“I am extremely disappointed with the way eDreams has handled my situation. I was charged €90 for a Prime membership I never intended to subscribe to, leaving me with €0 in my bank account and no money for food or basic necessities. Despite my urgent request for a refund and clearly explaining my financial distress, eDreams refused to help me. This is not just poor customer service; it’s cruel and unacceptable.
I never wanted this membership, and I wasn’t even aware I had an account with them prior to this charge. If they wanted to charge me for one month of usage, fine – but to charge me for a full year when I don't want or need their service is outrageous. I’m now left in a dire situation, struggling to make ends meet because of their refusal to process my refund.
This has put me in a life-threatening position, and eDreams' lack of empathy or willingness to assist someone in such a desperate situation is shocking. I’ve even provided proof of my financial hardship, but they still refuse to act. I will be taking this matter further, as this kind of treatment is completely unacceptable.
Avoid eDreams at all costs – they show no regard for their customers' well-being, and their practices are both unfair and deeply disappointing.”
“Absolute scam. Booked a last minute flight in desperation didn’t realise the company is not actually registered with Ryanair and you need to then use a Face ID to inform Ryanair you are legitimate!
Then, the company took off 90 pounds for a subscription that I didn’t ask for. Absolutely a scam DO NOT USE EDREAMS”
“I have made a booking on 16th of October and was given an option to take Prime membership for FREE (trial) for 15 days then get charged 89.99 Euros after that, with promise that you can cancel anytime! I was prompted that option after I’ve already entered my email and payment details. The following morning my credit card was charged the 89.99! I called to enquire why and I was told by agent that system detected that my account already existed and that I have already had a free trial back in April 2022!! And that I’m not entitled for free trial or refund as this is in the Ts and Cs in the email which they sent me AFTER I have already subscribed for the free trial!!! As a SW engineer I don’t know how a system would allow you to register again with same email without prompting you that you’re already registered, or give you the option for a free trial after entering your information if you’re not entitled for one! I also think that it’s clear scam when they wait until after you subscribe, then send you the terms and conditions!! I’m claiming a charge reverse through the credit card company, but want to warn everyone about this scam! Apparently it was up to me to remember I signed up for free trial 2 and a half years ago and that when I click on “free trial” it’s not really free trial!!!”
“They failed to book my flights but took my money and won’t refund it. They say they guarantee best prices but are 30% more expensive then buying the flights directly. Shocking service. Do not use this company.”
“In the worse page where you can buy your tickets, they offer you a discount just being part of the "Prime". Then, in case that you want to unsubscribe you have to pay the difference which is higher than in the rest of the pages.
Worse pay ever!. I will not buy anything thought them.”
“Bonjour
J ai réservé un billet d avion le 13septembre 2024 pour une amie et a ma grande surprise un prélèvement de 3487tl non autorisé a été effectué le 8octobre 2024.en contactant le service eDreams j ai été confronté a une équipe désagréable qui n a fourni à une explication ils affirment que ces abonnements s activement automatiquement mais je n ai jamais donné mon accord.
Cette situation est extrêmement frustrante et je me sens trahi par leur manque de transparence je déconseille fortement eDreams a quiconque cherche un service fiable et honnête. Leur approche du service client est inacceptable”
“eDreams is the biggest scam to date, how they are still operating is beyond me. They have been flagged for years on their horrible service, fake tickets and bad reputation for refusing to refund customers. I absolutely regret not verifying their reputation before booking. I wouldn't be shocked if they bought most of the reviews here. There's no way.
It's been over 8 months now for me since they left me high and dry. I'm stuck in a different country, got laid off my job in my country, suffered depression and life ruined because of eDreams.
Their system would not let me cancel my flight and for their convenience, they marked me as 'no show', when I asked what informs their decision to say I am no show I don't get sound answers. After blowing up their email, they kept asking me to wait for resolution, wait for refund that the flight is considering but it never happened. At this point I was slipping into depression & could no longer fight but I'm back & now they will pay for what I have suffered psychologically because of what this did to me.
I want my money eDreams & stop telling me about airlines. This has nothing to do with airlines but EVERYTHING to do with your web interface which would not let me cancel and get my refund! I won't stop until I get compensated. I won't stop spreading the word about your service, I will go on every review platform and social media page with links from other people too as proof!”
“Stay away from eNightmares. Do never buy anything from them!
They will keep your bank information and start to charge you for a “membership” you NEVER asked for.
But it seems to be that I agreed to their fine print when I bought my ticket last year.
I don't even know what their membership is for. I didn’t even know about the existence of a membership with them.
They don’t even indicate how to cancel the membership.
I called my bank, and the agent knew right away what I was talking about. They were so used to that, I didn’t even need to explain.
They couldn't reverse the eNightmares billing but they blocked them for me, and deleted my information from their system; information they kept without me knowing about it.
Then, I wasted my time, trying to contact their support system. I was waiting forever listening to an annoying “sound” until I ended up hanging up.
The time I would spend trying to call them again, I’m spending it writing this warning to everyone who might fall in their trap, and I will write a detailed letter to the European Commission with an official complaint and a screenshot of all the similar stories I read on reviews websites.
And don’t be surprised to see my review everywhere I will be able to post it.
I will keep people posted on the progress of my case.”
“The system has subscription automatically renewal, which I didn't aware of. The web application is intentionally let user has auto renewal mode and it is hard to figure out the way to cancel subscription. When I requested a refund on the 3rd day, they denied it and insist me to use the service.
Contacting to the customer service is limited and cost expensive, because they only support VIP with free. There is no email contact for you to send your request.
The company is intentionally put you in the position of paying money. Somehow like a cash machine only.”
“Warning ‼️ this is a scammer ticketing platform ‼️ don’t be attracted by their low price, it’s only a beginning of the nightmare ‼️
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.”
“I booked a ticket that offered a discount if I did a 30 day RISK FREE Prime Trial. NO SURPRISES. I entered all my previous and present account info into THEIR SYSTEM. They specifically stated no charge until 9/27 unless I canceled. They also did not charge when I paid the ticket. In addition they also sent an email stating the memebership would start 9/27 unless I canceled.
Upon checking my account they DID charge $69.99 that day. When I called they said I had used a Prime 2 years ago but their system does not recognize the info until we PAY. At NO TIME was there an indication when I made the purchase and signed in and verified all my customer information ON THEIR SITE IN MY ACCT did they indicate I did not qualify. They sent ME the pop up offering the trial.
After many many round abouts they now will refund $16 since I got a ticket "discount". I asked for an invoice that shows they paid the carrier $127 for a $79 ticket but they cannot. It is now a $53 "service fee" to purchase the $79 ticket and return to me only $16. I would NEVER have done that had they simply said, shown, informed that I did not qualify. They did the exact opposite and AFTER said Oops.
This company is GOOD at
stealing and should be
ashamed. I have dealt with a lot of companies and this one by far is the absolute worst. All their customer service is in India and they could care less that they are wrong and read from a script. Once they steal your money they will give you every excuse to keep it and laugh about it. Blatant fraud.”
“I booked the ticket for my son through eDreams from Paris to NY with Norse Atlantic, but at the airport, they refused him for boarding because he’s 13. EDreams said they take no responsibility even though I have provided birthday and other info to them during the booking. Booking went through with no warning, they are just collecting their money. Now I think of it, they probably won’t even allow for full refund, had we known it earlier.
I would avoid both eDreams and Norse Atlantic at all cost.”
“Thieves, avoid. Please read the newspapers. Do not fall for this Scam Company. You have ZERO PROTECTION!!!!! Stole €2,120 from elderly couple almost 80 years old. My partners father had to cancel next day due to heart problem. We had paid insurance with them aswell. They literally took the lot!! Unreal. Incident occurred last year. PLEASE DO NOT USE THIS COMPANY. THEY HAVE NO EMPATHY AND THEY ARE 100% RUTHLESS!!! Now because of my negative review, they have just reached out for "More Information" EDreams did not want to know anything regarding this case prior to my negative review. I am prepared for more "STONEWALLING" by EDreams. Once THEY GET - YOUR MONEY, it's NEVER coming back!!!! Sort this out and I will ammend my review(s), on Trustpiliot, and an any and all other Apps and websites, accordingly, and in the interest of fairness.”
“Edreams will not refund my money. When we had a world wide outage July 17th I was unable to travel. Edreans toñd me I had to contact the airlines directly and the hotel directly to get a refund. I did. Now they are saying that the hotel is non refundable and I have to wait a month until they get money back from the airlines to refund me. Horrible greedy scammers.”
“Customer service phone number is +44 20 7660 2213. I post it here because it requires advanced investigation skills in case of emergency such as rebookings. Which, just notice, will not be handled by the agency. I had my flight cancelled and the day after on edreams still the reservation appeared as ongoing and completed. I spent 2 days over the phone, I had to send them the cancellation proof received by email and the optioned flight agreed with the flight company; the agency denied to issue the electronic ticket for my rebooking (as I said everything had been already handled by the flight company; edreams was just supposed to accept the flight change and they kept changing my flight plans. I managed to request my rebooking ticket directly to the flight company after hours of pushing and chasing. Extremely stressful situation: DO NOT BOOK TROUGH THE WEBSITE.”
“Scammers - They showed the price in dollars and charged me pounds
Additionally they showed me 6 bags while booking and then that changed to 5 bags and the 6th at a cost of 80$ but when I tried to buy the 6th bag it showed at 250$”
