Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I have ordered at least 10 times from Fashion Nova and never was disappointed. I always received my orders in time and accurate. Love Fashion Nova❤️”

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Posted 4 years ago

“Honestly don't understand these bad reviews must just be a bunch of entitled Karens, yes the quality won't be as good because you pay less for it than more expensive stores but the clothes are still awesome and really good quality for what you pay. Bought two pairs of jeans which are super comfy and fit really well, and some tops which all look really good! We are living during a pandemic so obviously delivery is going to take a little longer so just be patient, there is nothing that anyone can do about that.”

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Posted 4 years ago

“I have ordered from Fashion Nova multiple times and haven't been disappointed about anything except for their jeans. I'm 5'8 or 5'9, a tall slim girl, and I've tried 3 different pairs of jeans from them. The jeans were all above my ankles and didn't fit well around my hips. The only time I returned something is when I bought those jeans and it wasn't a complicated or long process thankfully. I have purchased bathing suits, lingerie, tops and regular pants from them. They have good quality clothes for good prices and they're always having a sale.”

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Posted 4 years ago

“Well in the past two years l was happy with my order and delivery from fashionnova. Never had any problems until March17.I placed an order 17 March and l received tracking number but since then l have been trying to track it the answer l get is no updated information at the moment.l have emailed fashionnova several times but really your team doesn't help at all.For the time being l have decided l will not be ordering anything from them until l get my order.”

Helpful Report

Posted 4 years ago

“Ordered from the UK, shipping was unexpectedly fast with tracking every step of the way. Really good value as well, I have no complaints. Can't say anything on the customer service, returns or refunds as I loved my jeans.”

Helpful Report

Posted 4 years ago

“Ordered something in early February 2020 received it at the end of March. Overall the fit was perfect but the material appears quite cheap and transparent. For such pricey items the quality appears quite inferior.”

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Posted 4 years ago

“I never receive my package for over 2 months i been try to get my money back Mr. Douglas Rodriguez keep sending me the same email . I always buy online this was the first and last time with fashion nova. Never again this company steal your money.. there not even 1 star not a professional company worse experience. I so mad be cause you work so hard every day and this company stealing your money is not right.”

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Posted 4 years ago

“I have been a fashion nova customer since 2016 and I’ve never had a issue. My orders always come within a week. There was one time in 2018 where it was over a month but I just asked for a refund and they gave me the refund for the whole amount.”

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Posted 4 years ago

“I’m very disappointed. I was on the email list for these jeans and they didn’t contact me to say that they sold out. And then they didn’t even contact me to say that they were going to be sold out. They just stopped contacting me all together.”

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Posted 4 years ago

“If I could give fashion nova customer service a 0 I would. Not helpful at all with applying discount they sent me. First time And last time customer . Do not order from this company!”

Helpful Report

Posted 4 years ago

“If I could I’d leave 0 stars, I ordered a cute tshirt on line back in February I was given a tracking number but apparently my tshirt is still in China. Wish I would have read these reviews before wasting my money. Recently emailed but not optimistic.”

Helpful Report

Posted 4 years ago

“I am happy but very disappointed at the same time. I received all of my items and I received them on the right day. However, I measured an xs according to their size chart but many of the items were way too small or too big for me. I expected to be able to return all items that did not fit and get my money back, just like any other clothing store, but YOU CAN NOT GET YOUR MONEY BACK. You also pay a fee if you decide to return any of your items. I had to pay a fee of $16 to return everything I didn't want. If you are a new customer, do not shop here because if it doesn't fit, then you're not getting your money back!”

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Posted 4 years ago

“I’m really happy with my order I paid 600$ and receive everything in the right sizes and only wait 10 days. I don’t know why there is so much negativity but my order was all owkay . Thanks fashion nova .”

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Posted 4 years ago

“They are dishonest! They send orders to the wrong places and do not assume mistakes by penalizing customers as if they are the real culprits for their mistakes. We had to file a complaint with the bank issuing the credit card ... Avoid this company !!!”

Helpful Report

Posted 4 years ago

“I ordered a package about 1 week ago. For some reason, it put a super old delivery address on both orders. I simply tried calling FashionNova and they said they cannot re-route the package and to call UPS. I called UPS and spoke with many different people as they hung up on me and claimed they “couldn’t find my package” even though I had tracking numbers. Once they did find it, I was told i need to sign up for UPS My Choice to re-route my package. It wouldn’t let me so I spent 2 hours debating with both parties and they each said to call each other & have them re-routed. And now I can’t even get a refund. SCREW FASHION NOVA!! THEY’RE SCAMMERS!”

Helpful Report

Posted 4 years ago

“I ordered a dress to wear for my graduation and I never received my package. When I emailed them, they said there was nothing they could do about the dress. I still haven't got my dress that I order Feb 28th. The clothes on the site is cheap so it definitely wasn't for the money; I just wanted to wear that dress because I liked the style of the dress. Now, I never had an issue with Fashion Nova until now. Good thing my graduation was cancelled because if not I would have relied on them who just took my money. Not sure why they wait until we are under quarantine to do this knowing we can't leave our homes. I will never order from them again and I will pass the message on to anyone who decides it's a good idea to order from that company.”

Helpful Report

Posted 4 years ago

“Ordered over 2 weeks ago for the 4-5 delivery and I haven’t had my items till now. Emailed FashionNova but to no avail. No reply or response. I have the tracking number but it’s not tracking anything. They shouldn’t be sending or emails for you to come and shop if they can’t fulfil orders. I am serious regretting shopping from them.”

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Posted 4 years ago

“DO NOT ORDER HERE. They cannot deliver a package to The Netherlands without you having to pay €60 extra.... Then when the package finally arrives back at FashionNova, they do NOT refund the money... it has been months and I am still waiting for my money but they won’t give it to me.. They are thieves!!!!!”

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Posted 4 years ago

“If you order a large amount, it will disappear in shipping everything and they won't refund you cause that's your problem even though it says the carrier hasn't resived it yet.”

Helpful Report

Posted 4 years ago

“If you order a large amount, it will disappear in shipping everything and they won't refund you cause that's your problem even though it says the carrier hasn't resived it yet.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews