Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a dress december 26 th and havent recieved an email yet of my store credit and its now December the 11th..and they send no updates and they only way to contact is through email.”

Helpful Report

Posted 4 years ago

“If I could give negative number I would. I order over 150$ worth of stuff that never came and got sent back to the company, they never email back I emailed them a bunch of times, and they still won’t give me a refund. I will never use them again. Almost 200$ down the drain”

Helpful Report

Posted 4 years ago

“Terrible customer service. They don’t answer your email requests placed through their website. They don’t pick up their phones. They send you ETA emails on when your package is coming and it never shows up the estimated time given — not even close to it actually! Requested for a refund on my shipping as it was beyond the standard shipping policy days and no refund given. I highly do not recommend. Get your clothes from SHEIN as it is cheaper and the SAME quality as Fashion Nova. This is my second bad experience with FN and my last. I highly DO NOT recommend.”

Helpful Report

Posted 4 years ago

“Shop at your own risk. Always use a credit card in case you need to dispute charges. They claim to have a 24/7 customer support team but this is a lie. No one is available to help. You cannot get a refund, only store credit. During sales, expect a long shipment time. During sales, you may purchase an item to find out later it wasn't available. You won't get your money back, just store credit. With all of the celebs they pay to promote their products, you'd think they'd invest in a better business plan and customer support team.”

Helpful Report

Posted 4 years ago

“So the one problem I have with them is the fact you can’t edit your address or whatever right after just ordering. That’s crazy. On the plus side I reordered everything and got like 50% off and it all came in less than a week and fit so perfectly. Looks like the picture. So I still have to return to sender for the other order I submitted and only get store credit but I’m am happy about the clothes that I got.”

Helpful Report

Posted 4 years ago

“Told me they weren’t prepared for Black Friday and was told I’d receive an email with a refund... yet to get that email after 2 days. I’ll give them 2 more days or I’m calling my bank to report fraud!”

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Posted 4 years ago

“Hi, I see a lot of bad reviews but my stuff just came in and I couldn’t be happier with the result! Everything fit like a glove (and I’m not a size 2) and everything looked exactly like it did on the picture!”

Helpful Report

Posted 4 years ago

“I’ve been giving this company chance after chance to have better service but they have failed time after time. They claim that your order will ship fast but it is a LIE the most recent order I placed was on 12/3/19 at around 1pm. They claimed standard shipping would shipped between 2-5 business days. I checked the status of my order on 12/10/2019 and they are now saying my items won’t be here until the 26th of December. I ordered THINGS for Christmas presents...”

Helpful Report

Posted 4 years ago

“I will never order this is sad the CEO should be ashamed ive been waiting almost 2 weeks and they wont respond so they stole my money im glad im not the only one going through this yall customer service sucks and u will lose lots of customers and i gurantee u for this big inconvience all they do is give u a discount code as if i would spend another dime..i will stick with boohoo and prettylittle thing at least they dont steal money theives theives bad CEO”

Helpful Report

Posted 4 years ago

“I order a lot from them and this is the only time this has happened (delayed delivery) i guess to many orders”

Helpful Report

Posted 4 years ago

“First order on Fashionnova and the most terrible experience i never get the purchase and answer!! They email me just about return before i even realize that my package will not come, but i never even ask for this?!”

Helpful Report

Posted 4 years ago

“I ordered an outfit and still havent gotten notified about when it ships i have emailed 5 times no one have responded bad customer service”

Helpful Report

Posted 4 years ago

“They are a very poor run company! Once you purchase an item, they always have an issue in processing! It ends up being delayed due to multiple excuses, and this is AFTER you buy an item and pay extra for overnight shipping! I have had other people tell me the same thing! They are not even accredited by BBB!!!!!! That tells you a lot about a company! They have no interest in Resolving any issues with orders and good luck on any returns! Very difficult to reach anyone! Takes days to get a response BY EMAIL!”

Helpful Report

Posted 4 years ago

“Still haven’t shipped my order and it says it won’t get delivery for another 20days from when I placed my order SMFH. DO NOT SPEND MONEY ON FASHION NOVA!”

Helpful Report

Posted 4 years ago

“Ordered on Cyber Monday night have not received a email debating on my package of a tracking number have been trying to contact have post on there pictures on Ig been calling and No answer WORST PURCHASE IVE DONE !!!”

Helpful Report

Posted 4 years ago

“If you do not know your exact size DO NOT ORDER from them. I sent two items back totaling $100 on Nov. 19. I have yet to get my gift cards. Their customer service is a freaking JOKE! I am about to contact the BBB b/c this is ridiculous. NEVER AGAIN!!! The worst and to think that celeberites promote there business!”

Helpful Report

Posted 4 years ago

“I ordered on black friday and saved a bunch . but i put the wrong email in i feared because i have no received a confirmation code. Its supposed to come in later to day as the thing on the website shipping say. I hope it does and i didnt get scam btw first time ordering from fashion nova”

Helpful Report

Posted 4 years ago

“FASHION NOVA IS THE WORST AT DELIVERING I ORDERED MY PACKAGE ON 11/30 AND THE EXPECTED DATE WAS 12/6 I DIDNT RECEIVE MY PACKAGE THEY SENT ME AN EMAIL SAYING IT WAS SHIPPED OUT AND WHEN I WENT ON ONTRAC’S WEBSITE IT SAYS THAT THEY HAVENT RECEIVED THE PACKAGE FROM THE SHIPPER I EMAILED CUSTOMER SERVICE AND THEY SENT ME ANOTHER EMAIL SAYING IM SUPPOSED TO GET MY PACKAGE TODAY AND I HAVENT I SWEAR IM ABOUT TO DISPUTE THIS ORDER BECAUSE THIS IS EXTREMELY UNPROFESSIONAL”

Helpful Report

Posted 4 years ago

“Like everyone else I ordered my package on the 4th expedited shipping my order still says unfulfilled. I needed the order before the 13th! I emailed, called the works. They have the worse customer service. I spoke to someone and all she kept telling me is I have to wait for my order to get here by the 16th! When I need it for the 13 why would they take my money for expedited shipping and not be able to ship till the 16th. Then she said they say that on the website mind you it doesnt show that when u place ur order u have to dig for information on the shipping. When it should say it right there when u check out what date u will get it. I am calling my bank tomorrow and reporting this as fraud because I have not recieved my package.”

Helpful Report

Posted 4 years ago

“Fashion Nova is a scam. Same problem as most people. I ordered twice on Nov. 23 & 29, spending a total of $700. I was supposed to receive my packages 1 week ago but haven’t. Tried emailing, calling, DMing, tweeting, the works for the last week but NOTHING. Finally got them on the phone today after being hung up on and waiting for an hour to be spoken to. They said my package is lost and they can’t do anything about it. ABSOLUTE FRAUDS”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews