Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Know this before you purchase anything on Etsy. Etsy looks out for their vendors more than the customers who purchase items on Etsy. Why? Because if Etsy holds vendors responsible, then Etsy loses money. What do I mean by this? Case and point. I placed an order on April 4th. Days went by, vendor would not respond to my emails on when the item would ship. I even told them to cancel the order and refund me. No answer. I filed grievance with Etsy. Heard nothing from Etsy and when I tried to go back in to complain again and contact Etsy again, their automated response is, "It appears you've reported this order for review through your bank or credit card company. We'll work with them directly to resolve this matter, and be in touch via email in the event we need more information from you. This order is no longer eligible for a case." So, there you have it. You can not speak with Etsy again and you don't hear from them. Etsy washes their hands from customers complaints and holds scammer vendors on a pedestal because that brings in revenue. I still have not received my order and tomorrow is May 1st. Etsy, CEO Josh Silverman, you don't know how to run a company. Its run a muck!”

Helpful Report

Posted 4 years ago

“Do not order plants from ESTY.com Their customer care system is not quick responsive. I bought plants through them on March 11th by the time they shipped it was April 24th. The are an intermediary who do not care. Better to go Amazon or someone else. Wasted my money”

Helpful Report

Posted 4 years ago

“This is one of the worst places to buy genuine product they make it seem like the product there saling but it’s not I’ve been scammed by this company twice and never again if you order something read and research what there saling if not you will be writing about them just like me Scam Scam Scam”

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Posted 4 years ago

“I have not received even one of my orders from Etsy. I will never order from Etsy again.”

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Posted 4 years ago

“Do not buy from Etsy. Go to eBay. Etsy is a scam you will lose your money Bought 2 face masks that never came. They are the worst criminals the type to profit on a pandemic and human suffering. God Will Curse Them.”

Helpful Report

Posted 4 years ago

“Do not buy anything on this site , there is no customer service. Items are marked as shipped and received by USPS but they have not. Example : Hi this message for (name removed) my name is Mary I'm calling for US Postal service in Carlsbad. It is regarding a service request you received online based on a package that staying(?) in Anaheim since the ninth is the fourth base on this tracking number he provided and it shows that this item have not been received and accepted by the postal service I have to ask you to verify with the shipping partner facility and make sure that they've shipped or drop off the package at any postal service okay. If you have any questions or any concerns you can always give me a call back at (number removed)thank you... So don't buy.”

Helpful Report

Posted 4 years ago

“This place sucks. Ordered a vintage receiver, money was taken from my account yesterday. Today, I get a msg that my account has been suspended, the receiver was put back up but $600 more than I paid. At least I got my money back . This site is total B.S.”

Helpful Report

Posted 4 years ago

“I bought a stereo receiver yesterday. Money was taken from my account. Today I get a msg that my account was suspended and the money returned. The very receiver I purchased yesterday was back up for sale today for $600 more.”

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Posted 4 years ago

“Bought a green bay packers face mask sewed uneven terrible can’t believe they would mail out something like that. $15.00 down he drain Not good business!!!”

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Posted 4 years ago

“I'd recently, April 10, 2020, visited the site and brought a product through the site. After the products failed to arrive I started looking at the seller reviews and comments regarding the seller. Over 1000+ claimed it is a scam, the seller will not refund and trying to go through Etsy site to get refund, it is painful and couldn't find the way to do it. With all the comments you would think the site will take actions and kick out the seller..... I would stick with Amazon why go through unnecessary pain and time. Yes there may be other great sellers on that site, but one bad apple ruin the good ones.”

Helpful Report

Posted 4 years ago

“Etsy I will never order from them again they are slow about sending you what u pay for in this bad time of need I have waited almost a month for a order I put in on April 3 and put it as Express they don't update their tracking they are just not a good place to order from”

Helpful Report

Posted 4 years ago

“why does etsy not ban sellers with scam offers? there are a lot of sellers who try to sell high priced watches for $70-200. many times the advertise the watches are vintage.... never ever buy watches or any other high price jewelry on this fraudulent website. etsy is just the middleman and does nothing!!!!”

Helpful Report

Posted 5 years ago

“Doesn't do enough to prevent fraud...”

Helpful Report

Posted 5 years ago

“In this time of great need for face mask I turned to Etsy. What I received was a thin piece of tshirt material that you could see thru with holes cut for your ears. REALLY?? No finished edged just ragged scissor cut material. Shame on the seller!”

Helpful Report

Posted 5 years ago

“The seeds I purchased was a total rip off. I will never purchase from Etsy again.”

Helpful Report

Posted 5 years ago

“I am getting nowhere. I ordered face masks on April 3, 2020 from SewByUSA thru the ETSY site. They promised delivery in one business day. They charged my credit card, and then a few days later the site posted my shipping label had been made on April 8, with estimated delivery of April 11 - even though nothing was shipped yet. Today is the 15th. Nothing shipped yet, and no word from SewByUSA or its parent company owner Jahlel Factor. I have emailed both Etsy and SewByUs and still waiting for my cancellation authorization. Neither of my daughters have received their orders either. I wonder how many orders have not been received by buyers but are being charged anyway. Barbara Gosse”

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Posted 5 years ago

“I found this site amazing for the type of products you cant find in your local stores, they have more items and a better quality , would highly recommend”

Helpful Report

Posted 5 years ago

“Charges you to put up items. Holds money from your sales for WEEKS so that your buyer ends up cancelling the orders. They will 'look into it' and you never get a response. Etsy is the WORST company to deal with. honestly.. if you want to sell stuff go somewhere else..”

Helpful Report

Posted 5 years ago

“Ordered off this site:months later never got goods I had paid for, my emails to seller ignored, everything ignored. I’m 75yrs old .money not easy to “throw away to thieves”my advice is JUST DON’T....”

Helpful Report

Posted 5 years ago

“I was contacted by Etsy saying I would receive my portrait by March 30, 2020. They gave me a tracking number missing 2 digits. I kept driving to my PO box. Usps didn't recognize the tracking. Then I got an email from Betsy saying it had been delivered by Fed Ex to my door! Well, that was impossible because I didn't give my physical address! I couldn't get through to customer service of fed ex to a live person. So I had to go to an office! The employee wanted to blow me off like usps and Betsy and gave me the run around. Finally a fed ex manager John in Arvada, Co took the time to stay on the phone. Come to find out Etsy uses a reseller to deliver. It's April 1, 2020 and I still haven't gotten my package promised by March 1! Betsy SUCKS! THEY DONT STAND BEHIND THEIR SERVICE AND FLAT OUT LIED THAT IT HAD BEEN DELIVERED TO MY DOOR! I will never never never use Esty again!”

Helpful Report

Posted 5 years ago

Etsy is rated 2.2 based on 626 reviews