Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order. I contacted the company multiple times for a month and a half for a full refund. I sent them a photoshop of their guarantee delivery. They refuse to give me a refund. Do not order from this company. Is total scam”

Helpful Report

Posted 1 week ago

Hi Lisa, thanks for taking the time to leave us a review. We're very sorry your order was lost in transit. I can confirm our team responded to your enquiry on April 3rd. We are happy to process your refund under the "ET Package Protection guarantee" however, we're awaiting your response. Please get back in touch with us confirming the acceptance of the terms of the guarantee and we can process this for you straight away. Best Regards - ET Team

Posted 1 week ago

“Never received the order and never received my refund.”

Helpful Report

Posted 1 week ago

Hi Robert, thanks for leaving us a review. We sincerely apologize that you didn't receive your order. Upon checking your correspondence with our team, we can confirm that your refund was processed on Thursday, April 3rd. As mentioned, it usually takes 3-5 business days to appear in your account. Since it’s only been two business days, we appreciate your patience and assure you it will be with you very soon. Best Regards - ET Team

Posted 1 week ago

“I was so angry. I ordered these refills for my blue ecig and the guy knocked on my door, but never gave me time to get there. I do have disabilites an d it takes me a little more time to answer the door. Every time I would go to the door when he would come. I would see him driving away.Now I have no code to re-order And I don’t know what to do. I have money at the electric tobacconistbut I don’t know how to do it and all you have is a stupid online email. No phone number how annoying.”

Helpful Report

Posted 1 month ago

Hi Linda, thank you for taking the time to share your review. We're very sorry to hear you encountered this issue with the delivery. We can confirm that your order was returned to us, and a full credit was applied to your account. No code is required to re-order—you can simply use the credit attached to your account at checkout. We see that you have already been in touch with our team, and instructions on how to use your credit have been provided. If you need any further assistance, please reach out via our Help Desk. Best Regards - ET Team

Posted 1 month ago

“I’ve gotten every order so far just don’t know it takes so long to ship out and receive them plus a deal would be nice too. I’m sorry my last order has said out for delivery for the past two days and I still haven’t received them yet 2219267/4333699 is the order # , tracking number is WHC8252A151A8”

Helpful Report

Posted 1 month ago

“Order was never received. Despite repeated contacts by email to determine the location and timing of the arrival of the order, it was never provided. After waiting for 5 weeks (and being told it was not considered late until 40 days), they told me the order had been returned and I was being charged a $20 restocking fee. Pricing is just "OK" but delivery and service are a disaster - and then charging me $20 at the end is nothing but a SCAM! Nothing positive to say about Electric Tobacconist and BLU regarding this experience.”

Helpful Report

Posted 1 month ago

Hi Timothy, thank you for taking the time to share your review. We’re sorry to hear that you didn’t receive your order. According to our records, delivery attempts were made and the order was subsequently returned to us. Our team provided you with a couple of resolution options: full credit to your ET account for reordering or a refund minus the restocking fee. As you have disputed the delivery attempts, we are currently conducting an investigation. If no confirmation or proof of the attempts is received, the remaining amount will be refunded. We appreciate your patience and understanding during this process. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 month ago

“This company sucks, I do believe it's a fraud, stay away!”

Helpful Report

Posted 1 month ago

Hi Janet, thank you for your review. We’re sorry to hear about your disappointment and any confusion regarding your order. To clarify, our team reached out to you regarding order number - ETUSA3776358-108 on January 24th. Unfortunately, the Vuse Alto Menthol Pods you ordered were out of stock, and as a result, we issued a full refund. We sincerely apologize for any inconvenience this may have caused. If you have any further questions or require assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 1 month ago

“I placed an order for approximately ($70.00) with an estimated arrival time of 5-7 business days. I have not only not received my products but I have received no email updates about my products and even when I sign directly into my Electric Tabacconist account, I get zero updates. This experience has been frustrating. When you attempt to seek help for some insight of where your order is, you are prompted into a loop of links that change the estimated delivery time from 5-7 business days to claiming as a customer (I) may have to wait for as long as 40 days before I will be considered for a “lost product.” I placed my order nearly 2 weeks ago and haven’t received a single update via text or email. This is unfortunate given that on Feb/18, a day after I placed my order with you Electric Tobacconist, I had placed an order from a competitor - Element Vape. I received emails of communication to update me on everything to do with my order and received an estimated time frame similar to your delivery time frame. However, unlike Electric Tobacconist, my order from Element Vape was received even quicker- only a 3 day wait before my products arrived. They offered a fabulous method of communication and quick delivery! I am very disappointed with my order from this company! I am requesting a full refund and a cancellation of my order. I would appreciate a quick resolution to this as I’m tired of waiting and have grown inpatient with the poor experience I have been provided.”

Helpful Report

Posted 1 month ago

Hi Daniel, thanks for taking the time to leave us a review. We mention that orders can take up to 7-10 business days for delivery, and today marks the ninth business day. According to the tracking information, the most recent update was from yesterday, and your package is now with our final-mile carrier. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We thank you for your understanding and patience. If you have any further questions please don’t hesitate to reach out to us via your ticket. Best Regards - ET Team

Posted 1 month ago

“I placed my order back in November and still have not received it 3 months later. Also have not received any response to 6 tracking requests I've made. I put a stop payment on this order and will never order from or refer this company to anyone.”

Helpful Report

Posted 2 months ago

Hi Diane, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. After reviewing our system, we cannot locate any prior correspondence from you regarding this issue. We can confirm that your order was dispatched on December 26th, and as it has now been over 40 days since your purchase, it is covered under our ET Package Protection. A member of our Customer Service Team has reached out to you via email to assist in resolving this matter as quickly as possible. We look forward to hearing from you. Best Regards - ET Team

Posted 2 months ago

“Did not get my order & send massages No one to contact for refund”

Helpful Report

Posted 2 months ago

Hi Kevin, thank you for taking the time to share your review. We’re sorry to hear that you haven’t received your order. Upon reviewing your tracking details, we see that delivery was attempted three times, but unfortunately, you were unavailable to receive it. As a result, the carrier is returning the package to us. We understand that you’ve been in contact with our team, and they have provided you with the option of a reshipment or a refund. We are currently awaiting your response, and once confirmed, we will proceed accordingly. If you cannot see our response we'd recommend checking your spam folder. Best Regards - ET Team

Posted 2 months ago

“I had to send multiple e-mails just to get a 30 cent refund issued to me. And this was because a 5% newsletter sign-up discount wasn't applied correctly. So your systems don't calculate very basic math accurately, and I had to wait multiple days just to get this straightened out. This doesn't make me want to place any more orders with your company.”

Helpful Report

Posted 2 months ago

Hi Tony, thanks for taking the time to leave us a review. We’re sorry to hear you encountered a slight discrepancy with one of our discounts. However, I’m pleased to see our team was able to resolve this for you and refund the 30-cent difference. Our team is actively working on this and it will be resolved promptly to prevent it from happening again. Best Regards - ET Team

Posted 2 months ago

“This company takes forever to ship. They were getting better but now they’re getting worse a year or two ago. They were incredible and then they switched carriers and now it’s impossible to get anything less than 30 days. I don’t know anybody who wants to wait 30 days to receive a product.”

Helpful Report

Posted 3 months ago

Hi Jennifer, thank you for taking the time to share your feedback. We’re sorry to hear that your order took longer to arrive than expected. Upon reviewing our system, we can confirm that your order was dispatched the following working day. While we aim to deliver within 10 business days sometimes delays can occur, we see that your delivery took 13 days, and we sincerely apologize for any inconvenience this may have caused. Due to the PACT Act, we can no longer ship with USPS; FedEx, or DHL, and we are now reliant on private carriers that make compliant deliveries. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 months ago

“Delivery was awful took weeks to get the product. carrier Never tried to set up an acceptable time to deliver.”

Helpful Report

Posted 3 months ago

Hi Tom, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). If you need to provide additional information in the future, we are more than happy to pass on any special instructions to the carrier upon request. We appreciate your patience and are pleased that your order was successfully delivered. Best Regards - ET Team

Posted 2 months ago

“NEVER RECEIVED THE ORDER!!!!”

Helpful Report

Posted 3 months ago

Hi Olivia, we appreciate you taking the time to share your feedback. We apologize for the delay in the delivery of your order and understand the inconvenience this can cause. We’re pleased to see that you’ve been in touch with our team and that your order has now arrived. We appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 months ago

“I never received my order”

Helpful Report

Posted 3 months ago

Hi Michelle, thank you for taking the time to leave us a review. We sincerely apologize for the delay in delivery of your order. We’re glad to see that you’ve already reached out to our team and that your order has now been successfully delivered. We appreciate your patience and understanding. Best Regards - ET Team

Posted 2 months ago

“TERRIBLE. It's been 16 days since order. It has been sitting in a town for the past 9 days. I WILL NEVER BUY FROM THEM AGAIN.”

Helpful Report

Posted 3 months ago

Hello, thank you for taking the time to leave us a review. We apologize for the delay in the delivery of your order. Our records show that you have already reached out to our team via the Help Desk, and we are awaiting further updates from the carrier. Please rest assured that we will contact you promptly once we receive any new information. Additionally, your order is protected under our ET 40-Day Package Protection for added peace of mind. Thank you for your patience and understanding. Best Regards - ET Team

Posted 3 months ago

“I have been trying to contact you since I placed my order in October. It took 46 days for my order to be delivered. The business card enclosed with that order states a full refund will be made if the order takes more then 40 days. Where is my refund?”

Helpful Report

Posted 4 months ago

Hi Lynn, we’re sorry to hear your order took longer to arrive than expected and you had trouble reaching out to us. After reviewing our system, we couldn’t locate any emails or tickets under your details. Unfortunately, in rare cases, delays may occur with the final mile carrier. Please note that refunds under our “ET Package Protection” policy apply only to undelivered orders deemed lost. Since tracking confirms delivery and you’ve acknowledged receipt, the service has been fulfilled. Thank you for your understanding. Best Regards - ET Team

Posted 4 months ago

“My delivery took more than ten days from the date of the order. It was finally at the carrier site but not being delivered. I sent a ticket and customer service responded right away. They contacted the carrier and it was delivered the next day. Thank you Customer Service. You might want to order at least 12 to 15 days before you need them.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to share your review. We regret that your delivery took more than ten days and apologize for any inconvenience this may have caused. However, we’re pleased to hear that our Customer Service Team was able to assist you promptly and ensure you received your order the following day. We thank you for your patience and have a nice day. Best Regards - ET Team

Posted 2 months ago

“I did not recieve my order. and the ticket system for communication is awful.”

Helpful Report

Posted 5 months ago

Hi Elizabeth, thanks for taking the time to leave us a review. We're sorry to hear there was a delay in the delivery of your order. Please know that our team is always available to assist with any queries via the Help Desk on our website. Upon reviewing our system, we’re pleased to see that you got in touch with us and that your order has been successfully delivered. If you need further assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 months ago

“I haven’t received my order yet”

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Posted 5 months ago

“Product FINALLY arrived after 30 days. Everything was as I ordered it, but the delivery time is VERY sub-par!! If you're looking for something within a week I'd suggest shopping elsewhere!”

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Posted 6 months ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews