Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with product and delivery. About ready to place another order. Thanks !”

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Posted 1 month ago

“I have always had great success ordering here and I am very happy with the product and the service. Delivery is reliable and timely, usually about a week. The products are legitimate. I would absolutely recommend this site for your nicotine ordering needs.”

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Posted 1 month ago

“Simple ordering process. Timely tracking progress notification.”

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Posted 1 month ago

“Great product and very fast delivery.”

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Posted 1 month ago

“I am impressed with the service and the product. I recently went online to get all my Vuse Alto products, and although shipping can take a long time, it’s not the fault of this company. Each of the first two times I sent an email about my order being stuck in transit, and each time I did that I had my order delivered. This last time I actually just ordered what I wanted giving S&H a three week time frame and I did get what I ordered in time. This past year it has been hard to get out of the house to buy my pods, so online shopping has been a necessity. And I thank ET for their speedy intervention when it was needed. I must add that thus far I have received zero duds, which is a huge difference from buying them locally.”

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Posted 1 month ago

“Very easy to shop & the website is intuitive & functional. It would be nice if the free shipping break point were a bit lower, but, otherwise, ET is a great site to shop at, & the customer service is always friendly.”

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Posted 1 month ago

“I was so angry. I ordered these refills for my blue ecig and the guy knocked on my door, but never gave me time to get there. I do have disabilites an d it takes me a little more time to answer the door. Every time I would go to the door when he would come. I would see him driving away.Now I have no code to re-order And I don’t know what to do. I have money at the electric tobacconistbut I don’t know how to do it and all you have is a stupid online email. No phone number how annoying.”

Helpful Report

Posted 1 month ago

Hi Linda, thank you for taking the time to share your review. We're very sorry to hear you encountered this issue with the delivery. We can confirm that your order was returned to us, and a full credit was applied to your account. No code is required to re-order—you can simply use the credit attached to your account at checkout. We see that you have already been in touch with our team, and instructions on how to use your credit have been provided. If you need any further assistance, please reach out via our Help Desk. Best Regards - ET Team

Posted 1 month ago

“Will buy again! Fast shipping! Very HAPPY customer! Thank you!”

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Posted 1 month ago

“I’ve gotten every order so far just don’t know it takes so long to ship out and receive them plus a deal would be nice too. I’m sorry my last order has said out for delivery for the past two days and I still haven’t received them yet 2219267/4333699 is the order # , tracking number is WHC8252A151A8”

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Posted 1 month ago

“The ease of ordering has made it very convenient for me as I travel.”

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Posted 1 month ago

“I still have not received my feb 20th order”

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Posted 1 month ago

Hi Tammy, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. While our orders typically arrive within 10 business days, occasional delays can occur. Your tracking information confirms that your order has reached the final mile carrier, meaning it should be with you very soon. We truly appreciate your patience and if you need further information or assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 month ago

“Electric Tobacconist is awesome but the quality of Blu Cherry Disposables has slid down hill . I see the lot number (14360) is the same for the last few orders . Sometimes the blu light doesn't light up or the juice runs out pretty fast . Hopefully a new batch will get back on track . jim edwards”

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Posted 1 month ago

“Order was never received. Despite repeated contacts by email to determine the location and timing of the arrival of the order, it was never provided. After waiting for 5 weeks (and being told it was not considered late until 40 days), they told me the order had been returned and I was being charged a $20 restocking fee. Pricing is just "OK" but delivery and service are a disaster - and then charging me $20 at the end is nothing but a SCAM! Nothing positive to say about Electric Tobacconist and BLU regarding this experience.”

Helpful Report

Posted 1 month ago

Hi Timothy, thank you for taking the time to share your review. We’re sorry to hear that you didn’t receive your order. According to our records, delivery attempts were made and the order was subsequently returned to us. Our team provided you with a couple of resolution options: full credit to your ET account for reordering or a refund minus the restocking fee. As you have disputed the delivery attempts, we are currently conducting an investigation. If no confirmation or proof of the attempts is received, the remaining amount will be refunded. We appreciate your patience and understanding during this process. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 month ago

“Very pleased with my delivery!! Just have to plan out the extended delivery time for future orders! Thank you!!”

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Posted 1 month ago

“I prefer the Blu Gold Leaf pods 1.2% over other vapes. I can't get them anywhere else, so I am delighted to be able to get them from Electric Tobacconist. The prices are good and they ship them right away. They make the process as easy as possible and the delivery time is very good considering the distance.”

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Posted 1 month ago

“Order was great but a little slow to receive it. But product was good.thank you allbfor great service keep it up.”

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Posted 1 month ago

“shipping cost more than the product. Won't be purchasing here again.”

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Posted 1 month ago

“This company sucks, I do believe it's a fraud, stay away!”

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Posted 1 month ago

Hi Janet, thank you for your review. We’re sorry to hear about your disappointment and any confusion regarding your order. To clarify, our team reached out to you regarding order number - ETUSA3776358-108 on January 24th. Unfortunately, the Vuse Alto Menthol Pods you ordered were out of stock, and as a result, we issued a full refund. We sincerely apologize for any inconvenience this may have caused. If you have any further questions or require assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 1 month ago

“Large variety & terrific customer service”

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Posted 1 month ago

“Very good quality Vuse batteries”

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Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews