EMP UK Reviews

Name: EMP UK
Rating: 2.38

2.4 Rating 109 Reviews

33 %

of reviewers recommend EMP UK

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Metrics

2.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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EMP UK 1 star review on 1st September 2024

Anonymous

EMP UK 1 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

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“Customer service is really poor, and the delivery times seem to have got longer. I have been shopping with them for many years and a paid up VIP. However its noticeably got more expensive and the delivery times longer, and the returns process is poor. It can take over a week on receipt of your return to receive either a refund or your replacement. They won't send a replacement until they have received and processed the return. This can take several weeks in which time the item you wanted is out of stock or NLA. I did contact EMP for comment before posting but received no response.”

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Posted 2 years ago

“Do not use!! Terrible company!!!!! Awful service. Avoid. Ordered a shirt and 3 weeks later the item hasn’t arrived. And was never received by Royal Mail. Contacted their customer service and was given a very vague answer and no real update and told different things. Was told I’d have to re order the now out of stock item. Wouldn’t recommend!! Their customer service is terrible. They lie. Avoid!!!”

Helpful Report

Posted 2 years ago

“Items perfect with great prices. Very quick delivery. Out of work at moment but back soon and definitely will be ordering again.”

Helpful Report

Posted 2 years ago

“Waiting ages for clothes.. refunded and not told not happy at all with them.”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company. They make so many mistakes. In my last order (which will be my last), they sent me a hoody instead of tracksuit bottoms. They are refusing to refund me until I take the time to go out and send the wrong item back to them. I will then have to wait for them to receive it, give them 48 hours to process it and wait 3-5 working days to get the correct item. They just make excuses for their poor customer service so not surprised that they are not recommended at all. Buy elsewhere to save all the time wasted and hassle you get with this company.”

Helpful Report

Posted 2 years ago

“There stuff is ok but you can get it all on Amazon a damn site cheaper. For example pack of 5 black fruit of the loom teeshirts on EMP is around 35 quid for a set. On Amazon there 15 quid for set. Brandit is also a popular brand on EMP merch. But again go on Amazon or any other site and you'll get it cheaper along with free postage too. The band merch stuff sure that's more or less legit on pricing when you go on to the band's ofically merch store which I prefer doing over using a 2nd carrier like EMP as at least I know the band I'm supporting is getting there profit but personally EMP merch is a rip off when you compare prices ellse where with what ever the brand was your buying. Now I just get brandit clothing off Amazon instead.”

Helpful Report

Posted 2 years ago

“ORDERS COME FROM EUROPE....NOT UK. BLOODY CON! AVOID!”

Helpful Report

Posted 2 years ago

“Charged me £120 for two items. Only delivered one. No way of getting in touch. No refund, no contact. Just straight up theft.”

Helpful Report

Posted 2 years ago

“Always pleased Delivery pretty quick and although quite expensive never had a problem with the quality of the clothes”

Helpful Report

Posted 3 years ago

“Never had a problem until today. I had ordered 2 items and applied a discount code that was being advertised on their site at the time. The invoice shows the discount "£12 off" was applied to the whole order. Sadly I had to return one item (the cheaper one) but was refunded only a partial amount. I queried this using their "chat" service. The response was delayed and then short, unhelpful and rude. They said the main part of the order wasn't valid for the voucher but did not explain why, or the terms and conditions of said discount code. When I asked for further clarification as to why a sale item was valid and not a full price one (as their other offers normally say the opposite), they provided a screenshot with the phrase "we have proof". This merely showed the total transaction amount at their end, not evidence that the discount code only applied to refunded item. I pointed this out and they said "you were refunded the correct amount". I gave up after that as it was clearly a waste of time. Even if I have misunderstood the t&cs, the interaction didn't need to be so rude or unhelpful.”

Helpful Report

Posted 3 years ago

“The clothes are lovely style wise but the quality compared to the high prices is not great .I paid over 129 for a coat after one day of wear it gone all bobbily not good also found it wasn't sitting right and found I was prespiring due to the cheap quality of the material”

Helpful Report

Posted 3 years ago

“Pathetic. I made an order 4 days ago. Only this morning at 8:30 i got a message that some of my items are unavailable. I tried cancelling the whole order just to be told it's too late. Double standards,huh? It's not too late for you to change it but it is for me? Now I need to wait for the delivery send it back and hope I can have a refund MINUS the delivery charge. Their customer service is non existent. Utterly unprofessional and unhelpful.”

