I'm likely to get delivery, in my oppinion you perhaps shouldn't advertise things for sale if you can't supply just a thought. Feel one star is to much wouldn't give any in my oppinion sloppy customer services without a doubt.”

Helpful Report

Posted 4 years ago

“First time using. Wont use again. Ordered a kitchen set click and collect. Collected, got back to car to find the coffee jar from the set missing. Went back into store, non on the shelves. Said I would keep it for discount. They need to refund the order for me to purchase again at discount price. Wouldnt use my online receipt, had to go back out and lug heavy items into store again in the pouring rain. For sake of £3 and going round the one way system again I left the store. Wont use again.”

Helpful Report

Posted 4 years ago

“Take your money and deliver nothin I ordered stuff over a month ago and it’s now 3 weeks late for delivery. And no response from customer service. AVOID!”

Helpful Report

Posted 4 years ago

“Wish I had read the reviews before I placed my order. Ordered 11 blinds on the 3rd June told delivery would be the 25th June and like all of you nothing. Don't reply to the emails so its become very stressful due to the amount of money they have of mine without no products. I just hope that I can get my money back via Paypal as its a lot of money to lose and its so upsetting. When you buy from a company like Dunelm you just don't expect this to happen. Dunelm should be totally a shamed of how they are leaving customers and if they can not able to get orders out orders then stop taking more orders until they have sorted out all the customers that are left like myself and many others, disgraceful.”

Helpful Report

Posted 4 years ago

“I generally like Dunelm, however my now "not-so-recent" experience with ordering online left me extremely disappointed. It has to be the most awful online shopping experience I have ever had. On the 6th of June I have ordered 4 pillows that were scheduled to be delivered on or before 15th June. On the 17th I had tried to contact Customer Services as they still hadn't arrived. The telephone service is suspended so you can now only fill in a form to send away. The query gets picked up normally 24h+ later which is understandable giving the present situation. What it's ridiculous is that the reply is a standard "we are investigating...will take around 72hours".EVERY TIME! 2 and a half weeks later...after contacting customet services the 3rd time as nobody is willing to reply with a status update..I still get the same reply. Less than helpful is an understatement! Lovely shop, atrocious customer service!”

Helpful Report

Posted 4 years ago

“I generally like Dunelm, however my now "not-so-recent" experience with ordering online left me extremely disappointed. It has to be the most awful online shopping experience I have ever had. On the 6th of June I have ordered 4 pillows that were scheduled to be delivered on or before 15th June. On the 17th I had tried to contact Customer Services as they still hadn't arrived. The telephone service is suspended so you can now only fill in a form to send away. The query gets picked up normally 24h+ later which is understandable giving the present situation. What it's ridiculous is that the reply is a standard "we are investigating...will take around 72hours".EVERY TIME! 2 and a half weeks later...after contacting customet services the 3rd time as nobody is willing to reply with a status update..I still get the same reply. Less than helpful is an understatement! Lovely shop, atrocious customer service!”

Helpful Report

Posted 4 years ago

“No stars should be given, a month and a half and still no delivery, company sent tracking number but the delivery company claim they never received the item from Dunelm, now have to involve PayPal trying to reclaim my money back. Be aware that PayPal have a time limit for claiming your money back. Be aware stay away from them and save yourself the hassle.”

Helpful Report

Posted 4 years ago

“Useless. Customer service a joke”

Helpful Report

Posted 4 years ago

“Why does message not send to Dunelm on their 'Where is my parcel' page. Have tried several times and does not send. Fed up with waiting for a 3rd item since the end of May.”

Helpful Report

Posted 4 years ago

“i ordered a set last yr not had it for more then 12 months chairs falling apart parasol snapped i have tried to email on several occasions can you please contact me to return the goods for a full refund”

Helpful Report

Posted 4 years ago

“Ordered 3 items on the 26th May. Still waiting for the third. According to Dunelm its on it's way, but it must be by pigeon post, because not received 1st July. Will not use their Online service again.”

Helpful Report

Posted 4 years ago

“Wrong labels put on click and collect items. No receipt given out for refunded item - had to be done electronically - ergo wrong refund given and still waiting for balance owing. Emailed, acknowledged. Eventual reply asked if complaint sorted. Well no, still waiting. Wrote long screed giving full explanations codes included (noddy to big ears)..... hoping for reply and refund.”

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Posted 4 years ago

“Never received my item that was due over 5 weeks ago. Call centres are closed and I have left 2 emails. Nothing has been done.”

Helpful Report

Posted 4 years ago

“Ordered 5 items: 1 was paid for, had a call to confirm delivery the following day, then had an email confirming my cancellation. Customer service did not answer call as I had not cancelled so sent email which was answered a day or two later saying the item was out of stock. 1 item arrived broken and on returning it to local store was not given any evidence of my return and was asked to wait for an email, however, as emails and phone calls had not been received with other orders was a little worried that no email or refund would be sent and with no evidence of return I would have no recourse. 2 items arrived damaged but not so bad I can't disguise or hide it in some way. 1 item ok. Have no confidence in online service. Customer service have never answered a call. Emails and calls on day of delivery not forthcoming. I did receive refunds when I was told I would but not as quickly as the money was taken. Would buy from store so I can check product myself. Will never order online again.”

Helpful Report

Posted 4 years ago

“Placed order 17th may, payment was taken 19th may, have sent 40 emails, just get automated reply, phone lines are closed, have had to contact credit card company to get a refund, would never use this company in the future, and advise anyone thinking of placing an order not to bother, worst company in the UK”

Helpful Report

Posted 4 years ago

“Terrible company, ordered wallpaper that hasn't arrived, raised a complaint, no response from them, can't call them (no answer), sure they will blame covid-19, can it really take a month to organise delivery of 5 rolls of wallpaper. Other companies are delivering fine. An excuse of a company.”

Helpful Report

Posted 4 years ago

“I'm still waiting for my delivery that should have arrived on or before 1st june. No contact after completing the online form for the 3rd time. No contact number works to physically talk to someone. So I'm left out of pocket with no product”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Dunelm Reviews