Etsy Reviews

2.2 Rating 616 Reviews

29 %

of reviewers recommend Etsy

2.2

Based on 616 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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How quickly does Etsy resolve customer queries?

(1 week ago)

Greater than 66% of reviewers feedback is Etsy takes over a week to resolve customer queries.

(1 week ago)

73.58%

Industry Average

“ Excellent service five star goods cant do better for magical candles ”

- Rudolph rednose

“ I also sell handmade items on Etsy -- and as I provide great customer service, so far so good. ”

- Anonymous

“ Glass items were received in excellent condition, prompt delivery. Very satisfied with their service. ”

- Milton E Morales