Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Fashion nova the worst company in which you can make an online purchase ... the company that makes the deliveries are the most incompetent in the world. I made an order they never found the address and they returned the package .. more than 3 weeks waiting for a refund and nothing DO NOT BUY IN FASHION NOVA NEVER EVER AGAIN”

Helpful Report

Posted 2 years ago

“Will never use them again I have return items due to size before now Fashion Nova does not accept any "final sale" items to be returned which includes all items with prices ending in $ .00, .96, .97, and .98. That is ridiculous. The items I would like to return are not "final sale" items but are on sale. They just lost a loyal customer.”

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Posted 2 years ago

“First my order was delayed, second it says it was delivered at 11:09pm but that was not true because at home and I have a camera with sensors all around my house. Now I have to wait couple more days before I can complain?”

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Posted 2 years ago

“Hate fashion nova period, Do not ever order from them, I’ve been trying to contact them about my order and had no results yet..”

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Posted 2 years ago

“Shipping problems, carrier LSO also lost my package and after reading hundreds of reviews of others experiencing the same, this is insane. so sad how influencers are still marketing this brand. Hope the feds get involved soon this is very very bad business.”

Helpful Report

Posted 2 years ago

“I order a dress a dress on 14th of February they told me I was getting it on the 22nd the dress was never ship. I had a ball to attend that I couldn’t make because he didn’t have my dress.”

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Posted 2 years ago

“The products have gone down drastically. It's crazy. They see horrible quality and all these prices give every reason to make you think that it comes straight from China. The sizes are way too small.”

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Posted 2 years ago

“Why do a refund in the first place if you can’t give the people the money back???”

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Posted 2 years ago

“This literally happened yesterday: The items I placed in my cart were marked down by 50% and I was happy to pay the $158 + tax at checkout. Come to find I had been charged $245 and the prices on my order review were totally different. I contacted them immediately and all they keep saying is for me to wait for the order and ship it back for a gift card - Hello?!! The stuff hasn’t even been shipped and they want me to jump through hoops to get my money back after ripping me off… make this make sense. I wanted to give them the benefit of the doubt as maybe the sale at the time of purchase was over, but then I get angry again because they shouldn’t have let me think I was paying $158 + tax at checkout. MAKE IT MAKE SENSE!!! Guys, stay away from Fashion Nova unless you want to cry.”

Helpful Report

Posted 2 years ago

“Ordered my item 1st January it's now 14th February and still no item”

Helpful Report

Posted 2 years ago

“I placed a order on February 4th, here it is February 14th and still no package!! I ordered for Valentine's. This is a sorry company....they don't have a phone number for you to call and talk to them plus you can't email them. On the help website it says wait 5 days after it gets to the ones thats delivering your package they will get in contact with them but until then they can't do anything about it😣this is crazy and sad.. when my package should of been delivered already. I will never buy anything with them again!! I will be contacting the BBB.”

Helpful Report

Posted 2 years ago

“Never received my package. Sent over every bit of proof I have showing this. I’ve now filed a complaint with the BBB. They need to refund my money. There is no reason why this should be a fight. I won’t be ordering again.”

Helpful Report

Posted 2 years ago

“**********DONT BUY FROM THEM ********** If I could give them no stars I would. I order from them over $200.00 and never got my package and after reading all these reviews I’m seriously thinking of a class action lawsuit on fashion nova and ontrac both of these companies are scammers and might even be in cahoots with each other to make money. They know the system so we’ll that they told me well you could just file a claim with your bank for a refund. Wtf. Seriously! They leave someone else responsible for cleaning up their mess.”

Helpful Report

Posted 2 years ago

“The worst company ever. I will never ever order from them again! And I gave them too many chances.”

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Posted 2 years ago

“Package says delivered on front door never received package. First and last time I will ever buy from them”

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Posted 2 years ago

“Very bad company, I purchased about a year ago and returned the items, one pair of pants had a hole the others didn't fit, I returned the items, there is no customer service so I had to e-mail they claim they never received the return. Stupidly I ordered from them again about a year later, items arrived some didn't fit so I returned them this time I got a receipt from the post office to prove I sent the items back, on their website it states Majority of the time they gift E-Gift Cards I e-mailed customer service and asked what items do they give refunds for, I just got the run around never could tell me any item they would refund, I suggested to them their website should say we don't refund 100% of the time and shoppers would be aware ahead of time. I like companies who are straight forward, this one is not.”

Helpful Report

Posted 2 years ago

“So this company has good products at good prices but none of that matters when you do not receive your items. I have used this company a lot and it’s always something with them. First of all they do not refund your money— instead they send you an in store credit, which is absolutely useless if you have to purchase from another company because the item did not work for you. Then they use these cut rate, fly by night shippers who get items to you late or in my most recent case not at all. Their customer service is a joke at best and nonexistent at worst. Purchase at your own peril— know going in that if you actually receive your item it will probably be late, if it doesn’t for or you need to return it you’re stuck purchasing something else from them or suck it up and lose your money. Outside of my first purchase everything else has been a utter nightmare! I am so angry and frustrated with this situation so again just wanted people to know the hassle you’ll go through if you buy anything from them. Shirley J. NC”

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Posted 2 years ago

“This SITE IS A TOTAL RIP OFF!!! THEY HAD A BUY ONE GET ON JEANS I ENTERED THE CODE AND IT DIDN'T TAKE. I'M TRIED TO CALL SURPRISE TO ME YOU CAN'T. THIS IS MY FIRST TIME ORDERING AND THIS IS A HOT MESS. NEVER AGAIN....”

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Posted 2 years ago

“I ordered 2 weeks ago and my order said it was delivered. I noticed I put the wrong address off by 1 number, which address doesn't exist, tried calling customer service no such thing... I tried going to post office, they say it's still in LA but my email says it got delivered! Never again I will tell Everyone I know not to order from them they can keep my $50.. freaking scammers better off ordering from Shein! I'm done with fashion nova!”

Helpful Report

Posted 2 years ago

“Order a dress to take family picture, when I receive the dress it had a couple of tears. Email fashion nova the next day and haven’t got a response. Had to reschedule my thanks to FASHION NOVA‼️ 😠”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,834 reviews