Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“TERRIBLE EXPERIENCE AND CUSTOMER SERVICE!!I ordered my $375 package on 11/29/20 it has been 18 days , still no package . got an alert from OLX stating that it would be delivered on the 10th it has been sitting in Knoxville ,Tennessee since December 9th and has not moved, and have not heard a word back from Fashion Nova or OLX regarding this, after numerous attempts . It’s amazing how a company can just take your money and pretend that they’re going to ship items out to you in time and not even contact you to tell you what’s going on with it, just ignore your EMAILS bc they can’t be bothered to have a operating customer service phone number. other companies contact you if you’re shipment is going to be an hour late, And I have to Jump through hoops to contact Fashion nova, some unheard of shipping carrier onelivex, lasership who is waiting to do the final delivery, file a complaint with the BBB and now this. I have Christmas gifts I now how to replace by buying something else and I’m out of $375 on top of it.”

Helpful Report

Posted 3 years ago

“I still haven’t got my package. It’s been about a month already.”

Helpful Report

Posted 3 years ago

“I've waited a month for my package, it was sent over a month ago never arrived. Tried contacting them on email and Instagram, they don't respond. REALLY bad customer service! Never experienced such bad service from such a big brand.”

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Posted 3 years ago

“Horrible service from Fnova”

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Posted 3 years ago

“Terrible i have been waiting over 23 days not 1 of my three shipments have shipped reached out to FN no response just the run around no money no package i will never order from them again still have not received my package”

Helpful Report

Posted 3 years ago

“Really frustrated. I’m all the way I’m South Africa, ordered from fashion nova last month and not a single update on my order. I really wish I could cancel it and get a refund”

Helpful Report

Posted 3 years ago

“I have not received my package yet Not even an email”

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Posted 3 years ago

“It’s been almost a month and my order hasn’t even been shipped, I don’t care if I get my package or not but I want my money back. All these people who didn’t get there stuff are literally being robbed by fashionnova and nothing is being done. All their customer service is an automatic monitor so we get 0 help. What are we supposed to do cuz now it’s just annoying.”

Helpful Report

Posted 3 years ago

“I will never order from Fashion Nova again. I returned items November 16th and got a tracking number from the USPS and Fashion Nova has yet to pick up the return. I also order stuff on Black Friday and was told to contact OneliveX and can't get a hold of them I live 1 mile from UDS and went to there corporate offices and was told even if they were to get our packages we wouldn't see them until after the New Year. I sat and waited for the online chat on Fashion Nova and they told me to just wait its their policy. Everyone on here needs to report a consumer fraud report. Not the BBB only. I also love of you go on their website now it claims shipping before Christmas if you order now. It will not let me post the pictures I have from the conversation I had today which sucks.”

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Posted 3 years ago

“I Understand holidays become hectic, but what I don't understand is how you can accept an order and no be able to fulfill them! Items were ordered a month ago but yet still cant be delivered not to mention Fashion Nova absurd policy of only giving store credit on refunds as if one wants to again shop from somewhere that doesn't keep up with their deliveries.”

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Posted 3 years ago

“I ordered my boyfriend a vacation wardrobe from Fashionnova. My boyfriend has cancer and I wanted to make this trip special for him. I ordered these items in November. We leave on our vacation in two days and I still have not received any packages. It has been sitting in woodridge il for a week. Is there any way I can pick it up myself from Woodridge???? Please help”

Helpful Report

Posted 3 years ago

“I have not received my package/order yet and it’s been almost one month. I need my items before Christmas because theses are gifts for my daughter.”

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Posted 3 years ago

“Placed order on 11/27/20, original delivery date was 12/5, today is 12/17/20 and still have not received order. Placed 2 queries on FN website for FN to investigate why I never received and no response to either. Did FN go under and decide to take peoples money and not fill orders? I received email with a supposed tracking number which does not correlate to any shipping companies. Then came across this website which shows I'm not the only person being screwed by FN. Filed complaint with my bank and BBB to investigate FN. Shame, my previous orders had no issues”

Helpful Report

Posted 3 years ago

“Not happy my order was sapota be here on December 14th & it's not here yet it says it's here were I live but not delivered it's been saying that for 3 days now I'm not happy at all I even message fn no response yet I keep messing them every day but no response yet I feel I got scammed scammed scammed”

Helpful Report

Posted 3 years ago

“My order was supposed to be here on December 14th 2020 and it's the 17th & still no package I spent alot of $$$ on this package and this was my 1st time ordering well I'm not happy with this company at all and I been messing them these last 3 days NOONE not 1 person got back 2 me I feel this is a SCAM SCAM SCAM”

Helpful Report

Posted 3 years ago

“Ordered in November 27th & I still don’t know when my order will be delivered. Keep receiving email saying it’s still in woodridge”

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Posted 3 years ago

“Horrible shipping, never received packages and only given gift card for price of SOME of the items not taxes & shipping cost. NO help from customer service after over a month of waiting. Run around to find packages and lies about covid hold up when items were never shipped out!!”

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Posted 3 years ago

“Awful ,my package has been stuck at Woodridge IL over 2 weeks now . I live 15 min away. Unable to contact any customer service reps. Disappointed.”

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Posted 3 years ago

“I ordered from this company on 11/26/2020. My packages are stuck in woodridge,il. Onelivex is unreachable. However, I contacted United Delivery Services who actually is the delivering company, said, they received the shipping label, but don't have my package. Fashion Nova needs to be clear on Onelivex don't handle our packages, but united delivery services do if your tracking number starts with uds. 630-930-5201 Fashion Nova is not shipping out products in a timely fashion. I will never order from this company again.”

Helpful Report

Posted 3 years ago

“I would give it no stars if I could. I placed an order on 11/29 and my order continues to say ready to ship with no movement at all. They took my money right away though. I reached out go customer support and received an auto response saying orders are taking up to 48 hours longer its been almost 3 weeks. This is the last time I order with them. I hope I didn't lose my 110 dollars smfh im so annoyed...never again”

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Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews