Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Etsy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered an item and it never arrived. Etsy did not help. They told us to solve it ourselves with the seller but the seller disappeared. Asked Etsy for help. Never heard back from them.”

Helpful Report

Posted 11 months ago

“Full of scammers and extortionate made up fees. Robbery!”

Helpful Report

Posted 11 months ago

“Phone number on Google 844-333-0927 is a SCAM. He wanted me to download ANYAPP so he could get into my phone and was very unprofessional! Been trying to get help to correct my email address with ETSY but no way to email confirmation because of incorrect email address on file. I just want to get it corrected. How can I TALK to someone in customer service?”

Helpful Report

Posted 11 months ago

“Researched much to find rare western flick. Bought through Etsy. No mention that it was going to come from Australia! A month later after repeated checking I get a message saying "delivery soon", then, delivery "today'. Did not arrive. PO does not have it. A number on Etsy gives me to an Indian person claiming to help. Innocently I get "partially" hacked before I realize that it is a scam. Much trouble with that!!! No response through all of my "messages" to Etsy--nothing!!! Had bill deleted--cancelled on credit card. Still no dvd. Still nothing from Etsy. Never again Etsy and the word is being passed on. Numbers used to start this debacle was 520-256-8207; 805-344-0909; 844-333-0927; 844-844-935-3879, all probably changed by now. i left my guard down and trusted for a few moments. Bummer.”

Helpful Report

Posted 11 months ago

“Etsy will NoT let me update charge card and I have bought hundreds of dollars on this truly amazing site. I would love to know why or they could change this denial!”

Helpful Report

Posted 11 months ago

“10-year Etsy seller, (Star Seller) but in the 3 last years there has been no equality between countries. I feel discriminated. Etsy accepts payments from me paying bills with credit, and debit cards but I can not use credit, and debit cards to accept payments from my customers. This is absurd. Based on an Etsy article https://www.etsy.com/seller-handbook/article/1183344188826 About 35% of Etsy buyers pay via PayPal and 75% of Esty payments. If a buyer has a Gift card, can not spend it by buying listings via PayPal.”

Helpful Report

Posted 1 year ago

“I recently decided to dip my toes into the world of online selling and thought Etsy would be the perfect platform to showcase my unique designs with print-on-demand. Oh, how wrong I was! My journey with Etsy turned into a nightmare faster than you can say "handmade". Without any warning or explanation, Etsy decided to suspend my brand-new seller account. I had just set up shop, uploaded my first listing, and eagerly awaited my first sale. I noticed a banner on my shop saying my account was suspended and that they sent an email with details, but I received no such email. When I submitted a case to get more information, they said my account can no longer be reinstated and provided no justification as to why it was suspended in the first place. Etsy provided zero clarity on what I supposedly did wrong. It's like being punished without knowing the crime. I tried to delete my account out of frustration, but I have to pay a listing fee for something that wasn't even live. They also have my personal banking details which I can't seem to delete. Who knows what they might do with that sensitive information? It feels like I'm being held hostage by a platform that couldn't care less about its sellers. Etsy's lack of transparency and accountability is appalling. It's not just bad business practice; it's downright unethical. My advice to anyone considering selling on Etsy: proceed with extreme caution. Your hard work and livelihood could be jeopardized at the whim of an algorithm or an overzealous moderator. In conclusion, Etsy isn't just a platform for artisans; it' a platform for frustration, disappointment, and feeling utterly helpless. Save yourself the trouble and steer clear of this scam of a website. There are plenty of other, more reputable platforms out there where your talents will be appreciated, and your rights as a seller will be respected. Etsy, you've lost a potential seller (AND BUYER) for life. Shame on you.”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS! They will rob you, they are robots! No seller support or protection they will take your money whenever they want! Use another platform. They have stolen over 20k from me and left hundreds of buyers worried and confused - account suspended for no reason other to try and drain my bank account! (4 year seller 1800k 5 star reviews)”

