Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,284 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm extremely happy buying my NJOY e-cigarettes from you for the past 3 years. A slight delay with delivery sine new gov. regulations, but order is always correct and less expensive than local purchase.”

Helpful Report

Posted 1 month ago

“The cartridges were fine, but half of the solo power units did not work! It was way too much money to pay for something that did not work. You should send me 3 more power units that did not work to make it right with me. I would appreciate it very much, that way I would keep on doing business with you in the future.”

Helpful Report

Posted 1 month ago

Hi Carolyn, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with your Vuse Solo Power Units. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 1 month ago

“Company, Electric Tobacconist, as a source of vape products is good. I just hope they ony carry products with good performance. REMOVE VUSE VIBE IN THEIR SUPPLIES!”

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Posted 1 month ago

“They are very respectful and friendly.”

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Posted 1 month ago

“Very OK with price--little more than expected. Need some help(i.e.What to do?) A couple of the units will not charge--tried over and over. They are bad! What do I do? Eat the cost or send them back--this happened before when I purchased units at a BP Gas station. Any suggestions? Respectfully--R.M.Baron”

Helpful Report

Posted 1 month ago

Hi Richard, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with a couple of your Boulder Pro Disposables. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 1 month ago

“Would wish to order more, but with unmarked wrapper.”

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Posted 1 month ago

“Product FINALLY arrived after 30 days. Everything was as I ordered it, but the delivery time is VERY sub-par!! If you're looking for something within a week I'd suggest shopping elsewhere!”

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Posted 1 month ago

“I have be ordering from. Electric Tobacconisst for over a year now & find them so convenient to use!”

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Posted 1 month ago

“Their flavor is great and the price is good, could be a bit cheaper or I’d like some coupons”

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Posted 1 month ago

“The order came quickly and was accurate.”

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Posted 1 month ago

“I love the products and prices. However, no customer service. Order dispatched august 28, 2024. Today s oct 1 and still have not received it. Sent in 2 reports but still no response.”

Helpful Report

Posted 1 month ago

Hi Kathy, thanks for leaving us a review. We apologize for the delay in your order’s arrival. Upon reviewing your correspondence with our team, I can confirm that we responded to your inquiry within a few minutes on Friday, September 27th. Kindly check your spam or junk folder in case our reply was filtered there. We are currently awaiting further updates from our delivery partner and will reach out to you as soon as we receive more information. Best Regards - ET Team

Posted 1 month ago

“Great company. Reliable. Shipping is not always fast but they are responsive and try their best with all the US regulations. Would love to see more nicotine free or low nicotine products and would love if ET could bring in more Brands like “Vuse Go” which is sold in Europe!”

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Posted 1 month ago

“Delivery time very good”

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Posted 1 month ago

“Orders were delivered in a timely manner and aheld the correct items. Of course I would appreciate a bigger discount o the amount I order each time.”

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Posted 1 month ago

“customer servivce very good.”

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Posted 1 month ago

“Convient delivery and typically very fast”

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Posted 1 month ago

“Excellent and efficient service. Thank you”

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Posted 1 month ago

“great company”

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Posted 1 month ago

“ET provides a valuable service for vapers: a way to buy vape pods in bulk! Vape purchases are limited to 3 items a day in FLA. very inconvenient. I get a month’s worth of pods for a competitive price delivered to my door. Sometimes it takes a few days to receive them, so it’s important to plan ahead.”

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Posted 1 month ago

“I could not use the device because it was for refillables I use cartridges that fit into pen like devices. Do you have anything like that? They usually come with a charger.”

Helpful Report

Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,284 reviews