Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“scam i ordered last dec 2020 but until now my order doesnt come”

Helpful Report

Posted 3 years ago

“Fashion Nova has disappointed me in the biggest way. I started ordering from this online store because of its popularity and at first I thought that they offered quality service. Instead, I have been robbed. I made an order weeks ago and NEVER received my items. I contacted fashion nova several times to inquire. A representative admitted that the package was lost in transit. Then they stated it was delivered and proceeded to change the status of the package online. Since then I have contacted the carrier and they have been very helpful in providing proof and even sending numerous emails to Fashion Nova explaining that the item was indeed lost and therefore it was never delivered. Fashion Nova even after admitting that they received these emails has STILL decided to NOT issue a refund or replacements. I spent a lot of money and it will never happen again. I do not know if it is because I am not a celebrity or so but they just do not care. BE CAREFUL!!”

Helpful Report

Posted 3 years ago

“I purchased 21 pieces of clothing amounting to $489.25 on dec 28. I only received 18 pieces and missing 3 amounting to around $70. I sent returns back due to poor quality and sizes were off. I did specify in the returned merchandise that I never received some items, I received no call or email. On 01/15/21 I called customer service and I was told to send proof of missing items. I told her that I did specify on the order slip I sent back with the box and I asked the rep to do and inventory check and they will see that they still have my items I paid for. She said that’s not our job. At that point I hang up and I launched a campaign online to sensitise shoppers NEVER to buy clothing from fashionova. They are stealing from customers. Until today I have not received an email or refund from your company. I’m disgusted. I have been cheated from over $120. This company is stealing please DO NOT BUY THEIR GOODS”

Helpful Report

Posted 3 years ago

“Wish I read these reviews before ordering. Placed my first order, luckily for only $30, and was excited when I got a shipping notification within a few days. A day earlier than expected, Lasership stated it was "delivered to locker". No idea what that means, but it was NOT delivered and I have security cameras to prove that. I emailed lasership immediately after waiting on the phone nearly 30 min. They responded fairly quickly, but basically said, "Our end shows it was delivered. You'll need to contact the seller. " And by reading the other reviews, you already know FN has been no help. Disputing this fraudulent activity with my credit card company.”

Helpful Report

Posted 3 years ago

“There’s is no customer service that’s the issue you can’t speak to a person. Which is very unprofessional to have a phone number that’s not useable. You call it the say you’ve called but unfortunately we are closed with no information on business days or times just hangs up. All they offer is store credit which you don’t want if you had an awful experience already. Worst site to shop from.”

Helpful Report

Posted 3 years ago

“I feel so abused by Fashion Nova. I wish I had read these comments before I placed an order for the very first time. I will make it one of my life's missions to shed light on what is going on with this company. #1.) I signed up for all alerts and text messages so that I could be notified anytime my order made progress. NOT ONCE DID I RECEIVE ANY SORT OF NOTIFICATION FROM THEM! Not even a confirmation after the initial email ...that I had successfully placed an order. 2.) 7 days in ...after no status updates... I contacted their instant chat. The auto service stated several times they did not have ANY RECORD of the account number given. Finally, the auto service alerted a real live person to help me. After waiting for about 10 minutes...I was given a confirmation number. I was ecstatic! That ended quickly though!!!! 3.) The company LASERSHIP was responsible for delivering my package. Their website stated the package was "out for delivery" 8 days after I initially ordered!!! But I received no order that day! 4.) I waited the next day and finally an update!!! I was told it was be delivered the next day. AND AGAIN I WAITED!!! No delivery!!! Finally, I check the TRACK MY PACKAGE tool and it states..."Loaded to the truck at 2:58p....Drove to location at 2:59p...Delivered package at 3:00p" NO FREAKIN WAY THAT IS PHYSICALLY POSSIBLE!!!!!! I never received anything!!!! I ordered items for a women's homeless shelter and now...out of 150.00 and no items!!!!!!”

Helpful Report

Posted 3 years ago

“Once I'm done here I will be contacting the BBB and the Federal Trade Commission. The site states my order was shipped 12/6/2020 but the package has been held up in IL since 12/8/2020. When you go on Fashion Nova site and look at the delivery information you will see your tracking number. Funny thing is you can't click on the tracking number link to track the package through the delivery service. So, I copied the number and went over to the United delivery service site to track it from there. Guess what, the package hasn't been received by united delivery service so why does the Fashion nova site says it is in IL??? I contacted UDS myself, gave them the tracking number. Here's the thing, the detailed delivery information fashion nova has on their site is FALSE! They are making it seem like the package has left an with the delivery service and it has not!!! I got a great rep at UDS, she looked up the tracking number, was able to tell me my name and address and she also said UDS received the tracking info from fashion nova the evening of 12/4 and that's it!!!!! So, they are fraud!! They are making it look like the package has moved around on their site when it actually hasn't. UDS hasn't been contacted to pick up the package they were only sent tracking info!!! FRAUD. On the FTC.gov site FN was hit with having to pay out a 9.3 million dollar settlement for Consumer Refunds To Settle FTC Charges It Violated Rules On Shipping, Refunds just last year 4/2020. Here is an insert from that article..."The FTC received thousands of complaints about Fashion Nova’s shipping and refund practices from American consumers, as well as hundreds from consumers located in Canada and more than fifty other countries, affected by the company’s actions." I suggest you all flood the FTC.gov with complaints because it looks like FN wasn't satisfied with having to pay 9.3 million in damages because they are back to their old tricks! Heading over there now to complain!!!”

Helpful Report

Posted 3 years ago

“Absolutely awful! 3 months and still no package. It's taken so long that I've moved house and now they won't even change my delivery location ontop of being no help at all with my inquiries.”

Helpful Report

Posted 3 years ago

“I ordered 150 dollars worth of stuff for my fiancé. I ordered a bunch of different outfits for the holidays, new year, and our anniversary and its stuck in woodridge, IL and telling me to contact onelivex. This is terrible service through fashionova because they won’t even do anything about it. Still haven’t even got the package so thank yall for ruining the holidays!!!”

Helpful Report

Posted 3 years ago

“Fashion Nova deserves 0 stars. The customer service is pathetic. I ordered in November and as of 8th Jan 2020 I have still not received my order. And they do absolutely nothing to try and help. Please DON'T buy from them. Feels like a scam.”

Helpful Report

Posted 3 years ago

“I ordered on 11/28/2020 and paid for expedited delivery and still no package. Tracking tells me its in Memphis for the last month at the Fedex facility. I have 2 open case numbers but customer service NEVER gets back to me. Try using the customer service chat - yeah right. Don't buy from these people and report them to you banks for stealing your money!”

Helpful Report

Posted 3 years ago

“I am extremely disappointed I would give no stars if it was an option. If I had known how difficult it is to receive assistance and receive my package I wouldn’t have bought anything from this store... I have placed an order in November 2020 and have been contacting Fashion Nova since. I hardly received any assistance I ordered Items over R2000 and have not received a thing. I only received assistance on how to pay and nothing after that. I contacted fashion nova via email as there is no contact number, I called dhl eCommerce countless times, contacted my local customs and the package seems to be non existent. I am extremely disappointed by your customer service. I want a full refund and I am really hoping that I did not buy into a scam. If I had known that it would be this difficult to receive my package and get assistance I would’ve never made a purchase. I am hoping that this review will help me to get assistance from you.”

Helpful Report

Posted 3 years ago

“I placed two orders and have yet to receive them they were to be Christmas gifts and I still have not received them I am a very disappointed customer”

Helpful Report

Posted 3 years ago

“Be very careful ordering from fashion nova. I ordered back in November 2020 and I have yet to receive my package. I ordered things for Christmas so I'm pretty upset. Multiple times I tried to get help and they said there's nothing they can do. What?!”

Helpful Report

Posted 3 years ago

“I ordered items from Fashion Nova on Black Friday and as of Jan. 6 -I have yet to receive them! I have contacted Fashion Nova multiple times and only after well over a week and multiple emails they responded and told me to contact OneliveX. The status is the same as everyone here, "Dec. 11 - Package has been delayed and not yet with UDS, Please contact OneliveX, Woodridge, IL.”

Helpful Report

Posted 3 years ago

“I ordered clothes on Black Friday and I have yet to receive it. This is ridiculous! They should just refund everyone their money!”

Helpful Report

Posted 3 years ago

“Everyone report fashionnova to Federal Trade commission because they are scamming people.I spent 220 dollars and my parcel is stuck and no has responded to the complaints till now.”

Helpful Report

Posted 3 years ago

“I ordered from Fashion Nova on BLACK FRIDAY, it’s now January 5th and I have not received my order or any assistance. When I contacted Fashion Nova they told me to contact OneLiveX. The last thing I heard from OneLiveX was on 12/11. It says that my package has been delayed in Woodridge IL and is not yet with UDS. Worst customer service ever. I need answers and a refund!!”

Helpful Report

Posted 3 years ago

“I guess this unprofessional error is happening to many more, I ordered from Fashion Nova on November 28 and I still don’t have my order . It says that it's been delayed on December 11 in Woodridge, IL and to contact OneLiveX for more details. This is terrible delivery service. I need answers now”

Helpful Report

Posted 3 years ago

“My issue is the same as everyone else, I ordered $82 worth of clothes from Fashion Nova on November 27 and I have yet to receive my items. It says that it's been delayed on December 11 in Woodridge, IL and to contact OneLiveX for more details...”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews