EMP UK Reviews

2.4 Rating 109 Reviews

33 %

of reviewers recommend EMP UK

Company Reviews

Questions

Metrics

2.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

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How quickly does EMP UK resolve customer queries?

Helpful Report

(3 months ago)

Greater than 50% of reviewers feedback is EMP UK takes over a week to resolve customer queries.

Helpful Report

(3 months ago)

44.44%

Industry Average

“ Terrible app . Constant notifications. Discounts with conditions attached. Returns service a nightmare. No customer service. Shoddy products and sizing. VIP / BACK STAGE a rip off . Don't waste your money or time with these chancers . ”

- Paul Thurgate

“ Customer service is really poor, and the delivery times seem to have got longer. ”

- Anonymous

“ Do not use!! Terrible company!!!!! Awful service. Avoid. Ordered a shirt and 3 weeks later the item hasn’t arrived. And was never received by Royal Mail. Contacted their customer service and was given a very vague answer and no real update and told different things. Was told I’d have to re order the now out of stock item. Wouldn’t recommend!! Their customer service is terrible. They lie. Avoid!!! ”

- Lauren

EMP UK Reviews

Customer Service - Bad