Helpful Report

Posted 3 years ago

“Recieved correct items but found sizes were so inconsistent that I had to return 4 out of 6 to be exchanged 2 for S and 2 for L. I recieved replacements that were nothing like what I ordered. Spent 3 weeks trying to get correct items sent then finaly asked for a refund. They ignored emails so opened a claim through PayPal they have had nearly a week and still not responded to PayPal or myself. Poor excuse for a company. Treat customers like rubbish don't get the support you would expect, not a single helpful or professional person to be found within this company. Starting to think I will never get my money back. Shame on you EMP!”

Helpful Report

Posted 3 years ago

“Although products ok, customer service is beyond a joke!!! Normally a 2xl but decided to order a 3xl. One item was a medium at best. Needed item for a gig as I’m a musician so stated on docs it was needed by a certain date (4 days later). I did originally order in plenty of time. Replacement didn’t arrive til 10 days after the event. Tried calling - don’t take calls due to COVID… Come on now you’ve had 18 months to solve that one and this call was made when all restrictions had been lifted. Told to email so did. No response. Tried on chat and spoke with Sam who was useless at best. Wanted to register a complaint so told to email. Emailed again, no response. Emailed again asking for them to reply and guess what? Yep you guessed it - no response!!! Avoid this lot like the plague - they don’t care one jot about their customers. Other reviews say this too…”

Helpful Report

Posted 3 years ago

“Ordered some stuff for sisters birthday, All arrived great and good quality, Unfortunately didn't fit. Returned items and got told refund was gunna be in my bank within 3 days. So ordered again .. 4 weeks later still no refund. Spoken to 3 different customer service people who all keep telling me different things. Don't expect a refund off this site they just scam you.”

Helpful Report

Posted 3 years ago

“SCAM - Refusing to refund my money I placed my order last month and it has never arrived. I contacted them multiple times regarding the delayed delivery and they kept advising it will be with me soon. Over a month now and it's still not here. They now claim the items have been lost and asked if i would prefer a refund or a replacement. I request the refund and have now had to request this a further 3 times. They are refusing to refund me for the items. I have also had to dispute this via PayPal. Having read all the reviews regarding them refusing to refund other people I have little hope of getting my money back. I doubt they even posted the item in the first place, the tracking only ever said that EMP advised they've sent it to Royal Mail, never anything further.”

Helpful Report

Posted 3 years ago

“I ordered from EMP a couple of times. The first item I bought for Christmas (a watch) broke in the second I got it out of box but it was an easy fix so I didn't complain. I had no problem with the next 2 orders, they were nice, good quality clothes, but the most previous order I placed simply hasn't been delivered despite showing on the Royal mail tracking site that it has. I have tried getting this issue resolved but they take literally days to answer my emails, and there's no other way of contacting them. I'm not sure if I should actually wait for a replacement or just buy another one while they still have it in stock.”

Helpful Report

Posted 3 years ago

“Ordered loads of themed T-shirt’s of various sizes and styles and really pleased with them - good quality and price and acceptable fits”

Helpful Report

Posted 3 years ago

“They dont reply to emails, phones or chat. A maintenance page popping up during the order process meant the same 3 items were ordered 3 times and they wont cancel the orders leaving me out of pocket and having to resend them back to get a refund. I just wanted to cancel the orders. What a nightmare”

Helpful Report

Posted 3 years ago

“Absolute nightmare-is there a -10 stars by chance? Clothes to big, sent back for exchange, exchange not actioned, asked for refund instead and they said it had already been shipped, which was untrue. Got a email a few days later automated saying it was now shipped- they could have refunded but clearly chose not to. That ate 2+ weeks of time waiting. They dont have a active chat & dont answer the phones. Waited another week for the exchange to send it back and did so (another 10 + days has passed) They received and acknowledged receiving the products and still having to contact everyday for a refund. This has been the worst clothing retailer I have ever had the misfortune of ordering from. They will also blame everything on Covid19 (Like my shipment originally being delayed by a week- claiming its covid, then the post office gets in touch and says the driver took it up north on accident--Seriously) Having to file complaints with trading standards and considering small claims court, asking bank to dispute the charges.”

Helpful Report

Posted 3 years ago

EMP UK is rated 2.4 based on 109 reviews