Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,299 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order yet”

Helpful Report

Posted 1 month ago

“Excellent service and excellent product. I have noticed over the past few years there seems to be an element of shrinkflation but I do fault electric tobacconist for this.”

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Posted 1 month ago

“very trustworthy!!!!!!!”

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Posted 1 month ago

“Electronic Tobacconist is very prompt on their shipment some very pleased with their service the product can use a little bit more upgrade but overall I'm pleased”

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Posted 1 month ago

“Thank you for your prompt response”

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Posted 1 month ago

“Each and every order gets here faster faster. I appreciate the fast response to every question I’ve ever asked! Getting ready to place another order shortly. I’m happy I found your company! Thank you, Leslie”

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Posted 1 month ago

“This is the only really good online Vape store I've experienced ...out of half a dozen or so. Prices, response and dispatch times are excellent.”

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Posted 2 months ago

“It was resolved. Thank you”

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Posted 2 months ago

“I realy like BLU. I like that the devise is rechargeable. My favorite pod is Tobacco Ice”

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Posted 2 months ago

“VERY good service”

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Posted 2 months ago

“I have been using e-cigs since the beginning of the pandemic due to the convenience of shopping online and home delivery. ET USA continues to meet my needs with quality product andgreat customer service.”

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Posted 2 months ago

“HAVE NOT RECEIVED MY ORDER AS OF 10/2/24”

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Posted 2 months ago

Hi Susan, thanks for taking the time to leave us a review. We regret to hear that you didn't receive your order. Upon reviewing your correspondence with our team, we can confirm that the order was unable to be delivered and returned to us. Your e-wallet was credited with the full amount of the original purchase on September 26th. Should you wish to reorder the product, you may do so using the credit available in your account. Please do not hesitate to reach out if you need further assistance. Best Regards - ET Team

Posted 2 months ago

“website has gotten hard to navegate”

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Posted 2 months ago

“I love this site. They have what I need and ship it pretty quickly.”

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Posted 2 months ago

“Excellent great customer service”

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Posted 2 months ago

“Cubano is the only tobacco I like”

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Posted 2 months ago

“I'm extremely happy buying my NJOY e-cigarettes from you for the past 3 years. A slight delay with delivery sine new gov. regulations, but order is always correct and less expensive than local purchase.”

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Posted 2 months ago

“The cartridges were fine, but half of the solo power units did not work! It was way too much money to pay for something that did not work. You should send me 3 more power units that did not work to make it right with me. I would appreciate it very much, that way I would keep on doing business with you in the future.”

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Posted 2 months ago

Hi Carolyn, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with your Vuse Solo Power Units. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 2 months ago

“Company, Electric Tobacconist, as a source of vape products is good. I just hope they ony carry products with good performance. REMOVE VUSE VIBE IN THEIR SUPPLIES!”

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Posted 2 months ago

“They are very respectful and friendly.”

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Posted 2 months ago

Electric Tobacconist USA is rated 4.8 based on 35,299 reviews