Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Worst website to order off of. Do not recommend. Nothing ever comes true to size and they do not return money to credit cards.”

Helpful Report

Posted 1 year ago

“I wrote this to be posted on the Better Business Bureau's site with 1000's of other bad reviews from customers who had similar or same kinds of bad experiences with Lasership and I just sent it to my state attorney general too. I also sent the BBB a complaint letter. So far I haven't heard back from them. My shirt from Fashion Nova was originally supposed to be delivered on July 6, but I checked on this site early on Sunday July 2, and it now said that it was going to be delivered this day, it said it was out for delivery but a few hours later it said that they attempted to deliver it but couldn't because of security and signature reasons. I gave instructions on Ontrac's site which is a part of Lasership for them to please call me when they are ready to deliver my order because the intercoms are broken at my apartment building and only USPS has a key and they always leave my items securely inside on the first floor,and I have had items stolen left outside by Fedex,UPS etc. Lasership customer service agent called me back about an hour before they claimed to deliver my package and he said he sees my instructions and he assured me that I would get my package today. Shortly After 11 am on Sunday July 1, I got A phone call from Lasership telling me the delivery guy was outside my building I asked what side of my building A Or C she said C and said he left it there so I went Down just 1 or 2 minutes later but there is *NO* package inside or outside the front or back doors! I called and left my number with Lasership for them to call me back but they never did and I sent them an email too but I haven't gotten anything back. On July 3, I saw on Fashion Nova's site that my second package was going to be delivered by Lasership by July 10, so I canceled it, their site said Sorry we'll try to do better, then a few minutes later they sent me an email saying that they couldn't cancel it because it's already been processed! I'm sure this order won't be delivered either,it will be a miracle if it does. I deserve and want my $29.04 back! Lasership absolutely should be shut down out of business, I signed a Change.org petition yesterday that over 8000 signed to Protect Your Packages! Permanently Shut Down Lasership! And there are 1000's of customers on many other review sites besides here saying the same complaints about them. I never even heard of Lasership before and I and other customers didn't choose to use them,the store I and they bought it from unfortunately did. Ontrac sent me an email still falsely claiming it was delivered and Fashion Nova is unjustly listening to them!”

Helpful Report

Posted 1 year ago

“My order number is 49794565. My item did not look like photo. It was a dress that look more like a rag. Thin, see through, threads coming off. I had to pay $8 to return. Then post office lost my package, so fashion nova refused to give me store credit. I was out $30 for dress plus the $8 for the return label. Customer service is garbage and return policies are poor. Quality of clothes is pretty bad also.”

Helpful Report

Posted 1 year ago

“I ordered a lot of items and they send it in 2 package which I only received one of the package that only was half of my order and the carrier that they used marked delivered but I never received my package and now I have to pay more than $500 dollars because they customer service can’t help and can’t do nothing about it”

Helpful Report

Posted 1 year ago

“Don’t do it! Fashion Nova has a horrible return policy. I ordered multiple items final cost was over $150, half of the items didn’t fit and the other half did not look like the picture, but Fashion Nova would not allow me to return the items that did not look like pictures, because they were on sale. Cool! However, the other items did not fit were returned, but Fashion Nova only offers a store credit. I do not want to do business with Fashion Nova, but I am forced to use my store credit on products I do not like. Remember, they do not refund your money back to your card; only store credit. Don’t waist your money and time!! Find a reputable fashion store with legitimate customer oriented refund policies.”

Helpful Report

Posted 1 year ago

“Let me walk you through the math: order an item and pay shipping, return the item and pay return fee, now what little is left over is returned as store credit. So your choice is between keeping your shoddy product or getting store credit to buy more shoddy products??”

Helpful Report

Posted 1 year ago

“I not sure why there are some reviews that say items are of good quality. They are not. They also, only partially refund you if the sell out of the item after you buy it. The are not upfront about their return policies.”

Helpful Report

Posted 1 year ago

“The thing I don’t like about fashion nova is you go return a item in the store you ordered online they mostly tell you oh this item have to be returned through usps why if you got from the same place they you are paying for shipping it sucks I ordered a medium dress it have no stretch at all”

Helpful Report

Posted 1 year ago

“I wish I could give negative stars!!!!!!!!!!!!!!!!!!! this place sucks by far!!!!!!!!!! the worse experience!”

Helpful Report

Posted 1 year ago

“I strongly urge you to think twice before ordering from Fashionova due to their extremely unfair returns policy. If you return anything you purchase from them they will not refund you - only give you store credit. Extremely poor customer service - but Fashionova do not care about this. They want to hold on to your money as they know the percentage of us that will reorder using that store credit is limited (meaning they keep your money but also have the opportunity to sell the item you returned making further profit). You’ve also lost money on the original shipping fee plus the return shipping fee.”

Helpful Report

Posted 1 year ago

“This is the worse place to buy anything and get a refund or do a return. They charge you separately for each item you return and ontop of that you cannot get your money because they refuse to let you spend it anywhere else except with. Them. They give a gift card. Fashion Nova is a thieving business that does not give a damn about it's customers. People need to boycott.themboycott.”

Helpful Report

Posted 1 year ago

“I’m so embarrassed I ordered so much from Fashion Nova. This last month I made a $500 dollar order. It Never got delivered to me. Fashion Nova sent me the same automatic message saying my package was delivered to the local customs office. The package was 4 hours away, it did not once got delivered to my house and fashion Nova refused to do anything. I’ve never felt so sick about a company and I’m literally in tears.I will never EVER order from them again and Im damn ashamed I ever did! You bet I will be on my Instagram and TikTok sharing this story as Fashion Nova SCAMS customers. BE CAREFUL”

Helpful Report

Posted 1 year ago

“package not delivered no response from Fashion Nova no customer service phone number just lost money emailed them they never responded DO NOT ORDER unless you have money to waist”

Helpful Report

Posted 1 year ago

“Good evening I purchase over $200 dollars in merchandise that I never received I was told it was delivered to my address it was not , they probably left it downstairs were sign’s clearly states don’t leave packages , they did not bring it to my apartment. This has been sense February an nothing has been refunded or arrived to my door. This company gets away with ripping people off and nothing is being done to protect consumers from these thieves. I will start a claim in the court. Lifeisablessing84@gmail.com”

Helpful Report

Posted 1 year ago

“DO NOT SHOP HERE!!! THEY WILL NOT REFUND YOUR MONEY THEY GIVE YOU A BULL S**T GIFT CARD. i REAPEAT DO NOT SHOP HERE THEY ARE STEALING YOUR MONEY.”

Helpful Report

Posted 1 year ago

“Package was not delivered, partial refund was issued and the larger portion was held regardless of me contacting customer service to state i have not received refund. I had to go through a 3rd party to get a refund. The most recent order was received on March 21st and an item is damaged. I contact customer service 4-5 times (through their website and via email). I am yet to receive a response. Therefore going forward I will ceased ordering from Fashion Nova.”

Helpful Report

Posted 1 year ago

“I made a purchase but it never arrived. I got proof from ontrac (a joke of a company) showing that they never made the delivery but Fashion nova does not have customer service instead an email that sends generic messages about the return policy. I will never buy from them again and I don't think anyone should until they get actual customer service. This is fraud and is absolutely wrong for a company with a billionaire CEO who just takes vacations on stolen money.”

Helpful Report

Posted 1 year ago

“If I can give zero I would”

Helpful Report

Posted 1 year ago

“I placed an order since Feb 11 with fashion nova as you know they use LASERSHIP as their shipper these people first said they attempted delivery I have a camera on my door so I see everything I emailed fashion nova and let them know long story short they marked my package as delivery I never received it and fashion nova now blames me for it this is the worst”