Helpful Report

Posted 1 year ago

“Terrible service,delivery awful”

Helpful Report

Posted 1 year ago

“I wouldn’t even give you one star if I had an option I can tell you that much !!!! I had My stuff up for not even 24 hours and you guys you put a lock on my account with no email what was wrong with my account nothing . So I appeal it and then you say That I can’t have my account back There was nothing in the email why my account was suspended nothing but yet you want to charge me for listing fees that weren’t even on for 24 hours I’m gonna tell you THIS I will not buy anything from you and I will be telling everybody I know that you guys are a big joke and you do not help anybody and I know it’s sad because there’s other people that deserve to have business but when you do this to people, I’m sorry but I will never ever buy anything from you because you guys are a big fu$king joke !!!!! And you’ve lost all my business and my family and friends!!!!!”

Helpful Report

Posted 1 year ago

“Etsy just closed my shop without any explanation or reasoning couple of months ago. Support team did not answer my follow-up messages and till date I'm not sure what was the reason for closing my shop account.”

Helpful Report

Posted 1 year ago

“Do not buy or sell on this platform, Etsy has No service full of scam”

Helpful Report

Posted 1 year ago

“I ordered a nose ring off of Etsy and received the product, but the seller The elegant shoppe did not send me the gauge that I need it in ordered. I contacted the help button for Etsy to get involved. They told me in order to get a refund that I need to go buy a gauge to measure the nose so that I can get my money back. That is absolutely crazy to tell someone to buy a measuring gauge just to get my $13 back. I will never order from this place again.”

Helpful Report

Posted 1 year ago

“Do not trust Etsy. If you order and your item doesn't arrive they will not refund you.”

Helpful Report

Posted 1 year ago

“Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.”

Helpful Report

Posted 1 year ago

“Someone hacked my seller page on Etsy, which directed me a false page ON the Etsy Help Pages platform. I did a Googell search and this had happened to other Etsy users as well. When I tried to notify Etsy by email that its site had a vulnerability that hackers/scammers were taking advantage of, I got three identical responses, all clearly AI-generated, with suggestions on how I could protect myself from fraud on Etsy -- nothing about what I had actually written about. Shame on Etsy for only providing ChatBox chat and AI dependent customer service. You can't even contact (via phone or email) Etsy's corporate offices!”

Helpful Report

Posted 1 year ago

“I spent like $300 on etzy 3 of 5 items arrived I tried to contact the seller but the app was saying there was a error every time I click on the purchases yes I'm so disappointed I'm not gonna spend 2 days on trying to get to customer service I'll never used this app again ill keep using ebay or Amazon”

Helpful Report

Posted 1 year ago

“I have a problem with a shop. I bought a painting and what I received was completely different from the original pictures. Looks like it was done by an 8 years old not talented kid. I contact the sellers… she agrees to refund my money but she disappeared. She has done the same with others buyers. Etsy makes very difficult to contact them. Almost impossible. Finally after many tentativas , I was able to… I think. Etsy doesn’t want to get involved. Etsy didn’t help me at all with this scammer. Please, be careful if you decide to use Etsy in the future. I certainly will. Shop at your on risk.”

Helpful Report

Posted 1 year ago

“Paid for 3 orders with no problem,than made a few others a week later they trying to make me use PayPal or open an account by force, bad business,give customer more options. Will not shop again.”

Helpful Report

Posted 1 year ago

“I did not understand what is wrong with the product I uploaded since I see similar items on Etsy. It also seems extreme to close my store for one item. The notifications showed me I needed to change the wording, which I did multiple times. I submitted a case for someone to please help me but instead they just closed my account. I did not receive the correct support from the Etsy team in understanding what was wrong. If someone is not understanding the internal policies, you should have a representative (real person) reach out and explain, basically make it more humane and work with the store owner. An automated general email is not enough. I am extremely sad and disappointed on the Etsy customer service for small business owners.”

Helpful Report

Posted 1 year ago

Etsy is rated 2.2 based on 626 reviews