Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally people are one to jump on the negative reviews but i truly believe that Dunelm Customer service deserves to get a positive review. Long story short.. bought a beautiful chandelier and there was so much wrong with it however Dunelm were superb in rectifying the situation, reordering it for us and checking to see whether we had received the replacement. Couldn't be happier with the way they responded to our complaint. So professional and helpful! Things do go wrong but the way it gets handled speaks volumes. Thanks again Dunelm!”

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Posted 6 years ago

“I always receive fantastic customer service at Dunelm!”

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Posted 6 years ago

“Superb service from Linda at the Chelmsford Clocktower branch.”

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Posted 6 years ago

“Went into duelm in Worcester looking for lights the one I wanted was out of stock Jodie the assistant was so helpful she tried to order one but the warehouse was out of stock she managed to find one in kiddermister store and called to reserve one for us. Nothing was too much trouble. A credit to your store”

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Posted 6 years ago

“Linda in dunelm at clocktower, Chelmsford was extremely helpful in searching through stock to source exactly the item I requested.”

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Posted 6 years ago

“I ordered a dreamland fur overblanket to be picked up at Garston branch, Liverpool. Absolutely no problems, kept up to date and at store when stated. And I love the overblanket.”

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Posted 6 years ago

“Thank you, I have just received delivery of my furniture, the delivery men couldn’t have been more helpful Excellent service from store to door. I will certainly shop at Dunelm again and recommend you to all my friends”

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Posted 6 years ago

“Got everything we needed under one roof”

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Posted 6 years ago

“Nothing was too much bother fro Michael the gentleman that was helping me. The order was placed and I went back the next day to buy another piece of furniture. Michael dealt with it and took the item out to my car. I was concerned that the order I had put through the day before did not have my email so Michael checked it for me. He rang me at home with a number to ring to ask if the email was on the order. Everything was in order and Michael rang me again to see if everything was ok. That is what I call personal shopping and it was absolutely terrific. If anyone goes to Sittingbourne Dunelm to purchase furniture ask for Michael”

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Posted 6 years ago

“Purchased curtain poles, made to measure curtains and tiebacks. Very pleased with the result, and the consultant was very helpful and efficient. The curtains were available before the four weeks advised.”

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Posted 6 years ago

“Great shop with good produce & wonderful prices. Highly recommended.”

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Posted 6 years ago

“My parcel was delivered the next day to my surpris which was good.. The towels are lovely, and the colour matches my bathroom well.”

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Posted 6 years ago

“Good service, fast delivery, good prices”

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Posted 6 years ago

“I just have to let you know that all the staff at the Hatfield Road stAlbans store are so lovely. I have been going there for years and have bought lots of items there. Last time I went there one of the roads leading to your store was closed one way. You could go up but couldn't go down. That was me lost !!! While I was in the store I thought I would ask a member of staff an alternative way. He could not have been more helpful. He got a map up on his computer to show me. Not only that he printed it out. What a lovely lovely man. His name was Dominic, hope I have spelt that right as he needs recognition for his brilliant customer service. Thank you again Dominic and thank you Dunelm's for your brilliant staff.”

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Posted 6 years ago

“Had a problem with lost bed parts ( due to a house move!). Had some problems actually getting through to customer services. However once I was able to talk to someone the problem was solved quickly and efficiently”

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Posted 6 years ago

“Good selection available. Good website. Shop well laid out. Excellent staff attitude”

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Posted 6 years ago

“The store I visited was in Rochdale and the lady that served me (Anne) was fantastic went far beyond her role as a sales assistant. Great store great value and trained members of staff”

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Posted 6 years ago

“Great stores with so much variety and brilliant prices”

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Posted 6 years ago

Hi Hayley Thanks for the great feedback. We look forward to seeing you in store again soon. Best Wishes Stuart

Posted 6 years ago

“We have visited Dunelm Telford today with a complaint about some lamp shades bought 3 weeks ago. We had the most magnificent young lady serve us. She went above and beyond to sort out our problem. Unlike the Wolverhampton Store where they were totally unhelpful. We would advise everyone to travel to Telford Dunelm where the customer is respected.”

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Posted 6 years ago

“Blackpool dunelm BARRY in charge of the rugs was so helpful . Although the rugs we wanted to look at were large he took them down so we could see them on the floor , we laughed and oh my what a lovely person not one moan and because it was not in stock he said it should be in on next delivery and he would ring as soon as in which he did , it now sits on my lounge floor . Thank you Barry keep up your customer skills can't fault you .”

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Posted 6 years ago

Dunelm is rated 2.3 based on 1,107 reviews